Air Force Aid Society
Administered by the Airman & Family Readiness Center, this official emergency assistance organization for the Air Force supplements the relief work of the American Red Cross and other agencies. It provides financial assistance in the form of noninterest loans or grants in the case of financial emergencies. For more information, call 940-676-4257.
American Red Cross
The American Red Cross is available to military members and their families to verify emergency illnesses or deaths, other emergencies for emergency leave purposes, and health and welfare messages. For more information, call 940-676-1855. After duty hours call the Red Cross for emergency messages only at 877-272-7337. Office hours are 7:30 a.m. to 4:30 p.m. weekdays.
Base Exchange Main Exchange Complex
The main exchange complex features a barber and beauty shop, laundry-dry cleaning-alterations service, GNC, and optical shop. The food court has a Pizza Hut, Charley’s Grilled Subs and a Dunkin’ Donuts. The Four Seasons Store, which sells lawn and garden accessories, becomes Toyland during the holiday season. The main exchange is open seven days a week which makes every day “no tax day.” For more information, call 940-855-4318 or visit https://shop.aafes.com/shop.
Along with providing numerous snack bars and automated food facilities on Sheppard, AAFES offers base personnel a Burger King across the parking lot from the main exchange. You’ll also find Running Chef mobile snack trucks in operation throughout Sheppard.
Military Clothing Sales
The military clothing sales store provides a full range of issue and commercial uniform items for service members as well as PT gear for all branches. It carries working uniforms for the Navy and digital camouflage for Marines and insignia for all services. It also carries a full line of boots and shoes. Customers can use the direct-dial red phone in the store to order Navy and Marine uniforms and have them quickly shipped. Also available: an alterations shop; rush orders for thin ribbons and nametags; special measurements for hard-to-fit sizes; books on the professional reading list and PFE study material; souvenirs and specialty coins; flags; and T-shirts, sweatshirts and jackets all geared for the military person. Military sunglasses and watches are also available. You can pay with cash, check, credit card or Star Card. Members can also make Star Card payments here as well. Military Clothing Sales is in Building 649. It is open 9 a.m. to 6 p.m. Monday through Friday and 9 a.m. to 3 p.m. Saturday. For more information, call 940-855-5871 or 940-676-2110.
An indoor shopping mall in the heart of the dormitory area, the mall provides laundry and dry cleaning, a Wing Zone, an Anthony’s Pizza, a Taco Bell and Popeyes. A full-service UPS wrapping, shipping and mailing center, video game room, pool tables and a phone and computer center, operated by MCC Communications are inside the Mini-Mall. GameStop is also available.
Sheppard’s commissary benefit is delivered from an 81,000-square-foot facility carrying more than 20,000 line items. Services include a full-service bakery and deli, as well as traditional meat, produce and grocery departments. The commissary offers the freshest product with deliveries received six days per week. The 14 checkouts serve some 1,600 shoppers daily. The commissary is open Tuesday through Sunday. Hours are 11 a.m. to 6 p.m. Sunday, 9 a.m. to 8 p.m. Tuesday through Friday and 8 a.m. to 6 p.m. Saturday with an early bird opening at 7 a.m. It is closed Mondays. Disabled patrons may enter 30 minutes earlier than scheduled opening times.
Operated by the Defense Commissary Agency, the commissary’s average savings amount to more than 30 percent compared with civilian supermarkets. Call 940-676-2901 or check out the DeCA website for more information.
Military Personnel Section
The Military Personnel Section is the focal point for military personnel actions. The staff responds to telephone, written and personal queries concerning the personnel section’s programs. Information and referral is provided on subjects such as base inprocessing, assignments, early release programs, separations, promotions, performance reports, decorations, records, casualty affairs, survivor benefits, student relocations and retirement information. The customer service staff also assists customers with DEERS enrollment and ID card issuance.
Civilian Personnel Flight
The civilian personnel office provides comprehensive advice on civilian human resource management functions. For information, call 940-676-6677.
Sheppard has four military dining facilities in the following buildings: 805 (Mesquite), 776 (Cooper Hall), 1320 (Sagebrush) and 1368 (Tumbleweed). Call 940-676-2080 for information.
The Education Services Center is the gateway to many educational opportunities for Sheppard Air Force Base personnel. Education Services facilitate participation in courses for Community College of the Air Force programs and provide academic and vocational guidance/counseling for other courses from basic skills to graduate level. Colleges represented on Sheppard include:
- Vernon College: Vernon College is a junior college offering general education, management classes on base and associate degrees in two additional locations within the City of Wichita Falls.
- Wayland Baptist University: Wayland Baptist University offers on-base and local associate, bachelor’s and master’s degrees in education, religion and management, to include teaching certification programs.
- Embry-Riddle Aeronautical University: Embry-Riddle Aeronautical University offers associate, bachelor’s and master’s degrees in aviation-related programs and in technical management.
Education Services administers the tuition assistance program to active-duty and Sheppard personnel and provides guidance in the use of the GI Bill in-service education benefits in support of on-base and local colleges as well as for distance learning programs. Civilian Tuition Assistance to AETC DOD civilian employees is processed based upon the availability of funding. Professional counselors offer guidance and counseling toward members’ vocational goals, commissioning programs and financial aid. The counselors provide guidance in the use of the Air Force Institute of Distributed Learning (AFIADL, formerly ECI) for Professional Military Education, specialized courses and some CDCs. CLEP, DANTES, Excelsior, Pearson-Vue, SAT and FAA testing is also available on Sheppard.
All incoming permanent party members, as well as any other member interested in pursuing their educational goals and objectives, are highly encouraged to visit the Education Services office in Building 402, third floor.
PROFESSIONAL MILITARY EDUCATION
First Term Airmen Center (FTAC)
All first-term/first-duty-station Airmen must be registered for FTAC within 30 days of arrival. FTAC is a five-day program that focuses on the transition to a mission-oriented, permanent-party mindset through a series of professional development briefings and visits to key base agencies. For more information, call 940-676-6822.
Airman Leadership School (ALS)
Sheppard’s Airman Leadership School prepares senior airmen to supervise and lean their Air Force team in the employment of air, space and cyberspace power. The goal is for senior airmen to understand the expectations regarding their supervisor positions and the need for professional development to become effective non-commissioned officers.
Noncommissioned Officer Academy (NCOA)
Sheppard’s Noncommissioned Officer Academy prepares staff sergeants and technical sergeants to better lead in an ever-changing military environment. We do this by providing current and highly effective military education in areas of advanced leadership and management. Our vision is educational excellence for noncommissioned officers: developing enlisted airpower leaders for America.
Finance Customer Service, in Building 402, provides military pay, civilian pay and travel pay services to all active-duty personnel and employees. Some services may be limited to inquiry-only depending on branch of service. Customer service can also assist with resetting MyPay PINs for all branches of service. For prompt service, have current identification cards and copies of orders. Limited service is also available to retired Air Force members. The financial services office will process all new arrivals as part of their initial base inprocessing appointment. Hours are 8 a.m. to 4:30 p.m. Monday, Tuesday, Wednesday and Friday; and 11 a.m. to 4:15 p.m. Thursday. The cashier’s cage is open 8 to 10 a.m. and 1:30 to 4:15 p.m. Monday, Tuesday, Wednesday and Friday; and 1 to 4:15 p.m. Thursday. For more information, call 940-676-4864.
PERSONAL FINANCIAL MANAGEMENT PROGRAM
The Personal Financial Management Program is designed to help Air Force people. The program helps through education, information and counseling. It’s managed by the Airman & Family Readiness Center. Visit the website. For more information, call 940-676-4358.
Sheppard’s Law Center, Building 315, provides free legal assistance and preventive law information to active-duty and retired members and their families. Appointments are available weekdays. Notary service and powers of attorney are provided free and without appointment anytime 8 a.m. to 4 p.m. weekdays. For more information, call 940-676-4262.
The claims office at Sheppard’s Law Center is available to assist in the event of loss or damage to personal belongings. For more information, call 940-676-7200.
AREA DEFENSE COUNSEL
The Air Force Judiciary’s Area Defense Counsel office provides legal representation to military members who are subjects of courts-martial, Articles 15, discharge or investigative actions. For more information, call 940-676-2186.
N&N Travel (Official) Ticket Office
The travel office is a full-service travel company, offering assistance with all official government travel. Office hours are 8 a.m. to 4:30 p.m. weekdays, except holidays.
Union Square Credit Union
The main office of the Union Square Federal Credit Union is at 1401 Holliday in Wichita Falls. An on-base branch offers complete financial services. Membership is open to all military and civilian employees.
Sheppard has a number of special programs designed to help with problems, evaluate ideas to improve mission accomplishment or to save resources. The programs include, but are not limited to:
- Action Line, 940-676-2000.
- Crime Stop, 940-676-1110.
- Energy Hotline, 940-676-5668.
- Fraud, Waste and Abuse, 940-676-2222.
- Straight-Talk (Rumor Control), 940-676-4438.
- Suggestions, 940-676-IDEA.
Anyone witnessing a crime or hearing of any unusual or suspicious activities should call the 82nd Security Forces Squadron at 940-676-1110.
The base has an aggressive, proactive energy conservation program, administered by the 82nd Civil Engineer Squadron. All are encouraged to use the 24-hour energy hotline at 940-676-5668 as a forum to make energy savings suggestions or to report energy waste.
The base Postal Service Center provides mail service to eligible military members. It receives delivery of all classes of mail addressed to those residing in the dormitories. Hours are 8 a.m. to 5:30 p.m. weekdays and 8 a.m. to noon Saturday. Satellite Postal Service centers are in many of the dormitories. The U.S. post office hours are 8:30 a.m. to 4:30 p.m. weekdays and 8 a.m. to 2 p.m. Saturday.
Public Affairs Office
Keeping the Sheppard community informed of happenings on base and throughout the Air Force is the primary mission of the 82nd Training Wing Public Affairs Office. Media Operations involves getting key messages and information to Sheppard personnel, dependents, retirees and the general public. This is done through the use of internal communication channels and local media outlets. Civic Outreach coordinates off-base appearances of senior base leaders and special activities teams, secures speakers for civilian organizations, monitors noise complaints, coordinates tours for civic and JROTC groups, and responds to community requests for support. The Squadron Adopter Program is a joint venture between surrounding communities and Sheppard, led by the Wichita Falls Board of Commerce and Industry.
Safety and protection of resources are top priorities at Sheppard. The 82nd TRW commander has dedicated the safety staff to everyone at Sheppard to achieve a mishap-free stay. Wing Safety staff members are available 7 a.m. to 4:30 p.m. each duty day to assist with every ground/explosives safety issue. The staff promotes safety through education and publicity. It uses the base public website, accident prevention bulletins and the Sheppard Safety Spotlight newsletter to keep Team Sheppard members safe and informed. New arrivals must attend the Traffic Safety Course II, Local Conditions. It takes about 45 minutes and outlines unique safety situations at Sheppard and the surrounding area. The course is mandatory for permanent party, TDY military and DOD civilian personnel (if here 30 days or more) and new DOD civilian personnel employed at Sheppard. Family members are also welcomed with their sponsors.
Military Equal Opportunity
Military Equal Opportunity is the focus of the installation’s Equal Opportunity and Human Relations Education programs. The mission is to provide quality, professional service to enhance equal opportunity in the military community. The MEO assists commanders with problems that may adversely affect members’ behavior, health, duty performance or the mission. For more information, call 940-676-2360.
The Thrift Shop accepts almost anything for sale on consignment, except firearms or flammables. A 15 percent commission fee is charged, in addition to Texas and local sales taxes. Items for sale can be placed with the Thrift Shop for up to three months. All proceeds from sales go into scholarship funds for the enlisted and officer spouses clubs. Volunteers operate the shop and are always needed. It is next to the Commissary in Building 125.
On-base transportation for official use is available through the base taxi system. For more information, call 940-676-1843. Air Force buses operate over base routes 5 a.m. to 6:30 p.m., seven days a week (except holidays). City buses provide transportation to Wichita Falls. The buses run Monday through Saturday. A list of stops is available at billeting.
Traffic Management Office
TMO’s personal property section briefs all personnel prior to making a personal property shipment (household goods [do-it-yourself moves included], unaccompanied baggage and mobile homes). This office faces a unique challenge because it only has two opportunities to do it right: when a member arrives or departs Sheppard. Customer service hours are 9 a.m. to 4:30 p.m. weekdays, except holidays. For more information, call 940-676-5499. The passenger service section provides all travel services necessary for official travel of military members and their families. Customer service hours are 9 a.m. to 4:30 p.m. weekdays. For more information, call 940-676-6362. The Traffic Management Office handles the shipment of unaccompanied baggage for pipeline Airmen in Training. Customer service hours are 9 a.m. to 4:30 p.m. weekdays, except holidays. For more information, call 940-676-1082.
Recyclable materials are picked up from each base facility on a weekly schedule. Facilities may make arrangements for special pickups for large amounts of recyclables. For more information, call the Recycling Center at 940-676-4600. Recyclable materials may also be taken to the 24-hour recycling drop off at any time. The 24-hour recycling drop off is on Heritage Way in Building 2140, north of the Defense Reutilization and Management Office. Recyclable items include:
- Office paper, junk mail, toner cartridges (place toner cartridges in a plastic bag or original box and place in office paper bin).
- Plastic (Nos. 1 and 2 only).
- Aluminum cans.
- All glass (no mirrors).
- Tin/scrap metal.
HAZARDOUS MATERIAL RECYCLING
If you have any questions on how to dispose of or recycle hazardous materials (such as paint or fluorescent lights), call the 82nd Civil Engineer Squadron Environmental Flight at 940-676-2415. Please be a good steward of your environment; before you throw something out, consider whether it can be recycled instead.
Base Self-Help Store
The Base Self-Help Store is in Building 1404 and provides materials for building managers to adequately take care of their facility.
The store is open 9 a.m. to 4:30 p.m. Monday, Tuesday and Thursday and 9 a.m. to 4 p.m. Friday. The store is closed Wednesday and weekends. Building managers may wish to call in advance to ensure availability of items. For more information, call 940-676-5656.
Cable Television Service
Commercial cable television service is provided by Time Warner Cable. It is available in base housing, private rooms in the permanent party dormitories and in the student squadron day rooms. Customers must subscribe to the basic service tier to receive expanded tiers or other optional services such as premium and digital services. Not all services are available in all areas. Prices, programming, channel location and packaging are subject to change. Call 940-855-5700 to obtain service.
Sheppard Locator Service
The base locator service is operated by the 82nd Communications Squadron. For more information, call 940-676-1841.
The Base Bulletin is published on an as-needed basis by the 82nd Communications Squadron and is posted on the Sheppard website. Call 940-676-3737.
Air Force Association
The Air Force Association is an independent, nonprofit aerospace organization, serving military members and civilians with an interest in furthering the ideals of the U.S. Air Force. It was established and incorporated in 1946. For more information, call 940-723-2741.
Civil Air Patrol
The Civil Air Patrol is the official auxiliary of the U.S. Air Force. It is open to any U.S. citizen. The cadet program is open to youth who have completed the sixth grade and are 12 to 18 years old. The mission of the CAP is air search and rescue, emergency services, aerospace education and the cadet program. Rio del Fierro Composite Squadron meets at the CAP office at 7 p.m. each Thursday. For more information, call 940-676-2260.
Company Grade Officer Council
The Sheppard Company Grade Officer Council is an active, growing organization of lieutenants and captains from throughout the base. The CGOC promotes career enhancement and development, Reserve Officer Training Corps field training assistance, trips to the Air Force Military Personnel Center at Randolph Air Force Base, Texas, and many civic events and activities.
The Order of the Daedalians is a nonprofit organization promoting safety in flight and encouraging educational, scientific and charitable pursuits that advance the order’s objectives. Membership is open to all active-duty and retired military pilots of heavier-than-air craft. The local chapter meets monthly at the Sheppard Club.
Enlisted Spouses Club
Spouses of enlisted members are invited to join and participate in the activities of the club. Widows of deceased members and female enlisted members assigned to Sheppard are also invited to join. Club activities include business meetings, workshops, luncheons and welcome coffees.
Officers' Spouses Club
The Sheppard Officers’ Spouses Club is a private, nonprofit organization whose mission is to sponsor a wide variety of education, charitable and social activities each month. Our membership is as varied as the activities we provide. We welcome husbands and wives of active-duty officers, including those who are Guard, Reserve, NATO, retirees, civil servants and equivalents in the Air Force. For more information and to join, visit www.sheppardosc.org.
Private and Professional Organizations
Sheppard hosts a variety of private and professional organizations. These include the Professional Military Education Graduates Association, Noncommissioned Officers Association, Air Force Sergeants Association and Toastmasters. For more information, call 940-676-4812.
There are three chapels and a religious education facility on base. They are staffed by a dedicated group of chaplain service specialists, program coordinators and laity. The chapel program includes a variety of Catholic and Protestant worship opportunities. A preschool through adult religious education program includes several adult classes, a specialized student airman ministry featuring weekend retreat opportunities and active youth groups. Churches of every major faith group can be found in the local communities. For more information on Orthodox, Jewish and Muslim worship services and activities, call 940-676-2111/4370. Chaplains are available after duty hours for emergencies through the command post. For more information, call 940-676-1859.
There are many worthwhile organizations on base and in the local area. Sheppard people are encouraged to volunteer their time and talents. Information about on-base opportunities can be obtained from the volunteer resource center. The service is managed by the Airman & Family Readiness Center. For more information, call 940-676-4358.
Active Boy Scouts organizations include Cub Scout Pack 232 and Boy Scout Troop 232. Troop 232 meets at 6:30 p.m. each Monday. Girl Scout units include one Daisy troop, four Brownie troops, three Junior troops and one Cadet troop. Call the NorCenTex Girl Scout Council at 940-723-4336 or the Northwest Texas Council Boy Scouts of America at 940-696-2735 for more information.
Camp Fire Council
The Camp Fire Council of North Texas serves students in kindergarten through sixth grade. Children in kindergarten through second grade are in the Starflight Program, while third- through sixth-graders are in the Adventure Program. For more information, call 940-322-5209.