The Commanding Officer’s Action Line is available to help answer complaints and problems of personnel stationed at NAS Jacksonville. Call 904-542-2278 to leave a recorded message, or go to www.cnic.navy.mil/regions/cnrse/installations/nas_jacksonville/about/co_suggestion_box.html.
NAS Jacksonville Air Operations Department maintains NAS Jacksonville airfield, Naval Outlying Field Whitehouse, the Air Mobility Command Passenger Terminal, and detachment hangars and spaces to contribute to the mission of NAS Jax of enabling naval aviation warfighting readiness by supporting the fleet, fighter and family.
- To schedule Hangar 117 for ceremonies or other events, call 904-542-3176/3152.
The Port Operations Division conducts day and night boat operations in support of training for the Navy Surface Rescue Swimmer School and Jacksonville area-based helicopter squadrons. The Port Operations Division additionally provides support to actual search and rescue missions in the local area. It also maintains the NAS Jacksonville Security Department small crafts and maintains a response capability in the event of an oil spill originating from NAS Jacksonville. For more information, contact Port Operations Division at 904-542-2151.
American Red Cross
The American Red Cross provides services to military personnel and their families. Red Cross Armed Forces Emergency Services personnel work in more than 700 chapters in the United States, on 61 military installations around the world, and with our troops in Kuwait, Afghanistan and Iraq. Red Cross services include: emergency communications between active-duty members and their families, access to emergency financial assistance, confidential referrals to social service agencies, CPR classes, blood services, disaster assistance and volunteer opportunities.
The American Red Cross Northeast Florida Chapter, based in Jacksonville, Florida, offers a variety of educational opportunities at a discounted rate for active-duty members and their families. Adult, child and infant CPR classes are available, as well as first aid, baby-sitting and basic aid training for children.
The American Red Cross office is at 751 Riverside Ave., Jacksonville, FL. For more information, call 904-358-8091.
AMVETS - The Veterans Services Organization
This American Veterans (AMVETS) organization assists military members soon to become veterans with submitting compensation claims to Veterans Affairs.
AMVETS provides counseling to veterans and their families on benefits available from Veterans Affairs. It also conducts briefings on services, claim submissions, benefits, compensation, education and pensions to commands, organizations and groups.
AMVETS is a nonprofit veterans services organization accredited by Veterans Affairs solely to assist veterans with information and assistance to get the veteran the compensation and benefits earned for his or her military service.
The service AMVETS provides is free, and there is no obligation or membership required.
For more information, contact AMVETS National Services Officer David Sanders at 904-673-3664 or email David.D.Sanders@navy.mil. The office is in Building 13, across from the USO office, right outside the main NAS Jacksonville Yorktown Gate.
For generalized information, go to www.amvets.org.
The NAS Chapel Center at the corner of Mustin and Birmingham roads is flanked by two historic chapels: St. Edward’s (Roman Catholic) and All Saints’ (Protestant). A wing of offices, meeting rooms and a social hall connect these buildings. A modern religious education complex is behind the chapels.
The chaplain’s office coordinates religious, social and educational events for more than 5,000 people every month. Special celebrations should be scheduled well in advance: six months for Roman Catholic weddings and at least three months for all other weddings.
NAS Jacksonville’s chaplain’s office can be reached during normal working hours by calling 904-542-3051 or after hours (duty chaplain) by calling 904-614-7385. Information on various faith communities in the Jacksonville area is available at the Chapel Center.
St. Edward’s Catholic Chapel
11:15 a.m. Monday through Thursday
Sacrament of Marriage:
six months in advance
CCD (September to May): 11:15 a.m.
All Saints’ Protestant Chapel
Holy Eucharist Service: 8:15 a.m. Sunday
Worship Service: 11 a.m. Sunday
Sunday School (including adults): 9:45 a.m.
Bible Study at Chapel Building 749: 3 p.m. Wednesday
Both chapels are open for prayer and meditation 7:30 a.m. to 4 p.m. daily.
Child and Youth Programs
Child Development Services
The Child Development Program provides full-time and drop-in care. The Child Development Center (CDC) is in Building 2070 on Mustin Road and is open 6 a.m. to 6 p.m. Monday through Friday, excluding federal holidays.
Most families use full-time weekly care, which includes breakfast, lunch and an afternoon snack. The fee structure for full-time care is based on total family income as regulated by Department of Defense instructions.
Hourly or drop-in care is limited due to space availability. Reservations are required and can be made up to 30 days in advance. Hourly care is available for ages 6 weeks to 5 years daily based on availability. Priority for full-time weekly care is given to single and dual military families.
The CDC is accredited by the National Academy of Early Childhood Programs. The CDC’s program is based on the National Association for the Education of Young Children’s guidelines on Developmentally Appropriate Practice in Early Childhood Programs and strives to promote the physical, social, emotional and cognitive development of children while responding to the needs of the family.
Activities children have the opportunity to participate in include: creative art, music, fine and gross motor skills development, sand and water play, songs and finger play, story times, readiness skills for math, reading and writing, dramatic play and activities to promote positive social skills and self-image. Children have free choice in selecting activities. Children will be involved in “play” and will learn the following: selecting, experimenting, classifying, measuring, discussing, validating, enjoying, participating, testing, questioning, organizing, observing, improving, discovering and construction.
Parents of infants must show documentation of a well-baby checkup before using the Child Development Center.
The status of the sponsor determines eligibility of children to enroll in Navy Child Development Programs. Eligibility is based on the parent who has physical custody of the child. The categories are:
- Active-duty single parents with custody and active-duty dual military parents. This priority includes all services, Coast Guard, Reservists on active duty and Reservists in training. Additional categories of children who fall into the top priority status are children of wounded warriors, fallen warriors, individual augmentees and ombudsmen performing official duties.
- All other active-duty personnel with a full-time working spouse or a spouse who is a full-time student. This priority includes all services, Coast Guard, Reservists on active duty and Reservists in training. Children of CNRSE Navy Child and Youth Program employees fall under this category if they have been employed a minimum of six continuous months.
- Installation DOD civilian personnel paid from appropriated or nonappropriated funds — single, with a full-time working or student spouse. CYP employees may be part-time or flexible; other DOD civilians must be employed full time to be eligible for full-time spaces. Flexible and part-time CYP and DOD employees may use hourly care.
- Full-time installation DOD contract employees — single, with a full-time working or student spouse.
- Other active-duty and civilian employees. If the need for all care for the previous priorities has been met, child care may be supported for other active-duty personnel and civilians, i.e., those with a nonworking spouse. If the spouse is unemployed at enrollment or becomes unemployed and the program has a waiting list of eligible patrons needing child care, the family is given 90 days to secure new employment to maintain child care.
Voluntary prekindergarten care is offered during the school year 8:30 a.m. to 11:30 a.m. Monday through Friday. There is a fee for wrap-around care.
Drop-in services are offered on a daily, space-available basis.
Meal service is provided to all children being cared for at the CDC. The CDC operates under the guidance of the USDA Food Program, and appropriate portions are served in accordance with the age of the child and various food groups.
Child Development Homes Program
This program is an extension of the Child Development Program in Building 2070. Child Development Homes (CDH) are independent business enterprises operated by Navy-certified military family members in their own homes.
The CDH program has an open-door policy and allows young children to receive the same early start in learning as the CDC provides but in a home-like environment, while providing continued support to parents and military readiness. Providers may live either on or off base and may care for up to six children (including their own) under the age of 8. Some providers operate infant-only homes, allowing a provider to care for only three children under the age of 24 months (including their own children).
Providers must maintain current CPR and first-aid certification, maintain current liability insurance and pass month inspections by the CDH director/monitor.
Providers also prepare meals in accordance with the USDA Food Program guidelines. Providers receive continuous monthly training on age-appropriate activities for young children and professional ethics.
The commanding officer has the final authority to certify all CDH homes on and off base.
A subsidy program is available to provide weekly rates that are similar to those of the CDC for children 6 weeks to 12 years of age. Subsidy rates are available to parents who have been referred to CDH providers from the central enrollment waiting list.
The CDH Program offers full-day, hourly, drop-in, before- and after-school, special needs, weekend and night care. All rates are determined by total family income.
Call 904-542-5381 for information on child care options or information on becoming a provider.
Located in Building 2069 on Mustin Road, this program consists of many activities to accommodate military and DOD dependents who are kindergarten-age through 18 years old. Open recreation and Friday night events are popular programs and feature a variety of activities designed for individual age groups. Youth Activities offers special programs for teens only. Additional programs and special events offered by Youth Activities include: an Easter egg hunt, the Month of the Military Child Carnival, the Navy Family Day Carnival, fitness programs and much more.
The School-Age Care Program
The School-Age Care Program is available for military and DOD personnel dependents who are kindergarten-age through 12 years old. Trained counselors help children with homework, arts and crafts, nature studies and other activities. All counselors have experience in childhood education and are certified in CPR and first aid.
Spring Break Day Camp, Summer Day Camp and Holiday Camp are three of the many programs provided by the center.
Summer Camp is 10 weeks and includes swimming, arts and crafts, nature hikes, bowling and field trips. Camp is 6 a.m. to 6 p.m. Monday through Friday.
For more information, eligibility or registration for any of these programs, contact the Youth Activities Center at 904-778-9772.
School Liaison Office
Located close to base housing in Building 2065, the School Liaison Office is the communications and service link between the base commanding officer, commands, military families and schools, including public, private, home, Department of Defense Education Activity and online schools. The school liaison officer serves as the military installation subject matter expert for youth education issues. They provide support and assistance to military families and Department of Defense employees in the areas of education. They represent the needs of the military child by developing collaborative solutions with local schools to overcome barriers to successful school transitions.
The commissary is in Building 951 on Allegheny Avenue between Yorktown and Birmingham avenues. The commissary is a modern supermarket carrying a full line of food, beverage and household items. Groceries are sold at cost plus a surcharge, which is added at the end of the sales ticket. A smart shopper can save considerably compared with off-base supermarkets. In addition to a wide range of grocery items, the commissary also offers a deli and bakery and fresh fish market. The commissary carries more than 20,000 items and has 24 registers.
Commissary hours are 10 a.m. to 6 p.m. Sunday and 9 a.m. to 8 p.m. Monday through Saturday. Early bird hours begin at 8 a.m. Sunday and 7 a.m. Monday through Saturday. Patrons must use the self-checkout during this time.
Please call 904-542-5311 or go to www.commissaries.com for more information.
Defense Logistics Agency Document Services
Defense Logistics Agency (DLA) Document Services at NAS Jacksonville is one of 10 office groups. The facility also serves as the regional headquarters with satellite branches within the southeast region serving customers from South Carolina to the Caribbean. Document Services employees are skilled webmasters, graphic designers, multimedia specialists and desktop publishers.
In addition to the different facets of design and specialty output, Document Services also offers document scanning and conversion and electronic document management to its Department of Defense and other federal agency customers.
Another aspect of Document Services is equipment management solutions, which means managing multifunctional copiers for base and tenant commands.
As technology continues to change, Document Services strives to serve its customers with new products and services, including the electronic commerce solution, which allows customers to conduct all business with Document Services employees online from their desk.
For more information and how to request services, go to www.documentservices.dla.mil or call 904-542-3446.
Fleet and Family Support Center
The primary mission of Fleet and Family Support Center (FFSC) is to assist commands in achieving operational readiness, superior performance and member retention, and to promote a reasonable quality of life for military personnel and their families.
To do this, the FFSC provides a variety of services to single and married service members and their families. These services enhance personal and family readiness and adaptation to the military lifestyle by helping families in crisis, providing individual counseling, assisting with relocation to another duty station, helping family members with employment issues, providing in-home parent training and more. The FFSC’s trained professionals and volunteers can provide advice and assistance.
The FFSC is in Building 554 on Child Street. Customer service hours are 7:30 a.m. to 4 p.m. Monday through Thursday and 7:30 a.m. to 3 p.m. Friday.
Persons eligible for services include active-duty service members and their family members, Reservists on active duty, and military retirees and their family members.
The FFSC coordinates with and provides assistance to other military and civilian support agencies and groups that are concerned with helping military service members and the military family. While the FFSC does not replace the command ombudsman, command master chief or other traditional military avenues of assistance, it works with them and acts as a central source of information and referral. Some of the free programs offered by the center include:
Hospitality Kits: Hospitality kits include a set of dishes, flatware, pots and pans, a coffee pot, a toaster and a steam iron. A limited number of hospitality kits and children’s 1-inch-thick sleep pads are available on a first-come, first-serve basis for incoming personnel only. A valid military ID and a copy of inbound PCS orders are required.
Information and Referral Program: The Information and Referral Program provides service members and their family members with information about services offered in the community and how to access these services. Basic information such as organization names, telephone numbers, addresses and physical accessibility is provided.
Deployment Support: The Deployment Support Program helps service members and their families manage the challenges of deployment by helping them to better anticipate and understand the physical and emotional demands associated with deployment through workshops, counseling, and Information and Referral programs.
While the intent is to be proactive and offer support, encouragement and assistance to prevent emergencies, the FFSC also stands ready to help family members resolve problems when emergencies occur during the service member’s absence.
Sexual Assault Prevention and Response (SAPR) Program: The Sexual Assault Prevention and Response Program is comprised of three components: prevention, training and education; crisis intervention with the use of volunteers; and statistical reporting. The program is designed to respond whenever victims of sexual assault are in need of supportive services through the crisis phase and forensic examination. Call the SAPR advocate at 904-509-8121. Limited reporting assistance may be obtained by contacting your command SAPR advocate, the sexual assault response coordinator, the chaplain, the FFSC or a health care provider.
Education and Training: The FFSC offers an educational program designed to provide assistance and information to service members and their families who may be experiencing problems. People who wish to learn more about a subject may also attend the classes. Some of the classes and workshops available are:
- Anger Control.
- Communication Skills.
- Return and Reunion.
- Smooth Move.
- Sponsor Training.
- Stress Management.
- Suicide Awareness.
- What a Difference a Dad Makes in the Life of a Child.
The FFSC provides speakers for pre-deployment briefs, spouses clubs, safety standdowns, GMTs and other events.
Counseling: The following counseling services are available at no cost:
- Family and Marriage Counseling — Provides direct counseling services and referrals and works closely with the Family Advocacy Program when necessary.
- Individual Counseling — Covers all areas not mentioned previously and any unique situations that an individual might encounter.
Family Employment Readiness Program (FERP): Provides job search assistance and career counseling to military spouses and eligible family members. This service includes but is not limited to the following:
- Information concerning educational and vocational training offered in the Jacksonville area.
- Information concerning job openings in the Jacksonville area.
- Instructions on preparing applications for employment with private, federal, state, county and city organizations.
- Professional employment counseling.
- Referral to external resources we are partnered with, such as Worksource.
- Seminars and workshops on subjects of interest in the employment field, such as resume and cover letter preparation and job search and interviewing.
- Special events, such as job fairs.
Transition Assistance Program (TAP): This program is a joint effort by the Department of Defense, the Department of Veterans Affairs and the Department of Labor to assist retiring and separating military personnel and their family members in making a smooth transition into the civilian workforce.
The TAP Workshop is a full, five-day, Department of Defense-directed curriculum with three additional two-day tracks available covering technical training, accessing higher education and entrepreneurship. Upon completion of the workshop and at least 90 days prior to separation or retirement, service members must attend a capstone event to ensure the mandatory career readiness standards have been met.
Note: Attendance at the TAP Workshops is now mandatory, and you must have a quota granted via your command career counselor. The workshops are open to all service members and their spouses who are retiring or separating. It is recommended that attendance be scheduled for a class at least 180 to 365 days prior to separation and 365 to 730 days prior to retirement.
Personal Financial Management (PFM) Program: Provides classes and workshops on various financial and consumer education topics, including personal financial planning, managing money and credit, downsizing your debt, car buying, home buying, checking account management, and savings and investment basics. Most programs are scheduled quarterly at FFSC.
The FFSC also facilitates the weeklong Command Financial Specialist (CFS) Training Course. This course is offered once quarterly and is available to E-6s and above who will have 12 months remaining on board after completing the workshop. Advanced CFS training is also provided periodically during the year.
Relocation Assistance Program (RAP): Provides counseling, information and guidance for the service member and family preparing to PCS to their new duty station. RAP maintains an up-to-date, computerized DOD database at www.militaryinstallations.dod.mil, which provides essential information for more than 300 duty stations worldwide. Major topics include information about:
- Family issues.
- Health wellness.
- Household goods.
- Installation photos.
RAP provides foreign culture information, brochures pertinent to moving, electronic welcome aboard packets and video presentations for select locations. Additionally, smooth move workshops and sponsor training classes are offered on a regular basis. Anyone considering a new duty station or in receipt of PCS orders should take advantage of the Military Installations website and other assistance provided by the RAP. It will enable you to make better-informed decisions about your new duty assignment and can help relieve some of the stress associated with moving.
Family Advocacy Program (FAP): This program addresses the prevention, evaluation, identification, treatment and follow-up, and reporting of child and spouse maltreatment. Family violence detracts from military performance and from the efficient functioning of military units. Experience shows that FAP can be tremendously effective in serving families and in supporting the Navy mission. FAP has three components: education, prevention and case management.
New Parent Support (NPS): An early intervention, home-visitation program promoting healthy family functioning, healthy child development, positive parent-child interactions, and advocacy and referral to other services. The program offers assistance to expectant and new parents of infants to 3-year-olds by providing education, information and guidance. The goals of the NPS program are to:
- Strengthen positive parenting skills.
- Enhance the family’s ability to cope with the challenges of parenting and military life.
- Promote healthy childhood growth and development.
- Increase access to military and civilian social and health services for all family members.
- Reduce the incidence of child abuse and neglect through home-based supportive and educational intervention.
We Can Help: Your personal life affects the operational readiness of the Navy, so naturally we want you to get the best for yourself. All FFSC programs are aimed at making life in the Navy more meaningful and productive. Single and married people, from E-1s through admirals, are all receiving FFSC services right now.
You are not alone. Our staff is here to listen and to help. Sometimes talking things over helps to put our lives into perspective. Why not come in for a visit to see where we are, meet our staff and learn what programs are available. If you need information or assistance of any kind, contact the FFSC at 904-542-5745 or DSN 942-5745.
First Coast Navy Fire and Emergency Services
First Coast Navy Fire and Emergency Services, comprised of the NAS Jacksonville and Naval Station Mayport Fire Department, provides service not only to the two naval bases but to the Pinecastle Range Complex, Outlying Landing Field Whitehouse and Yellow Water Housing Area.
The fire departments also maintain established memorandums of understanding with local counties to provide mutual aid response to support local communities; host specialized hazmat and technical rescue teams for training events; provide CPR and automated external defibrillator (AED) training for base personnel; develop new training initiatives for firefighters; mandate fire officer certification; assist homeported ships at Naval Station Mayport with annual fire hose testing; and deploy to Naval Station Guantanamo Bay, Cuba, to service, test and certify their self-contained breathing apparatus systems.
Firefighters at both stations also spend many off-duty hours training to increase their proficiencies in emergency situations. Some of this certified training includes advanced life support, hazmat, rappelling, damage control and evacuation on the ships, and using the mobile aircraft live fire trainer.
The fire prevention programs at NAS Jacksonville and NS Mayport educate the public on fire safety through lectures and demonstrations and are responsible for inspecting all the buildings for fire hazards.
For all emergencies, always call 911. To contact the fire station, call 904-542-2451.
Flight Line Cafe
The Flight Line Cafe, recipient of the 2013 Capt. Edward F. Ney Memorial Award Runner-up for Small General Mess Ashore, is in Building 855 on the corner of Saratoga Avenue and Mustin Road.
The main serving line offers a hot main course, a soup and salad bar, a specialty bar and a variety of fresh baked desserts seven days a week. All meals can be enjoyed in the dining area or on the outside deck. A grab-and-go breakfast is also offered at Unaccompanied Housing for personnel during the performance of physical fitness activities between 6 and 9 a.m.
Active-duty military personnel not on rations in kind are authorized to purchase meals from the general mess. All patrons are required to pay the appropriate meal cost unless authorized to eat at government expense (meal pass).
Monday through Friday
Breakfast — 6 to 7:30 a.m.
Lunch — 11 a.m. to 12:30 p.m.
Dinner — 4:30 to 6 p.m.
Saturday, Sunday and Holidays
Breakfast — 6:30 to 7:30 a.m.
Saturday Lunch — 11 a.m. to 12:30 p.m.
Sunday Brunch — 10:30 a.m. to 12:30 p.m.
Dinner — 4:30 to 5:30 p.m.
For more information, call the menu line at 904-542-4245 or duty personnel at 904-542-0417.
Greater Jacksonville Area USO
The Greater Jacksonville Area USO provides more than $1 million annually of in-kind services through a variety of programs. Just a few of the many services it provides include:
- Hosting more than 180,000 visitors each year at our three facilities.
- Distributing more than 12,000 USO care packages to deploying service members each year.
- Operating free cyber cafes (with Skype) to keep families in touch.
- Twice a month free meals prepared and served at the Mayport USO to young service members and families struggling to make it to the next payday.
- Distributing more than 12,500 long-distance calling cards annually to keep families in touch.
- Helping with deployments and homecoming celebrations.
- Space for family support groups, spouse organizations, education and more.
- Hosting and helping more than 1,000 visitors monthly arriving and departing from Jacksonville International Airport.
- Free and discounted tickets to movies, sports events, theme parks and attractions.
- Hosting special family events and activities.
For more information, go to www.jaxuso.org.
NAS Jax USO Center
Building 1050, NAS Jacksonville
Open 9 a.m. to 5 p.m. Monday through Friday, closed Saturday and Sunday.
Mayport USO Center
2560 Mayport Road, Atlantic Beach, FL
Open 9 a.m. to 9 p.m. Monday through Friday, closed Saturday and Sunday.
USO Welcome Center — Jacksonville International Airport
Main Terminal, First Floor
Open 7 a.m. to 11 p.m. Monday through Sunday.
In a cozy setting, amid tall pines, colorful birds and playful squirrels, there are 16 cottages, including two wheelchair-accessible units. The Heritage Cottages aboard NAS Jacksonville are furnished units that offer a wonderful rest and relaxation destination for military families, retirees and Department of Defense personnel at an affordable price.
The two-bedroom, one-bath cottages sleep up to six and have a screened-in porch that runs the entire width of the unit. No two units face each other, affording the occupants maximum privacy. The cottages have all the amenities found at home, including DVD players and VCRs, telephones, Wi-Fi and fully furnished kitchens with full-sized appliances. Guests do not have to bring anything but food and personal items. Linens, pillows, blankets, towels and an initial supply of paper products, soaps and laundry detergent are provided.
Conveniently located adjacent to the golf course and across from Naval Hospital Jacksonville, the cottages are within walking distance or a short ride of the base Navy Exchange, commissary and MWR facilities.
Region Legal Service Office Southeast (RLSO SE) supports the operational readiness of Department of the Navy assets in the southeastern United States by providing responsive, timely and accurate legal guidance, support services and training in military justice, legal assistance and administrative law.
For military members and their dependents, legal assistance can be particularly valuable. Attorneys can provide guidance on issues such as consumer and financial affairs, crime victim information and advice, disaster relief support and advice, family law, foreclosure advice and counseling, immigration, notaries, powers of attorney, landlord-tenant, the Servicemembers Civil Relief Act, small claims matters, and wills and estate planning.
Pre-deployment services are given priority. Also, RLSO SE attorneys may be available to provide preventative law briefs.
RLSO SE is in Building 4 on Ranger Street. The legal assistance office is open 8 a.m. to 4:30 p.m. Monday through Friday. The walk-in clinic is open 8 to 11:30 a.m. Monday. Otherwise, please call 904-542-2565, ext. 3006 (DSN 942) to schedule an appointment.
Naval Hospital Jacksonville
2080 Child St.
Jacksonville, FL 32214
Naval Hospital (NH) Jacksonville’s priority is to heal our nation’s heroes — Sailors, Marines, Soldiers, Airmen, Guardsmen — a mission since its founding in 1941. The command is comprised of a hospital — the Navy’s third-largest (aboard NAS Jacksonville) — and five branch health clinics in Florida (aboard NAS Jacksonville, NAS Key West and NS Mayport) and Georgia (aboard MCLB Albany and NSB Kings Bay). The 2,500 active-duty and civilian staff do whatever it takes to deliver the highest quality patient and family-centered care.
NH Jacksonville provides the entire continuum of care: primary care for the whole family, a wide range of specialty services, surgery, maternity care for moms and babies, pharmacy, laboratory and radiology. Preventive care includes wellness and health promotions, nutrition and a breast health center. For warfighters, NH Jacksonville also provides aviation medicine, dive medicine, and pre- and post-deployment physical and mental health services.
Patients enrolled with a primary care manager at one of its facilities become part of a Medical Home Port team, which places patients in the center of a collaborative team of caregivers from doctors and nurses to case managers. Led by primary care managers (PCM), each Medical Home Port team focuses on each patient’s health care needs — urgent, preventive and routine. Plus, they have access to RelayHealth, which provides 24/7 email access for non-urgent needs such as lab results, medication renewals and appointments. It’s easy to sign up at www.med.navy.mil/sites/navalhospitaljax. Look for the Medical Home Port information.
This team approach improves access to care so patients can get appointments when they need them, enhances the care experience, meets urgent care needs, improves health outcomes by focusing on preventive care, and builds the relationship between patients and their providers. After-hours, patients have access to the Nurse Advice Line at 800-874-2273 on evenings, weekends and holidays to triage medical needs and ensure the appropriate level of care.
Patients have access to some of the world’s leading health care experts in more than 30 specialty care areas, from orthopedics to undersea medicine. The hospital has an award-winning Family Medicine Residency Program, is North Florida’s first hospital certified Baby Friendly by the World Health Organization and United Nations Children’s Fund, and the command is consistently awarded the Joint Commission Gold Seal of Approval for accreditation in health care quality and safety.
What to do when arriving aboard NAS Jacksonville
Incoming service members need to call DEERS at 800-538-9552 to update their address, change to a local PCM with the TRICARE self-service website, go to Medical Records at the hospital or branch health clinic to register, and call the Appointment Line to schedule an initial visit with the new PCM. If moving with school-age children, see the Florida Department of Health website for school requirements.
For appointments, call the hospital’s appointment line at 904-542-4677 or 800-529-4677; active-duty patients call Branch Health Clinic Jacksonville at 904-546-7094. For concerns after-hours, call the Nurse Advice Line at 800-874-2273.
Patients have the ability to email their care team at www.RelayHealth.com, to request appointments, lab results, medication renewals and more via a secure messaging system. Patients will need to know the name of their PCM to sign up, and it could take up to three days for the team to finalize the registration.
For urgent care, TRICARE Prime members need to call the appointment line or their PCM. Their PCM may see them that day or — if they’re unable — refer them to a network provider. For patients who don’t get this referral and get care from someone other than their PCM, they will be billed underTRICARE’s more costly Point of Service option. Urgent care is for things like a minor cut, sprain, migraine, earache, rising fever or urinary tract infection.
For emergency care, no referral is needed. In an emergency, call 911 or go to the nearest emergency room. The hospital’s emergency room is open 24/7 and uses a standard triage model, in which patients are seen based on the seriousness of their condition rather than the order in which they arrived. BHC Jacksonville does not have an ER. An emergency is deemed as a medical, maternity or psychiatric condition that would lead someone with average knowledge to believe that a serious medical condition exists; that the absence of immediate medical attention would result in a threat to life, limb or sight; severe painful symptoms that require immediate attention to relieve suffering; or when a person is at immediate risk to self or others. Examples of emergencies include severe bleeding, chest pain, severe eye injury, a broken bone, inability to breathe, spinal cord injury or no pulse.
Find out more about NH Jacksonville health services online at www.med.navy.mil/sites/navalhospitaljax, on Facebook at www.facebook.com/NavalHospitalJacksonville, on YouTube at www.youtube.com/user/navalhospitaljax and on Twitter at www.twitter.com/NHJAX. The website includes a complete, current patient guide to help patients access services at the hospital and branch health clinics.
Branch Health Clinic (BHC) Jacksonville
NH Jacksonville’s branch health clinic is aboard NAS Jacksonville in Building 964 at the corner of Enterprise Avenue, Ajax Street and Birmingham Avenue. It provides medical and dental care exclusively to active-duty personnel.
All active duty personnel reporting to NAS Jacksonville are required to check in at Medical Records at BHC Jacksonville for a full verification of health records. (For family members, check in at Medical Records at the hospital.)
BHC Jacksonville services include aviation medicine, case management, dental, deployment health, immunizations, laboratory, occupational health, optometry, overseas and sea duty screening, PHAs, pharmacy, physical exams, radiology, sick call and women’s health. Call 904-546-7094 for an appointment.
BHC Jacksonville is also home to the Deployment Health Center, which provides pre- and post-deployment health services for all branches of active duty, active Reserve National Guard, and families across Florida and Georgia. It offers operational stress classes; individual, couples and group treatment; and operational command briefs and intervention and serves the hospital and BHC. Call 904-546-7099/7110 to learn more.
Under DOD’s TRICARE health benefits program, families of active duty personnel and retirees and their families can choose from three options: TRICARE Prime, TRICARE Extra or TRICARE Standard. Dental plans are also available for families of active duty personnel and retirees. Find out more:
TRICARE Active Duty Family Member Dental Plan
TRICARE Claims Assistance
TRICARE for Life
TRICARE Health Benefits Advisers Hospital and BHC Jacksonville
TRICARE Pharmacy Home Delivery
877-363-1303, option 2
TRICARE Retiree Dental Plan
TRICARE Value Options Mental Health
The Navy College Office, in Building 110 on Yorktown Avenue, provides general information about local civilian education programs to military and civilian personnel and dependents. If you want to begin a college program, learn a new skill or just take a course, the Navy College Office can help you get started. The Navy College Office is open 7:30 a.m. to 3:30 p.m. Monday through Thursday and 7:30 a.m. to 2:30 p.m. Friday. Telephone: 904-542-2477.
Some of the services offered:
- Academic Counseling: One-on-one academic and career counseling is available to active-duty personnel by appointment with the Navy College adviser.
- On-Base Programs: Six academic institutions offer eight graduate and 21 undergraduate degrees. All classes are held aboard the station evenings and weekends. The five institutions are Florida State College at Jacksonville, Columbia College, Embry-Riddle Aeronautical University, Southern Illinois University and Webster University.
- Representatives from the following distance learning rating partner schools hold weekly office hours: Coastline Community College, Excelsior College, Thomas Edison State College and University of Maryland. Several partner schools visit quarterly.
- Tuition Assistance (TA) Program: Financial assistance program for active-duty personnel is available for approved high school, college and vocational school courses. Contact the Navy College Office for information on how to use the TA Program. The WebTA Workshop is at 1 p.m. every Wednesday.
- Testing:The Navy College Office at NAS Jacksonville provides the following testing services:
- DLAB/DLPT — Every other Wednesday, by appointment.
- GED Practice Test — By appointment only.
- ACT — Given every month.
- SAT — Every month from September to June.
Email firstname.lastname@example.org, call or visit the office to request an appointment.
The Navy Exchange Main Store Complex, Building 987, is between Enterprise and Birmingham avenues. This complex consolidates almost all retail and service locations into one. Services include the barber and beauty shop, optical shop, flower shop, uniform and tailor shop, and personalized services, which offers Western Union and FedEx. A food court offers a variety of food choices.
The Navy Exchange Main Store Complex hours are 8 a.m. to 7 p.m. Monday through Saturday and 10 a.m. to 6 p.m. Sunday. The laundry and dry cleaning facility at the Main Exchange is open 7:30 a.m. to 5:30 p.m. Monday through Friday and 9 a.m. to 4 p.m. Saturday. It is closed Sunday.
The Jacksonville Navy Exchange can provide all of your retail needs. For more details, call Customer Service at 904-777-7286.
The Home and Garden Center, on the corner of Child Street and Birmingham Avenue, offers furniture, appliances, lawn, garden and patio supplies, hardware and home improvement items. Hours are 8 a.m. to 7 p.m. Monday through Saturday and 10 a.m. to 6 p.m. Sunday.
The Car Care Center (and Quick Mart) is on the corner of Birmingham and Allegheny avenues and offers complete automotive repairs, including oil changes, wheel alignments, air conditioning servicing, detailing and automotive accessories. In addition, the NEX has added an assortment of snacks, foods and beverages and an early morning coffee bar. Hours for the Q-Mart are 6 a.m. to 6 p.m. Monday through Saturday (automotive services open at 7 a.m.) and 10 a.m. to 4 p.m. Sunday.
The NEX’press Mini-Mart, on the east end of Birmingham Avenue, is open 6 a.m. to 6 p.m. Monday through Friday and 8 a.m. to 6 p.m. Saturday. It is closed Sunday.
Enterprise Car Rental Service is available at the NAS Jax Air Terminal. Call 904-772-7007.
Navy Exchange Food Services
The Navy Exchange operates various snack bars around the base. The food court at the Main Exchange hours are 8 a.m. to 6 p.m. Monday through Friday, 10 a.m. to 6 p.m. Saturday and 10 a.m. to 5 p.m. Sunday.
A snack bar in the Naval Hospital is open 6:30 a.m. to 3 p.m. Monday through Friday. The snack bar in Hangar 1000 is open 6:30 a.m. to 2 p.m. Monday through Friday.
Navy Lodge Jacksonville
The Navy Lodge is on Mustin Road and offers many of the comforts of home. The NAS Jax Navy Lodge offers 102 one-bedroom units and family suites with kitchenettes complete with microwave and utensils, cable TV with premium channels and a DVD player. Navy Lodges offer guests housekeeping service, vending machines, DVD rental service and laundry facilities, as well as handicapped-accessible rooms. Guests also have in-room coffee, breakfast in the lobby and newspapers as well as convenient on-base parking while staying at a Navy Lodge. Most Navy Lodges also accept cats and dogs up to 50 pounds.
To make a reservation at a Navy Lodge, call 800-628-9466 (800-NAVY-INN) 24/7 or go online at www.navy-lodge.com.
Navy-Marine Corps Relief Society
Founded in 1904, NMCRS is a private, nonprofit, charitable organization. It is sponsored by the Department of the Navy and operates more than 200 offices ashore and afloat at Navy and Marine Corps bases throughout the world.
The society provides financial assistance in the form of interest-free loans, including the quick assist loan for $500, or grants for transportation in the event of an emergency, basic living expenses, essential vehicle repairs, a patient’s cost share of medical and dental expenses, funeral expenses and much more.
NMCRS also offers other forms of assistance, such as providing layettes or “junior seabags’’ to new family members and a visiting nurse program to help new mothers, elderly individuals and anyone who needs a little extra help. There are also combat casualty nurses who provide free home visits to veterans and family members who have been affected by combat service.
The society’s services are provided through offices staffed by trained volunteers who are familiar with the special conditions of service life. Volunteers are always needed.
The NAS Jacksonville Navy-Marine Corps Relief Society Office is in Building 13 at the main gate. For more information, call 904-542-3515.
Navy Gateway Inns & Suites
Located on Mustin Road, NGIS consists of two beautiful buildings overlooking the calm waters of the St. Johns River. Its convenient location is only minutes away from the golf course, Naval Hospital, Officers’ Club and other destinations aboard NAS Jacksonville.
The two buildings that make up the hotel are: Building 844 with 111 rooms and Building 845 with 103 rooms. Check-in and checkout is in Building 845. All rooms are equipped with updated furnishings, flat-screen televisions, microwaves, refrigerators, alarm clock radios, coffee makers with condiments, security key locks, irons and ironing boards, hair dryers and complimentary guest room amenities. There are three room types: standard room with queen-size bed, two-room suite with queen-size bed and two-room DV suite with king-size bed. Prices vary depending on room type.
Travelers wishing to stay with NGIS Jacksonville should make reservations by going to www.dodlodging.net or by calling Central Reservations at 877-628-9233. For more information, please call 904-542-3427/3138 or DSN 942-3427/3138.
Personnel Support Detachment Jacksonville
Personnel Support Detachment Jacksonville’s mission is to provide the highest standards of accuracy and timeliness for all pay, personnel and transportation services to the warfighter, their family members, retirees (ID cards only), and civil service and contractor employees.
Located in Building 789 at the corner of Child Street and Birmingham Avenue aboard NAS Jacksonville, PSD’s staff works to process Navy pay and personnel entitlements for a diverse customer base across the southeast region. PSD Jacksonville provides customer service via the Transaction Online Processing System to about 13,000 personnel both locally and through distance support.
PSD Jacksonville’s hours are 7:30 a.m. to 4 p.m. Monday through Friday. For more information, call 904-542-3633. To make an appointment for ID cards online, go to https://rapids-appointments.dmdc.osd.mil.
There is no base photo lab at NAS Jacksonville to cover events here. Individual commands are requested to purchase their own digital cameras and cover their own events such as retirements, promotions, re-enlistments, etc. Navy Public Affairs Support Element East Det Mayport runs a portrait studio aboard the base by appointment only. The studio is located in Building 110, Fleet Logistic Center on Yorktown Avenue. Only photos for official officer service records, roster photos of commanding officers, executive officers and command master chiefs, and photos for special packages will be taken. For more information or to make an appointment, call 904-270-7762 or 270-6324.
The station post office is in Building 569, at the corner of Enterprise Avenue and Child Street, next to the Navy Exchange Home Gardening Center. The post office offers a full range of postal services, both civilian and military. The USPS window is open 9 a.m. to 4 p.m. Monday through Friday but typically closed for lunch 1 to 2 p.m. depending upon customer traffic. The official mail window is open 8 a.m. to 3:30 p.m. Monday through Friday. Both windows are closed on weekends and federal holidays. If you have any questions, please contact the installation official mail manager, Michael Heard, at904-542-6294 or email him at email@example.com.
Public Affairs Office (PAO)
The primary mission of the NAS Jacksonville Public Affairs Office (PAO) is to tell the stories of the station warfighter Sailors and Department of Defense civilians to northeast Florida citizenry and to audiences across the nation and world.
The NAS Jacksonville PAO gets the air station’s story out by providing critical access and escort to civilian media. Whether facilitating interviews, scheduling and executing photo shoots, issuing press releases or responding to media queries, PAO staff strives to provide the most complete, accurate and timely availability of information, consistent with operational security and the privacy of our service members and their families. For more information, call 904-542-5588/2415. The Base PAO is also responsible for the weekly publication of the base newspaper, Jax Jair News, and the coordination of community relations and outreach programs.
Jax Air News
The station’s weekly newspaper, the Jax Air News, is a Chief of Information Merit Award-winning publication, providing NAS Jax and its tenant commands with news of Navy wide and local interest, as well as features and articles about Navy people. The Jax Air News is distributed free every Thursday at the Navy Exchange, the commissary, clubs and in many workspaces.
The mission of community relations is to foster a positive and proactive military and civilian relationship between NAS Jacksonville and the northeast Florida communities. Our community relations program strives to boost the public’s awareness of the unique elements and contributions of the Navy through direct interaction with Sailors and their families. At the heart of our community relations program are the individual Sailors who continue to make an impact in our neighboring communities. Positive contributions take place daily through individual volunteerism and group participation in worthwhile programs such as nonprofit groups like Habitat for Humanity, mentoring in local schools or environmental initiatives to promote good stewardship.
Public Works Department Jacksonville
Public Works Department Jacksonville provides a full range of facility services, including infrastructure sustainment, restoration and modernization, construction, transportation, engineering, environmental services, self-help, utilities, janitorial services, refuse collection, grounds maintenance and pest control. The Public Works team includes the Facilities Management Division, Facilities Engineering and Acquisition Department (FEAD), Production Division, Environmental Division, Base Operating Support contractors Fluor and CoSTAR, and many other contractors.
The Facilities Management Division of Public Works is responsible for working with the base departments and tenant commands to identify requirements, in regards to space, facility and utility requirements.
The Public Works FEAD oversees all construction contracted through the Naval Facilities Engineering Command. This group of professionals is dedicated to ensuring quality and safety in construction, along with comprehensive coordination with all affected station departments and tenant commands.
Transportation provides vehicles, including Global Electric Motorcars and green vehicles, to departments and tenant commands. They are also responsible for licensing personnel on special purpose vehicles.
Utilities and Energy Management is responsible for energy and water management, awareness and conservation. They continue to develop strategies for achieving energy reduction and renewable energy goals. NAS Jacksonville has one of the largest building energy monitoring programs in the southeast region.
The Base Operating Support contractors, Fluor and CoSTAR, handle all maintenance, housekeeping and landscaping for the station. To place a service call, call 904-542-1835.
Public Works Environmental Division supports NAS Jacksonville by implementing programs that ensure environmental compliance with legal regulations, prevent pollution, sustain natural and cultural resources, and promote continual improvement of the station’s environmental management system. Environmental also coordinates basewide cleanups; manages endangered and threatened species, including manatees, gopher tortoises and least terns; oversees the Black Point Interpretive Center, educating hundreds of school-age children each year through natural resources programs; and offers community outreach events in local schools and city functions. For more information on environmental initiatives, call 904-542-5789.
The recycling center is in Building 623 on Birmingham Avenue between Gillis and Jason streets.
The center takes office paper (colored and white), newspaper, computer paper and cards, cardboard, car batteries, plastic (including bottles), glass (clear, brown and green) and aluminum cans.
Squadrons, commands and departments are encouraged to drop off all recyclables at the recycling center. Used oil is accepted at the Auto Skills Center during business hours only.
The Safety Department is responsible for management of four main program areas: occupational safety and health issues, explosives safety, traffic safety and recreational off-duty safety. Under the safety and health program, this department manages a variety of areas, including respiratory protection, hazardous material control and management, hearing and sight conservation, radiation issues, mishap investigations and inspection of base facilities for safety issues. The explosives safety officer provides oversight of all operations that use explosives to include weapons loading on aircraft. Classes are also provided for motorcyclist safety and in defensive driving, and base traffic safety issues are investigated under the Traffic Safety Program.
NAS Jacksonville was recently recertified for Occupational Safety and Health Administration Voluntary Protection Program “Star” certification. This safety certification places the NAS Jacksonville safety program in the top 1/10 of 1 percent of all safety programs for all businesses in America. For more information, call 904-542-3082.
Sea Cadets ... Test Your Limits!
The U.S. Naval Sea Cadet Corps is a youth training organization for ages 10 to 17, through organization and cooperation with the Department of the Navy, to encourage and aid American youth to develop, to train them in seagoing skills and to teach them patriotism, courage, self-reliance and kindred virtues. Sea Cadet organizations exist in most of the maritime nations of the world. Recognizing the value of these organizations in educating youth in maritime matters, the Department of the Navy requested the Navy League of the United States to establish a similar program for American youth. The Navy League agreed to do so and then formally established the Naval Sea Cadet Corps (NSCC) and Navy League Cadet Corps (NLCC) in 1958. Recognizing the importance and benefits of the NSCC, Congress federally incorporated the Naval Sea Cadet Corps on Sept. 10, 1962, under Public Law 87-655 (36 USC 1541). The program is open to all young Americans regardless of race, color, creed or gender.
Each summer, cadets have the opportunity to participate in various Navy-sponsored trainings. In the cadet’s first year, they attend recruit training for about two weeks, then they are eligible for advanced training such as for Airman, Medical, JAG, Rescue Swimmer, Culinary, Photojournalism and more.
There is a Sea Cadet unit aboard NAS Jacksonville that drills on weekends, when cadets receive hands-on training in various careers in the military. Interested? FDR Squadron can be reached at www.fdrseacadets.org for specific information on the unit’s drill schedule.
Space Available Travel
One of the benefits of being assigned in the vicinity of a naval air station is the availability of Space A flights on military aircraft. A variety of aircraft fly out of NAS Jacksonville and NS Mayport, traveling primarily to East Coast locations with flights on occasion traveling overseas. Members traveling Space A should remember that they are responsible for paying return travel on commercial aircraft if no military flights are available. Active-duty personnel may travel in uniform or appropriate civilian attire and report no later than two hours before the scheduled departure time. The aircraft commander of a military flight has the final authority for Space A seating. All flights are subject to change.
For flight information, go to www.facebook.com/Jacksonvillepassengerterminal or call the NAS Jacksonville Passenger Terminal automated flight arrival and departure recording at 904-542-3825/3956. To speak with a passenger service representative, dial 904-542-8165/8159.
To submit a Space A request online, visit www.cnic.navy.mil/jacksonville. On the home page, click the “About” tab and go down to “Space A Travel,” then click on the “Request Form.” Fill out the form and send it to the email address at the bottom of the page; it should read firstname.lastname@example.org.
The Not New Shop is a thrift shop operated by the Navy Wives Club of America (NWCA) No. 86 at the NAS Jacksonville main gate, Building 13. NWCA is a nonprofit organization comprised mainly of wives of enlisted Navy, Marine Corps and Coast Guard personnel. NWCA was chartered through the state of California in 1936, and a federal charter was obtained in 1985. For more information about NWCA No. 86, call 904-347-1447.
The Not New Thrift Shop accepts donated clothes, toys and household goods, which are sold to raise money that goes to base and local charities. The shop is open 9 a.m. to 1 p.m. Tuesday and Thursday. For more information, call 904-542-1582.
Transient Personnel Unit/Pre-Trial Confinement Facility (TPU/PCF) Jacksonville
The Transient Personnel Unit/Pre-Trial Confinement Facility (TPU/PCF) mission is to provide Sailors expeditious transition processing to and from deployed fleet units and overseas commands and to provide a safe and secure environment for multiservices prisoners awaiting trial, release or transfer. Located in Building 409 on Seabee Court aboard NAS Jacksonville, our staff works to support customers from the hundreds of commands in the southeast region and worldwide. TPU/PCF operates 24/7, 365 days a year. The 24-hour quarterdeck number is 904-542-2575.
Sailors en route to an underway or deployed command homeported at NAS Jacksonville can check into the TPU/PCF at NAS Jacksonville, Building 409. Phone: DSN 942-1172 or commercial 904-542-1172.
Sailors en route to an underway or deployed command homeported at NS Mayport can check into the Transient Personnel Detachment (TPD) at NS Mayport, Building 1587, phone: 904-270-7732, or the NS Mayport Quarterdeck after hours. For room accommodations aboard NS Mayport, check in to Bachelor Enlisted Quarters MCPON Building 2105, phone: 904-270-7579.
Pre-trial Confinement — escorts bringing prisoners for confinement must check in at Building 409. For prisoner check-in or checkout questions, contact the TPU/PCF Control Center at 904-542-3314/3315.
The required paperwork and documents for transient Sailor and prisoner check-in are at www.cnic.navy.mil/regions/cnrse/installations/nas_jacksonville/om/transient_personnel_unit/check_in.html.
Veterinary Treatment Facility
The NAS Jax Veterinary Treatment Facility, managed by the Army Veterinary Service, is in Building 537 on Biscayne Street near the gas station. Customer parking is at the far end of the building at the end of the dead-end street.
The clinic offers veterinary preventive services including new puppy and kitten vaccines and health certificates, routine pet immunizations, testing for intestinal parasites and heartworms, medical management of obesity, arthritis and allergies, and minor sick call appointments. The clinic offers heartworm preventatives, flea control products, shampoos and other items. The sale of heartworm prevention is limited to pets that have had a negative heartworm check within the last calendar year and have been on heartworm prevention since the test. Routine surgery and dentistry is also available, as well as digital radiology, ultrasound and in-house blood analysis. The VTF also has a well-stocked pharmacy.
Housing residents may keep cats and dogs in their homes, however, all cats and dogs must be registered with the veterinary clinic. All pets staying on base must have proof of current vaccinations, microchipping and spay or neuter presented at the time of registration. Cats and dogs must be on a leash at all times when outdoors unless they are in a fenced-in yard.
The facility is open 8 a.m. to 4 p.m. Monday through Friday. Veterinary service is available to pets owned by active-duty and retired personnel, their dependents and reservists on active duty. Please bring any previous medical documents and vaccination records to your pet’s first visit.
To schedule an appointment or for more information, call 904-542-3786.
VyStar Credit Union
VyStar Credit Union was founded in 1952 as Jax Navy Federal Credit Union to service military employees and their families at Naval Air Station Jacksonville. We are proud of our beginnings and extend that pride today as we have grown to become one of the largest credit unions in the nation, serving more than 420,000 members throughout northeast Florida and nationwide. VyStar offers a complete range of financial services to all military and civilian personnel stationed at NAS Jacksonville, as well as anyone who lives or works in the 17-county northeast Florida area. VyStar provides lower cost loans, the convenience of a growing list of more than 162 full-service ATMs in northeast Florida with 13 located throughout the base, free Internet banking with online bill pay, mobile banking services, text message banking, person-to-person and person-to-account payment options, as well as a full-time, certified financial counselor in the NAS Jacksonville branch to assist members.