FORT DRUM


Health Care

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U.S. Army Medical Department Activity (MEDDAC)

Fort Drum Health Care

The mission of the MEDDAC is to provide high-quality health care and leadership to maximize medical readiness of the force and improve, restore and sustain the health of our patients that is responsive to the needs of the 10th Mountain Division (LI) and the Fort Drum community.

The MEDDAC is comprised of many sections throughout Fort Drum, Watertown and other localities and supports about 32,500 beneficiaries.

Primary medical care for active-duty Soldiers is provided at the Conner Troop Medical Clinic (CTMC) and Troop Medical Clinic 2 (TMC2). The CTMC optometry clinic provides primary and secondary eye care for all Soldiers.

Primary and specialty care is available at Guthrie Ambulatory Health Care Clinic (GAHC), Building P-11050 on Mount Belvedere Boulevard, to family members, retirees and certain active-duty beneficiaries.

GAHC offers a wide variety of outpatient services to include a primary care clinic with family medicine, pediatrics and internal medicine available, as well as ambulance services, specialty clinics (which include podiatry, orthopedics, immunizations, dermatology, urology, chiropractic and physical therapy), pharmacy services and a health care finder service. The Composite Health Care System is an advanced health care information system in place to support clinic activities. Other specialty care includes the Fort Drum obstetrics-gynecology clinic at Samaritan Medical Center in Watertown and the Behavioral Health Department on South Post.

The preventive medicine department, at Clark Hall and on South Post, provides overall management of the preventive medicine service, which includes Army Public Health Nursing, occupational health, environmental health, industrial hygiene, audiology, the nutrition clinic and the Soldier readiness clinic (Force Health Protection).

The behavioral health department, in the Wilcox Clinic, Building P-36 on South Post, includes community behavioral health services (comprised of psychiatry and psychology), social work services (comprised of the Family advocacy section and clinical social work section) and the Army Substance Abuse Program. These services work in conjunction with Fort Drum programs such as Army Community Services, divisional behavioral health assets, installation chaplaincy and the Suicide Prevention Program to provide mental health evaluation and treatment to Soldiers, family members, retirees and civil service employees. In addition, the MEDDAC has contracted with Spectrum Healthcare Resources, a division of TeamHealth, St. Louis, to establish a behavioral health clinic off post to meet active-duty demand for services.

The 3-85 Mountain Infantry (Warrior Transition Battalion) is also assigned to the MEDDAC. This unit provides command and control, administrative support and services, quality primary care and case management services for Soldiers qualifying for Warriors in Transition (IAW AR 40-400); synchronizes clinical care, disposition and transition; and promotes readiness to return to the Army or transition to civilian life.

On a daily basis, the MEDDAC typically fills 1,307 prescriptions, takes 164 X-rays, processes 705 lab specimens and has 1,192 clinic visits.

The MEDDAC and 3-85 WTB staff of approximately 790 military, Civilian and contract personnel all work together to support the organization’s mission. USA MEDDAC, Fort Drum, completed the renovation of CTMC and construction of TMC2 in spring 2015. TMC2 is a 23,000-square-foot facility will house 10 exam rooms for the Mountain Home team, a laboratory department, radiology department, medical records, a procedure room and triage area. The renovations at CTMC help both clinics to better facilitate the Soldier Centered Medical Home model.

We are also building a Soldier specialty care clinic on the GAHC campus.

TRICARE

The mission of the MEDDAC is to provide high-quality health care and leadership to maximize medical readiness of the force and improve, restore and sustain the health of our patients responsive to the needs of the 10th Mountain Division (LI) and the Fort Drum community.

In response to increasing number of TRICARE beneficiaries who most often turn to a laptop or cellphone when they have questions, walk-in service at the Guthrie Ambulatory Health Care Clinic TRICARE Service Center (TSC) ended April 1, 2014. Find out more at www.tricare.mil/TSC.

GAHC patients still have a variety of secure, electronic customer service options available through www.tricare.mil. The new “I want to …” feature puts everything beneficiaries want to do online on the front page of www.tricare.mil.

Through TRICARE online, beneficiaries who want to get personal assistance can call North Region — Health Net Federal Services LLC at 877-TRICARE (877-874-2273) for enrollment and benefit help. All health care, pharmacy, dental and claims contact information is at www.tricare.mil/contactus.Beneficiaries can get 24/7 TRICARE benefit information at www.tricare.mil, make enrollment and primary care manager changes and more at www.tricare.mil/enrollment.

Rather than driving to an installation TSC, TRICARE beneficiaries can even combine high-tech with low-tech by downloading health care forms online and sending them in the old-fashioned way, through the U.S. mail — at a cost of less than 50 cents.

You can also visit theGAHC Web page.

TRICARE Standard

This option pays a share of the cost of covered health care services that a patient obtains from an authorized civilian health care provider. There is no enrollment in TRICARE Standard. People pay the normal TRICARE Standard deductibles for outpatient care and the cost-sharing percentages.

TRICARE Extra

With this option, patients don’t have to enroll or pay an annual fee. They do have to satisfy an annual deductible for outpatient care, just as under TRICARE Standard. On a visit-by-visit basis, patients seek care from a provider who is part of the TRICARE Extra network, get a discount on services and have reduced cost shares — 5 percent less than under TRICARE Standard. Also, the patient doesn’t generally have to fill out claims forms.

Patients can obtain a list of TRICARE Extra providers by visiting the TRICARE Service Center at GAHC or accessing the Health Net Federal Serviceswebsite.

DEERS

Military personnel are enrolled in the Defense Enrollment Eligibility Reporting System (DEERS) when they enter active duty. However, to enroll family members there must be legal documentation presented.

Active-duty personnel can update the status of family members by presenting such legal documents as marriage certificates, birth certificates or adoption papers at the local DEERS office in Clark Hall. If this is not done, family members may be denied health benefits, other than emergency care.

Enroll newborns on DEERS as soon as possible after birth. For more information, call 315-772-5149.

Check DEERS data yearly at any ID card center to ensure information is up-to-date. Children are eligible to receive an ID card at age 10. Unmarried children attending an accredited educational institution on a full-time basis are eligible to retain an ID card until the age of 23.

Army Wellness Center (AWC)

315-772-4608/4598

Building 10550, 5th Armored Division Drive

The AWC offers a centralized, standardized and well-rounded approach to health, healthy nutrition and performance enhancement. The facility has state-of-the-art technology to determine a clients’ metabolic rate, target heart rate and body-fat percentage. The center will also offer tobacco cessation programs. The AWC is open to the entire Fort Drum community — Soldiers, family members, civilians and retirees.

U.S. Army Dental Activity (DENTAC) - Fort Drum

The DENTAC mission is to provide responsive and reliable oral health services and influence health to improve readiness and advance wellness in support of the force, military families and all those entrusted to our care.

The Fort Drum DENTAC has two clinics and an in-processing center. The clinic services provide routine and emergency treatment to active-duty military members only. Active-duty military members are encouraged to enroll their dependents in the TRICARE Dental Program (MetLife).

Fort Drum, known for its rapid and constant deployments, has embraced Go First Class (GFC) to ensure readiness of the force.

The GFC initiative will improve wellness and readiness while saving Soldiers a considerable amount of time by combining dental exams, cleanings and routine fillings into a single appointment. When appointments aren’t readily available, we offer Soldiers the option of using off-post Civilian providers through the Active Duty Dental Program.

Marshall Dental Clinic is a 36-chair comprehensive and specialty care clinic. Comprehensive and specialty care includes Hygiene/Exam (HE), Hygiene/Exam/Restorations (HER), periodontics, endodontics, prosthodontics and oral surgery. In laymen terms, it provides X-rays, exams, cleanings, fillings, extractions, gum treatment and implants, root canals, complex extractions and limited oral maxilla facial surgery. The Soldiers of 10th Mountain Division (LI) 1 BCT, 2 BCT and 3 BCT receive care at Marshall. Hours are 7 a.m. to 4 p.m. Monday through Friday.

Stone Dental Clinic presently is a 24-chair comprehensive care clinic. A 12-chair was completed and opened in spring 2015. There is limited specialty care at Stone. Those Soldiers assigned to Stone that require treatment other than HE/HER and root canals are referred to Marshall. The Soldiers of 10th Sustainment, 10th CAB, MEDDAC, DENTAC, WTU and VETCOM receive care at Stone. Hours of operation are 7 a.m. to 4 p.m. Monday through Friday.

Clark Hall Dental In-Processing Center receives the dental treatment records of all in-processing Soldiers. The records are “scrubbed” (reviewed) and updated the morning of the Soldier’s dental briefing. That same afternoon Soldiers are welcomed with a briefing sharing the DENTAC mission and vision, the Army’s GFC initiative, TRICARE information, Active Duty Dental Program information and clinic assignment. Soldiers update their dental treatment records and are informed of their Dental Readiness Classification (DRC). If the Soldier is Non-deployable DRC3 or DRC4, they receive an appointment immediately. If they are Deployable DRC1 (Wellness) or DRC2 (Readiness), they will complete the process and proceed to the next in-processing station.

After-duty dental emergencies start with the doctor on duty. Soldiers will call the doctor directly at 315-778-5622. If there is no answer the Soldier should call the CQ at 315-778-7135. The doctor will determine if care will be provided on post or if the Soldier must report to a hospital. If it is an emergency that could lead to loss of life, report immediately to the nearest emergency room.

“Fort Drum DENTAC is the place where you will find caring, compassionate, courteous, competent providers embracing dental wellness through Go First Class!”

Important Dental Contacts:

DENTAC Headquarters 315-772-4342

Stone Dental Clinic 315-772-5576
10590 Enduring Freedom Drive

Marshall Dental Clinic 315-772-8891
10205 North Riva Ridge Loop


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