Before You Arrive
When considering what to bring in your carry-on luggage, include all items necessary for duty. Also, include all paperwork and important records required for in-processing. Your unaccompanied baggage will usually arrive 30 days after being shipped. If you have dependents, hand-carry some necessary basic living items with you. For an advance postal address, forward one copy of your orders to your sponsor, orderly room or the post office and request a temporary post office address. This often prevents a delay in mail reaching you. Temporary living quarters can be reserved by calling the lodging office at 256-1844/2045. You can also email your request to firstname.lastname@example.org or fax your request to 256-6638. Contact your sponsor for assistance in reserving quarters. If you experience an emergency while en route to Scott, the Air Force Aid Society is available to assist you at the Airman and Family Readiness Center. If a situation arises between 7:30 a.m. to 4:30 p.m., call 256-8668; after duty hours, call 256-5891. Keep records of all expenses incurred during your move. Your current outbound assignments unit should provide you with a checklist of tax tips for your PCS move.
Traveling to Scott
People who fly commercially to Scott will arrive at Lambert-St. Louis International Airport, about 38 miles from the base. From the airport, the quickest and most efficient way to get to the base is by MetroLink. MetroLink has two airport stops near baggage claims; ask an airport employee for location assistance. You will need cash for a ticket; it is recommended to carry at least $5 in dollar bills per traveler. When boarding the MetroLink, head toward the Shiloh-Scott MetroLink Station. The one-way trip takes approximately one hour and 15 minutes. Once at the Shiloh-Scott Station, you should have your military identification and current orders ready for the security forces member. If security forces are not at the location, pick up the direct telephone line and follow the instructions for access. It is best to have your sponsor meet you at the station. MetroLink schedules are posted at the Scott Inn and the AMC passenger terminal. Updated fare and schedule information is available at www.metrostlouis.org.
If driving to Scott, there are several routes you can take to get to the base. The primary highway is Interstate 64. Take I-64 to Exit 19A (Scott AFB/Route 158). Continue straight until you reach the second stoplight (Seibert Road) and turn left, then drive straight to the Shiloh Gate. When you arrive at the gate, have your military identification ready to show the security forces member.
The 24-hour arrival point at Scott is the lodging office, Building 1510, at the corner of Scott Drive and Beech Street and marked “Scott Inn.” There is a courtesy phone near the front desk which you can use to call your sponsor or unit for other information.
Once you arrive on base, report to your unit the next duty day. Unit personnel will give you specific information for in-processing with the Military Personnel Section and Accounting and Finance. The DEERS office is in the Military Processing Section Customer Service office in Building P-10. This is where you can start your family member dental coverage, get identification cards and enroll family members into DEERS. It isn’t necessary to in-process prior to visiting the DEERS office. Be sure to bring your marriage certificate, birth certificate, adoption papers and other legal documents on your first visit just in case they’re needed. You should also have your family members’ Social Security cards with you.
Base newcomers’ orientation will be scheduled for all personnel during in-processing. Spouses are invited to attend. The orientation is approximately four hours long. Following the orientation, an optional bus tour of the local area is offered from noon to 4 p.m. For tour details, call the Airman and Family Readiness Center at 256-8668.
Temporary Lodging Facilities
Temporary Lodging Facilities provide modern, convenient, low-cost temporary living units for incoming and outgoing military personnel and their families. Each of the 85 units is designed to accommodate a family of up to six family members. A limited number of units are designated as pet-friendly. A color television, stove, refrigerator, washer and dryer, silverware, dishes, cookware and other items needed to set up a temporary home are found in each of the units.
Personnel who are in permanent change of station status, or house hunters on permissive temporary duty assignment, may make reservation requests with the lodging office as soon as an arrival date is known by calling 256-2045. Reservation requests are accepted on a first-come, first-served basis without regard to rank. Personnel who will PCS here or their sponsors may make the request for reservations.
A copy of PCS orders must be provided to the lodging office before or at the time of registration. House hunters must provide a copy of their permissive TDY orders or leave authorization as well as a copy of the PCS, retirement or separation orders at the time of registration. Reservation requests accepted by the lodging office cannot be confirmed until space is available.
The number of days personnel will be allowed to stay in a TLF is 30 days for incoming PCS personnel, seven days for outgoing PCS personnel and 10 days for house-hunting personnel, if space is available.
Reservations for duty transient quarters are accepted on a first-come, first-served basis and can be made as soon as the requirement is known. There are 305 visiting quarter’s bed spaces and 47 distinguished visitor suites.
All inbound personal property shipments are handled by the Joint Personal Property Shipping Office-Northeast. It’s important to contact the Personal Property Office immediately upon arrival, even though you may not have a delivery address for your household goods. To set up delivery, log in to www.move.mil.
The Scott Personal Property Office is in Building P-10, D Wing. Hours are 7:30 a.m. to 3 p.m. Monday through Friday. The Personal Property Office must have a telephone number and address where you can be reached. As soon as you have a delivery address for your household goods, log on to theDPS system and set up your delivery or call the TSP. Accepting delivery of your property as soon as it arrives prevents additional handling and reduces the opportunity for loss or damage.
- Know in advance where you want each piece of furniture placed. The mover is required to place each piece one time.
- Check every item off on the inventory. Make sure everything that was picked up is delivered.
- Ensure the carrier notes any loss or damage on all copies of the inventory and on the DD Form 1840, Joint Statement of Loss or Damage at Delivery.
- Do not sign for services not performed (see Carrier’s Responsibility at Destination).
- Remove all packing material resulting from the unpacking and unwrapping of all cartons, boxes and crates (packed by the carrier at origin). Carriers are not required to return to pick up additional packing material.
- Place each item or carton in the room you indicate. This includes one-time placement of unpacked articles in cabinets, cupboards or on kitchen shelving when convenient and consistent with the safety of the articles. NOTE: Carriers are not required to go into attic crawl spaces or similar storage areas to deliver and place personal property.
- Reassemble all furniture and equipment disassembled by the movers at origin.
- Remove packing and blocking from appliances. The carrier is not required to connect appliances to electric, gas or water outlets.
- Jointly, with you, make a written record of any loss or damage on the DD Form 1840. They should sign the document, obtain your signature and leave three copies with you.
Filing Your Claim
If you sustain loss or damage, you are able to log in to the DPS system with your password and complete your claim online. There is a “Filing a Claim” booklet on www.move.mil to assist you with the process. If you need guidance, contact the Personal Property Processing Office. The TSP may inspect the damaged items at any time prior to settlement of the claim. Do not dispose of damaged items until all parties have inspected the damage or you have been notified to dispose of the property. To contact the Quality Control Inspector, call 256-1202; for Customer Service, call 256-1201.