When active-duty military members arrive in Hawaii, their personnel office will ensure that they in-process through their service’s Military Treatment Facility (MTF) and learn about their TRICARE Healthcare System options.

TRICARE Prime, the military’s managed care option, is available at Tripler Army Medical Center, Schofield Barracks Health Clinic, Marine Corps Base Kaneohe Clinic, the Navy’s Makalapa Clinic, the Coast Guard’s Sand Island Clinic and the Air Force’s Hickam Clinic.

Each MTF conducts orientation sessions at their enrollment sites to explain TRICARE Prime. Spouses are encouraged to attend the orientation with active-duty service members. You and your family are assigned a Primary Care Manager (PCM) at a clinic that will manage your healthcare.

For more information about TRICARE in the Pacific, please call (888) TRIWEST (874-9378) or visit your nearest TRICARE Service Center.

Tripler's Adult Medicine, Family Medicine, and Pediatric Clinics conduct clinic orientations for new arrivals and newly eligible Tripler TRICARE Prime enrollees. These orientations aim to improve primary care access and beneficiary satisfaction by allowing TRICARE Prime enrollees to meet with their primary care teams and to learn the best way to access the Tripler healthcare system.

The following services are available 24 hours a day, seven days a week, with trained individuals to assist with your family-related issues and concerns. All of the One Source Web sites are password-protected. To gain entry to the Web site, you can use “army” as the user name and “onesource” as a password the first time you visit the Web site. Thereafter, you can create your own user name and password to use this site. You can also call the toll-free numbers listed on the next page to obtain a user ID and password.

Soldiers are enrolled in the Defense Enrollment Eligibility Reporting System (DEERS) when they enter active-duty. For family members to be enrolled, however, their military sponsors must verify their family relationships by presenting legal documents (marriage certificates, birth certificates or adoption papers, etc.) to their local military personnel office. If this is not done, family members may be denied health benefits other than emergency care. Newly born infants should be enrolled in DEERS as soon as possible after birth.

The Department of Defense’s new Comprehensive Health Care System II (CHCS II) is being implemented at all DoD medical facilities world-wide. In May 2005, Tripler and Schofield Barracks began the transition, which will continue through various phases for several years. Patients’ medical records and charts, now mostly paper-based, are being converted to electronic records stored in centralized databases accessible to healthcare providers at medical treatment facilities wherever the patients are assigned.