Sheppard’s clinic serves more than 18,000 beneficiaries in the local area. The clinic provides comprehensive health care to include:
• Diabetic Education
• Exceptional Family Member Program
• Family Advocacy Program
• Family Practice
• Flight Medicine
• General Dentistry
• Internal Medicine
• Mental Health
• Laboratory Services
• Occupational Therapy
• Physical Therapy
• Public Health
• Student Health
• Women’s Health
Family Practice Clinic
The Family Practice Clinic is open 7:30 a.m. to 6 p.m. Monday through Friday; closed Saturday, Sunday, holidays, base down days and 3 to 6 p.m. the first Wednesday of every month. Patients are seen by appointment only. The Family Practice Clinic focuses on comprehensive primary care for the enrolled population. Primary care managers (PCMs) will see patients to facilitate their care and coordinate with other medical resources as necessary to ensure proper treatment.
Dependent Medical Care
Family members have full access to the health resources of the 82nd Medical Group Clinic. A parent or legal guardian must be present and give consent before a child under the age of 18 can receive medical treatment.
Dental services are provided to active-duty members only. Some emergency services for dependents may be authorized. This is determined on a case-by-case basis. Dental clinic hours are 7:30 a.m. to 4:30 p.m. Monday through Friday.
Active-duty patients with acute oral pain, swelling, bleeding or severe dysfunction may call the dental clinic for an appointment at 940-676-4474.
Dependents are encouraged to enroll in the TRICARE dental program. Questions on eligibility, enrollment, change of election coverage/benefits, dental premium payroll authorization, claim inquiries and appeals should be directed to MetLife by calling 855-638-8371 or visitinghttps://mybenefits.metlife.com. Retirees and family members have the option of enrolling in the TRICARE Retiree Dental Program with Delta Dental by calling 888-838-8737 or visiting www.trdp.org.
Dental After-Hours Emergencies
Emergency care is provided to relieve pain and suffering and does not always include definitive procedures such as permanent fillings, denture repairs or walk-in examinations. As a result, additional appointments may be necessary to fully address a patient’s dental needs. Patients in need of after-hours dental care will call the central appointments phone number 940-676-1847. Patients will be screened by the dentist on call to determine the need for treatment. Emergency rooms do not have professional personnel available to help resolve specific dental needs.
Patients are seen by appointment only.
TRICARE Online (www.tricareonline.com) provides beneficiaries the ability to make appointments online 24 hours a day. Appointments can also be made by phone through our appointment line at 940-676-1847. For the immunization clinic please call 940-676-3757. Nonprior-service Airman in Training (AiT) and TDY personnel are seen by appointment at the Student Health Clinic. Appointments are available 7 a.m. to 4:30 p.m. Monday through Friday.
After-Hours Urgent Care
For after-hours urgent care, call 940-676-1847 or toll free at 877-676-1847 prior to seeking treatment for any urgent care medical need and an on-call medical professional will triage your medical needs. You may receive information on over-the-counter methods of treatment, may be asked to meet the physician on call at the facility for treatment or may be directed to an urgent care facility for care. If you are not directed by the physician to an urgent care facility, the visit will not be authorized for payment. On-call medical staff is available 24/7.
TRICARE beneficiaries, including active-duty members, who do not call for an authorization prior to receiving care may be billed under TRICARE Prime’s point-of-service option. These fees include additional cost shares and a deductible that will cause out-of-pocket expenses. Retroreferrals will not be authorized.
Anyone with a medical, surgical or psychiatric condition that threatens life, limb or eyesight should call 911 or report immediately to the nearest emergency room. Women who are in labor should report to United Regional Health Care System. Patients experiencing cardiac issues should call 911 or report to United Regional Health Care System.
Out-of-Area Urgent or Emergent Care
Call Humana-Military (TRICARE) at 800-444-5445 for information on the nearest facility to your location. Contact your primary care physician the next business day to schedule follow-up care.
Outpatient Mental Health Care Mental Health Clinic
Our professional team provides mental health care for adult active-duty members and dependents. Child and adolescent mental health care is provided by child and adolescent trained professionals, when available. For appointments, call 940-676-6075 7:30 a.m. to 5:30 p.m. Monday through Friday. Services are individualized and include the following:
• Psychological evaluations and testing.
• Psychotropic medication management.
• Individual, couple and group psychotherapy.
• Stress management, anger management and cognitive behavioral training.
• When appropriate, assessment and referral to civilian TRICARE Mental Health will be provided for dependents and retirees.
Alcohol and Drug Abuse Prevention and Treatment
A team of specialists provides prevention, education and treatment services for active-duty members with substance abuse problems. Self-referral is recommended. For appointments, call 940-676-6075.
Family Advocacy Program
Family Advocacy has two components to its program:
• The family maltreatment component provides identification, intervention and treatment for military members and dependents involved in any type of spouse or child maltreatment or neglect.
• The prevention service component includes primary and secondary prevention services. Primary prevention services include the New Parent Support Program offering preventive, in-home services to parents from the point of conception to 3 years of age. Secondary prevention services include marital counseling, information and referral to community resources, and a resource library in the clinic available to all military members and their dependents. The Family Advocacy Clinic is open 7:30 a.m. to 5:30 p.m. Monday through Friday.
For information and referrals, call 940-676-6075. For emergency services, dial 911 for immediate assistance involving any domestic violence issues.
TRICARE is the Department of Defense’s worldwide health care program available to eligible beneficiaries from any of the seven uniformed services. Eligibility for TRICARE is determined by information in the Defense Enrollment Eligibility Reporting System (DEERS). For eligibility, enrollment, cost and coverage details contact your local TRICARE office on the first floor of Sheppard Clinic, visit www.tricare.mil or call 940-676-6194 for information.