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Joint Base Pearl Harbor-Hickam Military and Family Support Center (MFSC)

Provides a wide range of services to support sustained mission readiness and strengthen personnel and family competencies to meet the unique challenges of the military lifestyle. Professional services through educational classes and counseling appointments are available for active-duty Navy, Air Force, Reserve, retired personnel, their families and Department of Defense civilians.

Our center (MFSC-Pearl Harbor) is located at the Moanalua Navy Services Center building, 4827 Bougainville Drive, Honolulu, HI 96818. We have two sites: MFSC-Hickam at 655 Vickers Ave., Building 1105, JBPHH, HI 96853 and MFSC-Wahiawa at NCTAMS PAC, in Building 392, 500 Center St., Wahiawa, HI 96786. Hours of operation for MFSC-Pearl Harbor are 7 a.m. to 4:30 p.m. Monday through Thursday and 7 a.m. to 4 p.m. Friday; MFSC-Hickam’s hours are 7:30 a.m. to 4 p.m. Monday through Friday; and MFSC-Wahiawa’s hours are 7 a.m. to 3:45 p.m. Tuesday, Wednesday and Thursday. Program and class information is available on our website, at our center and sites, and by telephone at 808-474-1999. The following is a list of services provided.

Information and Referral: The center provides on- and off-base information and resources and maintains a resource databank with military and civilian resources providing community educational, life-enhancing and therapeutic resources. I&R also processes requests for registration for classes and workshops, schedules appointments and provides assistance. Through assessment, I&R refers crisis issues. For more information, visit

Counseling and Advocacy Services: Professional counseling for a variety of life situations is offered to eligible individuals, couples, families and children; immediate intervention, safety and support is provided to victims of child and domestic abuse and rehabilitation and counseling to offenders to eliminate the risk of future abuse. Services include crisis intervention, short-term counseling, victim advocacy, referrals, groups and classes facilitated by licensed clinicians.

For information on confidential reporting of domestic abuse, call MFSC and ask to speak to a victim advocate.

Sexual Assault Prevention and Response (SAPR): The Sexual Assault Response Coordinator (SARC) recruits, coordinates and trains active-duty and DOD civilian personnel to become SAPR victim advocates who are available 24 hours a day, seven days a week to respond and provide immediate support to adult Navy active duty and family members of sexual assault. The SARC also conducts training for command personnel designated to be the SAPR Command POC, command liaison and data collection coordinator.

Crisis Response: The center stands ready to offer assistance and support to families during natural disasters, mobilization, repatriation and mass casualties.

Deployment Support: The center plays a key role by assisting commands in preparing crew and family members for the various phases of deployment. MFSC participates in pre-deployment, deployment and reunion programs.

Individual Augmentee (IA): MFSC provides support and resources for Navy Individual Augmentees and their families, including pre-deployment briefs, individual consultation and the IA Resource Fair, which is open to all IA Sailors, IA families, IA command coordinators and ombudsmen, as well as Command Support Teams to learn about the IA process and the organizations that support it, discover community resources and meet other IA families. The Command Individual Augmentee Coordinator (CIAC) Forum is an opportunity for CIACs to meet, network and receive updated information, which allows them to effectively assist IA Sailors and their families.

Exceptional Family Member Program (EFMP): This program assists families with special needs (i.e., physical or emotional disability, long-term chronic illness or special education) so that the command, the EFMP at Tripler Army Medical Center and the EFMP liaison at MFSC can work together to ensure the special needs are met.

Military School Liaison Office

Phone................................ 808-422-3770/3771

Family and Life Skills Education

Life Skills Education: The center provides classes and General Military Trainings to include but not limited to: anger management, suicide prevention, family advocacy and financial awareness.

Family Life Education: Provides education, awareness and prevention programs to promote understanding of risk factors and dynamics of child abuse and domestic abuse to commands, individuals, couples, families and community groups. A variety of parenting classes such as Boot Camp for New Dads and Building Good Self-Esteem in Young Children are offered.

New Parent Support Home Visitation Program: A voluntary early intervention program serving Navy, Air Force and Coast Guard families who are expecting a child or with a child under 3 years of age. Services are delivered primarily in the home to promote healthy family functioning, to learn new skills and to support military families facing the unique challenges of parenting. A New Parent Support Group is also available. The New Moms and Dads class is offered monthly by the New Parent Support staff.

Transition GPS (Goals, Plans, Success): Whether you are retiring or separating, the center can help with your transition from the military life to the civilian world. Transition seminars for retiring and separating personnel are available.

Family Employment Readiness Program (FERP): The center helps you make career decisions and develop employment search skills through education, information, referral and assistance programs, giving family members the competitive edge to secure employment. Some of the employment classes offered include: resume writing, interviewing skills, starting your own business and federal employment.

Relocation Assistance Program (RAP): Arrival and departure services and resources are available to assist families with issues that arise during a PCS move. Resources include welcome information and are available on www.militaryinstallations.dod.miland, and classes such as Sponsor Training and Smooth Move are offered.

Loan Closet: The loan closet is located at MFSC-Hickam at 655 Vickers Ave., Building 1105, Joint Base Pearl Harbor-Hickam for kitchen kits while your belongings are in transit. Call 808-449-0319 for more information.

Personal Financial Management Program (PFM): Provides financial counseling, education and training that emphasizes long-term financial responsibility through instruction on sound money management, debt management, saving, investing and retirement planning. Classes include: Million Dollar Sailor/Airman, command financial specialist training, homebuying skills and Thrift Savings Plan briefings.

Spouse Support Groups

Ombudsman Support (Navy Only): Ombudsmen are the key resources for family members, particularly during deployments. An ombudsman is an advocate for both the command and command families. Provides basic and advanced training, attends assembly meetings, and provides information regarding Family Readiness Groups.

Key Spouse (Air Force Only): Key Spouses are a part of the command team and are an essential link to a healthy family. The program is an official communication network designed to enhance readiness and establish a sense of community among unit leaders, Airmen and their families.

Retired Activities Office: Volunteers staff the office and provide assistance to retirees, their survivors, and family members in obtaining their rights and benefits. The office holds an Annual Retired Personnel Seminar and publishes a bi-annual newsletter.

Volunteer Program: Volunteering often leads to prospective employment or just the satisfaction of helping others. Ask for the MFSC volunteer coordinator for more information.


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