Fleet and Family Support Center
The Fleet and Family Support Center (FFSC) serves active-duty, activated Reservists and Guardsmen, retirees and family members of all branches of service.
The FFSC at NAS JRB is in Building 555 on Rinard Road. Hours are 7:30 a.m. to 4 p.m. Monday through Friday. FFSC is a one-stop shop for information, referrals and assistance.
Phone 504-678-7569 (DSN 678-7569)
Toll free 888-304-1939
Fax 504-678-9024 (DSN 678-9024)
Programs and Services
Information and Referral
The FFSC has a wealth of information on military and civilian services and resources. If FFSC doesn’t know the answer to your question, the staff will research it and get back to you.
Life Skills Education
Life skills workshops will strengthen and enrich your life with knowledge, skills and support. The FFSC offers practical and interactive classes on parenting, effective communication, stress and anger management, strengthening relationships, military spouse orientation, caring for parents and adult family members, suicide prevention and more. The FFSC can also put together workshops tailored to the needs of your command.
The FFSC offers consultations, assessments and counseling services to help with stress, anxiety, anger, deployment, communication, relationship conflicts, work issues, grief and loss, personal concerns, parenting questions and more. The caring counselors can meet with you individually, as a couple or as a family. Walk-ins are welcomed!
Whether it’s a personal crisis (such as separation, divorce or a death) or a large-scale disaster (hurricane, mass casualty), the FFSC can assist by providing preparedness information, counseling and recovery assistance.
Exceptional Family Member Program Support
The FFSC Exceptional Family Member Program liaison provides program information, resources and assistance with enrollment for families with special needs.
Relocation Assistance Program
With individualized consultation and information-filled workshops such as Newcomer’s Orientation, Smooth Move and Sponsorship Training, the FFSC helps to make your moving process as smooth as possible. For practically everything you need to know about this area, call for your Welcome Aboard packet today.
New Parent Support
The New Parent Support Specialist offers parenting education, support and home visits for expectant and new parents (children under 4 years of age).
Employment services are provided for job seekers new to the area, starting over in a new career field or military members transitioning to civilian jobs. Workshops and one-on-one consultations on job searches, career planning, resume writing, interview techniques and more are available. The Career Resource Center has computers and resource materials to enhance your employment needs. In addition, the FFSC volunteer program can boost your job skills.
Personal Financial Management
Let the FFSC help you define your financial needs, plan for the future and get more of what you want through setting short-term and long-term financial goals. The financial specialists offer one-on-one consultation and budget counseling, as well as workshops on budgeting, financial planning, credit management and car/home buying, and command financial specialist training.
The FFSC supports deploying service members, their spouses, children, parents and loved ones through command, individual and family briefs on pre-deployment, mid-deployment, return and reunion, and post-deployment. The FFSC also provides deployment case management, information, coping tips and one-on-one support.
The FFSC provides individual consultations and referrals, employment assistance, vocational guidance and transition information to service members and their spouses. The Transition Assistance Program provides pre-separation and preretirement workshops in addition to entrepreneur, higher education and career technical trainings to ensure service members and spouses have a seamless transition to civilian life.
Family Advocacy Program
The Family Advocacy Program offers awareness and prevention programs, consultation, risk assessment and interventions for incidents of domestic and child abuse/neglect.
Domestic Abuse Victim Advocate
The Domestic Abuse Victim Advocate assists domestic abuse victims with support, safety planning, information, referrals, transportation and accompaniment to legal and/or medical appointments.
Sexual Assault Prevention and Response Program
The Sexual Assault Prevent and Response (SAPR) Program offers victims 24/7 support and assistance, trains victim advocates and conducts education and prevention programs. To report a sexual assault, call 877-995-5247 (DOD Safe Helpline), 504-329-3476 (NAS JRB NOLA Duty Victim Advocate) or 504-373-0980 (FFSC SAPR Victim Advocate).
The FFSC ombudsman coordinator works with family support personnel for all military branches and provides ombudsman training, consultation and support.