JOINT BASE PEARL HARBOR-HICKAM


NAVY MEDICAL SERVICES

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Naval Health Clinic Hawaii (NHCH)

E Komo Mai (Welcome) to Naval Health Clinic Hawaii (NHCH), where your health and readiness is our focus. NHCH is comprised of two large clinics, Makalapa at Joint Base Pearl Harbor-Hickam and Kaneohe Bay at Marine Corps Base Hawaii. Other smaller clinics are located at Camp H.M. Smith; Naval Communications and Naval Computer and Telecommunications Area Master Station, Pacific, Wahiawa and Pacific Missile Range Facility, Barking Sands, Kauai. For additional information, visit our website.

How to Enroll for Medical Care at NHCH

Medical care at NHCH begins with active duty members, family members and retired PRIME beneficiaries enrolling to NHCH for care by visiting www.tricare.mil. Beneficiaries can enroll in TRICARE or change their Primary Care Manager (PCM)/Military Treatment Facility. If you need personal assistance, please call the UnitedHealthcare Military & Veterans (TRICARE Regional Contractor for the West Region) toll-free call center at 877-988-9378 or visit www.uchmilitarywest.com.

“Your care — Your choice!” Eligible non-active duty beneficiaries may enroll into TRICARE Prime at any Hawaii Military Treatment Facility. For more information call UnitedHealthcare Military & Veterans toll-free call center at 877-988-9378 or visit www.uhcmilitarywest.com.

For further information, please call the NHCH Health Benefits Advisor at 808-473-1880, ext. 2282.

Exceptional Family Member Program (EFMP): The Exceptional Family Member Program (EFMP) identifies and documents the special medical, mental health and/or educational needs of family members to ensure that those needs are considered during the assignment process. Enrollment in EFMP is mandatory for all family members of active-duty service members with needs requiring specialized services. NHCH EFMP Coordinator is located at the Joint Patient Liaison Office, Tripler Army Medical Center, Wing B, Room 1B101. Telephone: 808-433-9644. Open weekdays, 7:30 a.m. to 4 p.m.

TRICARE Dental Program: Information on the TRICARE Dental Program may be obtained directly from MetLife by visiting their website www.metlife.com or by calling 800-MET-LIFE (638-5433). The TRICARE Family Member Dental Plan is a dental insurance plan for family members of active-duty military to receive dental care with civilian dentists. All family member dental care is provided within the civilian community. To ensure your family members’ dental needs are met, we encourage active-duty military to enroll them into the TRICARE Family Member Dental Plan (TFMDP). This will avoid costly dental bills.

For more information, contact your Health Benefits Advisor Office, or the MetLife office or call 800-MET-LIFE (638-5433). Military retirees may call 888- 838-8737 to enroll in TRICARE Retiree Dental Plan or view/enroll at www.trdp.org.

Central Appointments/Emergency
Services/General Information

Medical Central Appointments for Makalapa Clinic and Wahiawa and Kaneohe Bay BHCs

Telephone........................ 808-473-0247, ext. 1

Hours: 6 a.m. to 5 p.m. weekdays, closed weekends and federal holidays.

Medical Central Appointments
for Camp Smith BHC

Telephone........................ 808-477-2600, ext. 1

Hours: 7 a.m. to 4 p.m. weekdays.

Make a Medical Appointment Online Using TRICARE Online: Log in or create an account at www.tricareonline.comand click on “Appointment Center” (available 24 hours a day, seven days a week).

Log On to NHCH Online
(powered by RelayHealth)

To register or log in visit NHCH’s website.

Manage your health at your convenience – 24/7 by signing up for RelayHealth® at www.relayhealth.com. This is a web-based service purchased by Navy Medicine to communicate with service members and families who are enrolled to NHCH for their care. Imagine no more waiting on hold for appointments or medication refills; imagine maybe even saving yourself an office visit for your non-urgent needs. It’s safe, secure and confidential.

TRICARE Nurse Advice Line
Available 24/7 for Hawaii Beneficiaries

The Nurse Advice Line provides Hawaii TRICARE beneficiaries with health care advice or same-day appointments for urgent health problems. The Nurse Advice Line is available 24 hours a day, 7 days a week. Nurse Advice Line registered nurses ask a series of questions about the caller’s specific concerns to advise when and how to seek care for an urgent problem or give instruction on self-care at home. To access the Nurse Advice Line call toll free at 800-874-2273, select option 1 for medical advice.

Emergency Services: Dial 911 or report to Tripler Army Medical Center Emergency Room. For life-threatening emergencies, report to nearest Emergency Department.

What’s an Emergency? TRICARE defines an emergency as a medical, maternity or psychiatric condition that would lead a “prudent layperson” to believe that a serious medical condition exists, or that the absence of immediate medical attention would result in a threat to life, limb or sight, and requires immediate medical treatment or which has painful symptoms requiring immediate attention to relieve suffering. For emergencies, such as profuse bleeding, unconsciousness, chest pain and obviously broken bones, dial 911, or go to Tripler Army Medical Center or the nearest emergency department.

Flu Hotline...................... 808-433-1FLU (358)

Prescription Refills

Phone-in Refill Line................... 808-433-6962

Visit www.med.navy.mil/sites/nhch/Patients/Pages/pharmacy.aspxfor information aboutordering refills online.

Medical Services

Makalapa Clinic

Located on Joint Base Pearl Harbor-Hickam (JBPHH) just inside the Makalapa Gate, Building 1407, 1253 Makalapa Road.

Telephone.................................. 808-473-1880

Medical Clinic

Hours: 7:30 a.m. to 5 p.m. weekdays, closed weekends and federal holidays.

Services: Services provided include family medicine, pediatrics, dermatology (AD only), gynecology, immunizations, laboratory, optometry, pharmacy, preventive medicine, radiology and comprehensive dentalcare (AD only), physical therapy (AD only), sports medicine (AD only) and deployment health.

Immunizations Clinic

Telephone.................. 808-473-1880, ext. 2323

Hours: 7:30 a.m. to 4:30 p.m. weekdays.

Yellow Fever Administration: 7:30 a.m. Thursday (walk-in only, need a min. of three people).

Allergy Shots: 1 to 3 p.m. Monday through Wednesday and 7:30 to 9 a.m. Friday (walk-in only).

To allow time to complete paperwork, beneficiaries are requested to arrive at least 30 minutes prior to closing times listed above.

Laboratory

Telephone.................. 808-473-1880, ext. 2249

Hours: 7:30 a.m. to 5 p.m. weekdays, closed weekends and federal holidays.

Pharmacy

Telephone.................. 808-473-1880, ext. 2229

Phone-in Refill Line................... 808-433-6962

Hours: 7:30 a.m. to 5:30 p.m. weekdays, closed weekends and federal holidays.

Physical Therapy/Sports Medicine
and Rehabilitation Therapy Center
at Makalapa Annex (Building 1514)

Telephone.................... 808-473-2444, ext. 543

Hours: 7 a.m. to 4 p.m. weekdays, 7 to 11 a.m. Thursday.

Medical Home Port Teams

Blue Team................. 808-473-1880, ext. 2235

Gold Team................. 808-473-1880, ext. 2296

Red Team......... 808-473-1880, ext. 2266/2219

Preventive Medicine Clinic
at Makalapa Annex (Building 1514)

Telephone.................................. 808-473-0247

Hours (by appointment only): 8:30 a.m. to 3:30 p.m. (closed 11 a.m. to 1 p.m.) Monday through Thursday; 8 to 11:30 a.m. Friday, no afternoon clinic hours.

Radiology

Telephone.................. 808-473-1880, ext. 2200

Hours: 7:30 a.m. to 5 p.m. weekdays, closed weekends and federal holidays.

Services: X-ray, ultrasound and mammogram services are provided. CT, MRI and specialized X-ray services are provided at Tripler Army Medical Center.

Self-request Mammograms: Women over the age of 40 can self-request their own mammogram without referral as long as they provide their primary care manager’s (PCM) name. Mammogram appointments are available weekdays, 8 a.m. to 2:30 p.m.

Travel Medicine Clinic
at Makalapa Annex (Building 1514)

Telephone.................................. 808-473-0247

Hours (by appointment only): 1 to 4 p.m. Tuesday and Thursday.

Kaneohe Bay Branch Health Clinic

Located on Marine Corps Base Hawaii (MCBH), Building 3089, off D Street.

Telephone.................................. 808-257-3365

Medical Clinic

Hours: 7:30 a.m. to 4 p.m. weekdays, closed weekends and federal holidays.

Urgent care available at Makalapa Clinic Weekend Urgent Care Walk-in Clinic for NHCH enrolled beneficiaries.

Services: Family medicine, pediatrics, optometry, pharmacy, laboratory, radiology, aviation medicine, mental health and deployment health; dermatology (AD only), gynecology, preventive medicine and occupational health services are provided on a limited basis.

Immunizations Clinic

Telephone.................... 808-257-3365, ext. 103

Hours: 7:30 to 11:30 a.m. and 1 to 3:30 p.m. Monday through Wednesday and Friday, 7:30 to 11:30 a.m. and 1 to 2 p.m. Thursday. (Note: No PPD test Thursday.)

Yellow Fever Administration (with appointment): 8:30 to 9:30 a.m. Friday.

Allergy Shots: 1 to 3 p.m. Monday, Wednesday and Friday; 9 to 11 a.m. Tuesday and Thursday (walk-in only).

To allow time to complete paperwork, beneficiaries are requested to arrive at least 30 minutes prior to closing times listed above.

Laboratory

Telephone.................... 808-257-3365, ext. 108

Hours: 7:30 a.m. to 4:30 p.m. Monday and Wednesday through Friday, 7:30 a.m. to 5 p.m. Tuesday, closed weekends and federal holidays.

Medical Home Port Teams

Honu (Turtle)

Team (B-POD)........ 808-257-3365, ext. 7416

Mano (Shark)

Team (C-POD)........ 808-257-3365, ext. 7379

Mental Health — Substance Abuse and
Rehabilitation Program (SARP) (Building 1535)

Mental Health............ 808-473-0650, ext. 5325

Hours: 7:30 a.m. to 4 p.m. Monday through Friday.

SARP......................... 808-473-0650, ext. 5221

Pharmacy

Telephone.................... 808-257-3365, ext. 107

Phone-in Refill Line................... 808-433-6962

Hours: 7:30 a.m. to 4 p.m. weekdays, closed weekends and federal holidays.

Preventive Medicine Clinic

Telephone.................................. 808-473-0247

Hours (by appointment only): 8:30 a.m. to 3:30 p.m. Wednesday, closed 11 a.m. to 1 p.m.; 8 to 11:30 a.m. Friday, no afternoon clinic hours.

Radiology

Telephone.................. 808-257-3365, ext. 7292

Hours: 7:30 a.m. to 4:30 p.m. Monday and Wednesday through Friday, 7:30 a.m. to 5 p.m. Tuesday, closed weekends and federal holidays.

Services: Only X-ray services are provided. Ultrasound and mammogram services are provided at Makalapa Clinic. CT, MRI and specialized X-ray services are provided at Tripler Army Medical Center.

Camp Smith Branch Health Clinic
(Active Duty Only)

Located on Camp H.M. Smith inside the MarForPac Building 3B, First Floor.

Medical Appointments..... 808-477-2600, ext. 1

Hours: 7 a.m. to 3:30 p.m. Monday through Wednesday and Friday, 7 to 11:30 a.m. Thursday, closed weekends and federal holidays.

Wahiawa Branch Health Clinic
(Active Duty Only)

Located on NCTAMS PAC, in Building 22, 500 Center Drive.

Medical Appointments..... 808-473-0247, ext. 1

Medical Front Desk.................... 808-653-1400

Hours: 7 a.m. to 3:30 p.m. Monday through Wednesday and Friday, 7 to 11:30 a.m. Thursday, closed weekends and federal holidays.

PMRF Branch Health Clinic (Kauai) (Active Duty Only)

Located at PMRF Barking Sands, Building 278, P.O. Box 128, Kekaha, HI 96752.

Telephone.................................. 808-335-4203

(Active duty can walk in, no appointment needed.)

Hours: 7:30 a.m. to 4 p.m. Monday, Wednesday and Friday; 8:30 a.m. to 4 p.m. Tuesday and Thursday.

Services: Occupational Health for active duty and civil service (quarterly), dental (quarterly) and industrial hygiene (annual survey).

Shipyard Clinic (Occupational Health)

Located on JBPHH (Pearl Harbor), in NHCH Headquarters, Building 1750, 480 Central Ave.

Medical Appointments................ 808-474-0625

or 808-471-8066

Civilian Appointments........................ ext. 1349

Military Appointments............... ext. 1359/1352

Hours: 7 a.m. to 4 p.m. Monday through Thursday, 7 to 10:30 a.m. Friday, closed weekends and federal holidays.

Services: Occupational health, audiology, preventive medicine, industrial hygiene, radiation health, laboratory, X-ray and immunizations.

Immunizations Clinic —
Preventive Medicine for
Active Duty and DOD Civilians

Telephone.................. 808-474-0625, ext. 1371

Hours: 7:30 a.m. to 3:30 p.m. weekdays (no PPD test Thursday).

Small Pox/Anthrax Clinic: 7:30 a.m. to 3:30 p.m. weekdays.

To allow time to complete paperwork, beneficiaries are requested to arrive at least 30 minutes prior to closing times listed above.

Preventive Medicine Clinic

Telephone.................................. 808-473-0247

Hours: 8 a.m. to 3 p.m. Monday and Wednesday, by appointment only; 9 to 11 a.m. Tuesday and Thursday, walk-in; 8 to 11 a.m. Friday, by appointment only.

Case Management

Case management services are available for all enrollees. Case managers have rotating schedules and are located at Makalapa and Kaneohe Bay Health Clinics.

JBPHH (main office at 480 Central Ave.,

Building 1750)....... 808-474-4242, ext. 1710

Hours: 8 a.m. to 4 p.m. weekdays.

Dental Services (Active Duty Only)

Makalapa Clinic

Located on Joint Base Pearl Harbor-Hickam (JBPHH) just inside the Makalapa Gate, Building 1407, 1253 Makalapa Road.

Dental Appointments................. 808-473-1880,

ext. 3204/3205

Hours: 7 a.m. to 4 p.m. weekdays.

Camp Smith Branch Health Clinic (Active Duty Only)

Located on Camp H.M. Smith inside the MarForPac Building 3B, first floor.

Dental Appointments....... 808-477-2600, ext. 2

Hours: 7 a.m. to 4 p.m. Monday through Thursday, 7 a.m. to 1 p.m. Friday.

PMRF Branch Health Clinic (Kauai) (Active Duty Only)

Located at PMRF Barking Sands, Building 278, P.O. Box 128, Kekaha, HI 96752.

Telephone.................................. 808-335-4203

Dental services are provided quarterly. Please call clinic for schedule.

Wahiawa Branch Health Clinic
(Active Duty Only)

Located on NCTAMS PAC, in Building 22, 500 Center Drive.

Dental Appointments.................. 808-653-5670

After-hours Dental Emergencies. 808-864-4705

Hours: 7 a.m. to 4 p.m. Monday through Thursday, 7 a.m. to 1 p.m. Friday.

The following is provided for general information:

21st Dental Company, MCBH
(Active Duty Only assigned to MCBH)

Telephone........................ 808-257-3100, ext. 1

Hours: 7 a.m. to 2 p.m. weekdays.


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