TTSC is located on the first floor at the south entrance of the hospital. The hours are 7:30 a.m. to 4:30 p.m., Monday through Friday. For any questions call (800) 444-5445.

BCAC's support beneficiaries by providing information and assisting with enrollment, claims processing, eligibility queries and travel entitlement. They provide TRICARE briefings and serve as the point of contact for debt collection cases. Staff is located at the south entrance next to the TRICARE offices. Call 458-2483/3161 for assistance.

Patients Affairs is responsible for processing all medical boards for Soldiers whose military career has been interrupted by an injury or illness. They arrange fit-forduty physicals for all Guard Soldiers as well as line of duty preparation for Soldiers who acquire an injury while on Active Duty. Soldiers placed on Temporary Disability Retirement List (TDRL) are scheduled for appointments and processed through Patient Affairs. Hours are 7:30 a.m. to 4:30 p.m. For assistance call 458-3149/2747/2746. Patient Affairs Branch and the Chief of Patient Administration Division are located on 3rd floor of the hospital.

Your primary care doctor recommends possible medical board evaluation. The soldier is referred to and evaluated by the Medical Board Physician who initiates a permanent profile as necessary. After the profile is issued, the Soldier reports to Patient Affairs, Medical Board Section where a briefing and appointments for Phase I and Phase II of a physical exam are scheduled. A medical board packet is prepared by the Soldier's command and submitted to the Medical Board Section within seven days. The Soldier's packet is forwarded to the Physical Evaluation Board for a final decision. Once results are received, the Soldier is counseled on his/her elective options. Medical Boards Office is located on the third floor of the hospital. For assistance call 458-3149/3468/2748/2322.

Clinics use electronic medical records. However, at the request of a provider, paper records are pulled and given to the clinic prior to appointment. Soldiers must bring a copy of their orders to Outpatient Records when clearing for a permanent change in duty. Records are no longer handcarried and will be mailed to the new Military Treatment Facility except when the Soldier is going out of country. Hours are 7 a.m. to 4:30 p.m., Monday through Friday. Call 458-2101/2105 for assistance.