Story by Andrew Damstedt on 06/13/2018Naval Support Activity Bethesda's Morale Welfare and Recreation achieved its second consecutive "accredited status" after the Commander, Navy Installations Command (CNIC) MWR Accreditation Team made an onsite visit May 14-17.
The accreditation program reviews the performance of Navy MWR program standards, leadership, customer service, financial performance, personnel development, innovation and process improvement.
"The [NSAB MWR] team has worked incredibly hard this last year in planning and delivering all of our programming and services as well as in the last few months to prepare for this validation assessment, and it's an honor to be recognized by CNIC for what the team is doing here every single day," said Megan Stadlman, NSAB's MWR Director. "Whether we're hosting a special event, trip, workshop, or working in daily operations, our team works together to support each other and ensure our customers are always our first priority."
NSAB's MWR was first reviewed in 2013 and received its accredited initial status in 2015. Each accreditation lasts for three years. NSAB is one of 65 installations Navy-wide that participate in the accreditation program. Of those, 29 are Five Star programs; 39, accredited; and five, not accredited.
The accreditation team visited all MWR facilities and programs on the base, including Warrior Caf, Below Deck, The Daily Grind, the Fitness Center, MWR Sports Complex, the Bowling Center and Spinz, Tickets and Travel, The Liberty Center and Community Recreation. MWR's support services such as marketing, training and facilities maintenance were also reviewed.
"The team highlighted our Fitness Center and pool, Warrior Caf, and Sports Complex as outstanding facilities that were exceptionally clean, well maintained, and presented a fresh, modern look for our customers," Stadlman said.
The team also noted the wide variety of programs and events MWR offers such as trips, tournaments, fitness classes, ticket sales, workshops and special events.
"Finally, they highlighted our focus on attaining 100 percent Star Service Training for all personnel ensuring we're consistently delivering extraordinary, best in class customer service to our patrons," she continued.
The accreditation team provided "insightful, constructive feedback regarding our ultimate goal of being recognized as a Five Star program," Stadlman said. "Their words were encouraging and let us know that we are on the right track and well on our way to achieving that status in the future. We'll continue to focus on the items they identified and strive to continually grow and enhance our programs to continue providing the very best service we can offer to our patrons."
She thanked the other departments on base for helping MWR provide its services as well as patrons who choose to use NSAB's MWR.
"We're all striving to take care of our NSAB family together. We know that our patrons have a choice when it comes to utilizing our services here on base or going outside the fence line, and we want to thank them and let them know we appreciate them for choosing MWR," she said.