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Military and Family Support Center (MFSC)

Joint Base Pearl Harbor-Hickam Military and Family Support Center (MFSC) provides a wide range of services to support sustained mission readiness and strengthen personnel and family competencies to meet the unique challenges of the military lifestyle. Professional services through educational classes and counseling appointments are available for active-duty Navy, Air Force, Reserve and retired personnel, their families and Department of Defense civilians.

Our center (MFSC-Pearl Harbor) is at the Moanalua Navy Services Center Building,
4827 Bougainville Drive, Honolulu, HI 96818. We have two sites: MFSC-Hickam Loan Closet at 655 Vickers Ave., Building 1105, JBPHH, HI 96853 and MFSC-Wahiawa at NCTAMS PAC, Building 392, 500 Center St., Wahiawa, HI 96786.

Hours of operation for MFSC-Pearl Harbor are

7 a.m. to 4:30 p.m. Monday through Thursday and
7 a.m. to 4 p.m. Friday;

MFSC-Hickam’s hours are
7:30 a.m. to 4 p.m. Monday through Friday; and

MFSC-Wahiawa’s hours are

7 a.m. to 3:45 p.m. Tuesday, Wednesday and Thursday.

Program and class information is available at, at our center and sites, and by telephone at 808-474-1999.

Services provided include:

Information and Referral: The center provides on- and off-base information and resources and maintains a resource databank with military and civilian resources providing community educational, life-enhancing and therapeutic resources. I&R also processes requests for registration for classes and workshops, schedules appointments and provides assistance. Through assessment, I&R refers crisis issues. For more information, visit

Counseling and Advocacy Services: Professional counseling for a variety of life situations is offered to eligible individuals, couples, families and children; immediate intervention, safety and support is provided to victims of child and domestic abuse ;and rehabilitation and counseling to offenders to eliminate the risk of future abuse. Services include crisis intervention, short-term counseling, victim advocacy, referrals, groups and classes facilitated by licensed clinicians.

For information on confidential reporting of domestic abuse, call MFSC and ask to speak to a victim advocate.

Sexual Assault Prevention and Response (SAPR): The Hickam Sexual Assault Response Coordinator (SARC) office provides a 24/7 sexual assault response capability for all victims on the installation and assigned geographically separated units. Anyone who feels they have been a victim of sexual assault may contact the SARC office. The Hickam SARC Response Helpline is available 24/7 at DSN 449-7272 (SARC). Visit thewebsitefor more information.

Crisis Response: The center stands ready to offer assistance and support to families during natural disasters, mobilization, repatriation and mass casualties.

Deployment Support: The center plays a key role by assisting commands in preparing crew and family members for the various phases of deployment. MFSC participates in pre-deployment, deployment and reunion programs.

Readiness Program (Air Force only): MFSC offers mobility and deployment assistance to single and married active-duty personnel and families to meet pre-deployment, sustainment, reintegration and post-deployment challenges. MFSC provides pre-deployment education briefings for deploying members and families; sustainment support services such as morale calls, information and referral services; and referral to applicable Air Force Aid Society programs such as “Give Parents a Break” and “Car Care Because We Care.”

Exceptional Family Member Program (EFMP): This program assists families with special needs (i.e., physical or emotional disability, long-term chronic illness or special education) so the command, the EFMP at Tripler Army Medical Center and the EFMP liaison at MFSC can work together to ensure special needs are met.

Family and Life Skills Education

Life Skills Education: The center provides classes and General Military Trainings to include but not limited to: anger management, suicide prevention, family advocacy and financial awareness.

Family Life Education: Provides education, awareness and prevention programs to promote understanding of risk factors and dynamics of child abuse and domestic abuse to commands, individuals, couples, families and community groups. A variety of parenting classes are offered, such as Boot Camp for New Dads and Building Good Self-Esteem in Young Children.

New Parent Support Home Visitation Program: A voluntary early intervention program serving Navy, Air Force and Coast Guard families who are expecting a child or with a child younger than 3 years old. Services are delivered primarily in the home to promote healthy family functioning, to learn new skills and to support military families facing the unique challenges of parenting. A New Parent Support Group is also available. The New Moms and Dads class is offered monthly by the New Parent Support staff.

Transition GPS (Goals, Plans, Success): Whether you are retiring or separating, the center can help with your transition from military life to the civilian world. Transition seminars for retiring and separating personnel are available.

Family Employment Readiness Program (FERP): The center helps you make career decisions and develop employment search skills through education, information, referral and assistance programs giving family members a competitive edge to secure employment. Some of the employment classes offered include: resume writing, interviewing skills, starting your own business and federal employment.

Joint Employment Management System (JEMS): The Joint Employment Management System (JEMS) is an employment program open to all eligible military ID card holders. JEMS has an online job bank that links military community job seekers with employers in the state of Hawaii. JEMS lists positions on Oahu. On the JEMS website you can search for jobs, post your resume and receive notification when new jobs are posted.

The JEMS Job Fair is held every September on Joint Base Pearl Harbor-Hickam. It is the largest military job fair in Hawaii and has been held annually since 1987. More than 100 employers attend with local, mainland and international jobs.

For more information, call 808-474-1999.

Relocation Assistance Program (RAP): Arrival and departure services and resources are available to assist families with issues that arise during a PCS move. Resources include Welcome Information and are available on www.military and, and classes such as Sponsor Training and Smooth Move are offered.

Loan Closet: The loan closet at MFSC-Hickam (655 Vickers Ave., Building 1105, JBPHH) offers kitchen kits while your belongings are in transit. Call 808-449-0319 for more information.

Personal Financial Management Program (PFM): PFM provides financial counseling, education and training that emphasizes long-term financial responsibility through instruction on sound money management, debt management, saving, investing and retirement planning. Classes include: Million Dollar Sailor/Airman, command financial specialist training, homebuying skills and Thrift Savings Plan briefings.

Spouse Support Group

Key Spouse (Air Force only): Key Spouses are a part of the command team and are an essential link to a healthy family. The program is an official communication network designed to enhance readiness and establish a sense of community among unit leaders, Airmen and their families.

Retired Activities Office: Volunteers staff the office and provide assistance to retirees, their survivors and family members in obtaining their rights and benefits. The office holds an Annual Retired Personnel Seminar and publishes a
bi-annual newsletter.

Volunteer Program: Volunteering often leads to prospective employment or just the satisfaction of helping others. Ask for the MFSC volunteer coordinator for more information.

Airman and Family Readiness Section

The Airman and Family Readiness Section (AFRS) provides Air Force Aid Society (AFAS), Survivor Benefit Plan (SBP) and casualty services for active-duty Air Force, retired Air Force personnel and their families. AFRS is at 655 Vickers Ave., Building 1105, JBPHH, HI 96853. Hours of operation are 8:30 a.m. to 3:30 p.m. Monday through Friday. For more information, please call:

Air Force Aid Society 808-449-0314

Air Force Casualty Assistance 808-449-0310

Survivor Benefit Plan 808-449-0313

Air Force Aid Society (AFAS): The AFAS is the official charity of the Air Force. The purpose of the AFAS is to provide financial assistance with basic necessities such as food, rent, utilities, essential car repair, medical and dental expenses not covered by TRICARE and emergency expenses resulting from a family death or illness. Assistance is provided as an interest-free loan, grant or a combination of both. The AFAS also sponsors numerous community enhancement programs including:

Bundles for Babies — parents-to-be are provided a free layette after attending the MFSC’s New Moms and Dads class.

Child Care for PCS or Retirement — up to 20 hours of child care expenses is provided for members who are within 60 days of a departure PCS move or retirement.

Give Parents a Break — eligible parents are provided five hours of free child care a month to relieve parental stresses.

Child Care for Volunteers —free child care is provided for volunteers who support the 647th Air Base Group, 15th Wing, Pacific Air Forces and tenant organizations.

Car Care Because We Care — grant assistance is provided for a free oil change for first duty station personnel and spouses of deployed members.

Youth Employment Skills — high school volunteers are provided an opportunity to “bank” volunteer dollar credits toward their postsecondary education.

Respite Care — provides a break for families who care for an ill or disabled family member
24 hours a day.

Spouse Employment Grant — entry-level, short-term training (three to six weeks) is provided for spouses with the goal of immediate and viable employment.

Gen. Henry H. Arnold Education Grant — provides $2,000 grants for undergraduate studies to selected sons and daughters of active-duty, Title 10 AGR/Reserve, Title 32 AGR performing full-time active duty, retired, retired reserve and deceased Air Force members; spouses (stateside) of active-duty members and Title 10 AGR/reservists; and surviving spouses of deceased personnel.

Adult Education

Professional Military Education Center

The Hickam Professional Military Education (HPMEC) Center is a world-class institute that prepares enlisted air expeditionary warriors (ALS and NCOA) for the challenges of combat leadership.

Airman Leadership School (ALS) is designed for the first-time supervisor. The HPMEC convenes four ALS classes (56 students per class) and has an annual training production of 224. The ALS course is five weeks long.

NCO Academy (NCOA) is designed to prepare NCOs for increased leadership roles and responsibilities. The HPMEC convenes three NCOA classes per year (56 students per class) and has an annual training production of 168. The NCOA course is six weeks long.

The course curriculum for both the ALS and NCOA includes: leadership, fit-to-fight, the profession of arms and communication skills.

Force Development Flight (FDF)

InHangar 2 at 900 Hangar Ave., Force Development Flight provides educational opportunities through eight on-base institutions. The flight is also responsible for base training, formal training, military testing, First Term Airman’s Center and Career Assistance Advisor programs. The Base Training and Education Services element provides the following: tuition assistance support, educational and vocational advising, testing opportunities and distance learning information. Several degree programs are available on Joint Base Pearl Harbor-Hickam (see school list) for military, DOD personnel and family members. For more information, please contact 808-449-6363 or email Active-duty Air Force members can also access information on the Air Force Virtual Education Center via the Air Force Portal.

Moanalua/Aiea Community
School for Adults

Telephone.................................. 808-449-1895

Degrees/Certificates: Adult Basic Education (ABE), General Education Development (GED), competency-based high school diploma program.

Fields of Study: English as a Second Language, computer courses, English review, math review.

Chaminade University

Telephone.................................. 808-422-1647

Degrees: Associate in Liberal Arts, Bachelor of Science in Psychology, Bachelor of Science in Secondary Education-Social Studies, Bachelor of Science in Secondary Education-English.

Fields of Study: English, social studies.

Central Michigan University

Telephone.................................. 808-422-6118

Degree/Certificate: Master of Science in Administration.

Fields of Study: General administration, health services administration, human resources administration, leadership, public administration.

Embry-Riddle Aeronautical University

Telephone.................................. 808-422-0835

Degree/Certificate: Associate and Bachelor of Science in Aircraft Maintenance, Professional Aeronautics and Technical Management, Master of Aeronautical Science.

Fields of Study: Professional aeronautics, technical management, aeronautical science.

Hawaii Pacific University

Telephone.................................. 808-543-8053

Degree/Certificate: Associate and Bachelor of Science in Business Administration, Associate and Bachelor of Science in Diplomacy and Military Studies, Associate and Bachelor of Arts in Justice Administration, Bachelor of Science in Computer Science.

Fields of Study: Accounting, business economics, computer information systems, computer science, diplomacy and military studies, finance, management, marketing.

Honolulu Community College

Telephone.................................. 808-421-4350

Degree/Certificate: Associate in Liberal Arts, Associate of Applied Science in Justice Administration, Associate in Science in Information and Computer Science, Certificate in Early Childhood Education.

Fields of Study: Pre-nursing, pre-education.

University of Oklahoma

Telephone.................................. 808-449-6364

Degree/Certificate: Master of Arts.

Field of Study: Economics.

Wayland Baptist University

Telephone.................................. 808-422-6777

Degree/Certificate: Associate of Applied Science, Bachelor of Science in Occupational Education, Business Administration with Human Resources Management, Bachelor of Christian Ministry, Master of Arts in Management, Master of Business Administration.

Fields of Study: Human services, business administration, management information systems, management, occupational education, religion.


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