FAIRCHILD AFB

Getting Settled

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Fairchild AFB_2019 Our Military Getting Settled

HEALTH CARE

92nd Medical Group

701 Hospital Loop 509-247-2361
www.airforcemedicine.af.mil/MTF/Fairchild
www.fb.com/92MDG

The 92nd Medical Group is an outpatient ambulatory health care clinic offering patient-centered primary care though Family Health, Flight and Operational Medicine, and Pediatric Clinics. It provides lab, radiology, pharmacy, immunology and health promotion support services. Clinical specialties available include Women’s Health and Maternal Care, Behavioral/Mental Health, Physical Therapy and Optometry, the Exceptional Family Member Program, Post-Traumatic Stress Disorder treatment, Suicide Prevention and the ADAPT Program to prevent and treat substance abuse.

Active-duty service members and their families enrolled in TRICARE Prime receive highest priority when making appointments; followed by retirees and their families enrolled in TRICARE Prime, and TRICARE for Life (age 65 and older) who are in the same priority category. TRICARE Select patients are seen on a space-available basis.

The 92nd Medical Group does not have an Emergency Department or an Urgent Care Clinic. All emergency services are handled by local civilian hospitals. The closest emergency rooms are at Providence Sacred Heart Medical Center and Deaconess Hospital; both are about 20 minutes away in Spokane. For emergencies, call 911. Emergency care does not require prior authorization or a referral. For urgent care authorization after hours, call the Nurse Advice Line at 800-874-2273, option 1.

Dental care is available to active-duty military only. Family members of active-duty personnel are encouraged to use the TRICARE Dental Program. Program information is available by visiting www.tricare.mil/CoveredServices/Dental/TDP.

TRICARE

TRICARE is the health care program for active-duty and retired service members, their families and survivors. TRICARE provides health plans, prescriptions, dental plans and other special health programs to its beneficiaries. TRICARE’s mission is to enhance the Department of Defense and the nation’s security by providing health support for the full range of military operations and sustaining the health of all those entrusted to their care.

TRICARE offers a range of health care plans. TRICARE Prime is the mandatory health care option for active-duty service members. Family members of active-duty service members, retired service members and their families may also use this option. If you use TRICARE Prime, you are assigned a primary care manager at a military or network provider who delivers most of your care. If you need care your PCM cannot provide, you are referred to a specialist. Active-duty service members and their families pay nothing out of pocket for this option; however, there is less freedom to choose your provider. On Jan. 1, 2018, TRICARE Standard and Extra were combined into a new plan, TRICARE Select. Select is a standardized fee-for-service plan available to family members of active-duty service members, retired service members and their families. After you enroll in TRICARE Select, you may schedule an appointment with any TRICARE-authorized provider. Referrals are not required, but you may need prior authorization from your regional contractor for some services. You will pay a copay or cost share based on the type of care and provider you see. Costs for Select vary, but you will pay an annual deductible as well as a percentage of covered services. Non-network providers may charge up to 15 percent more than the TRICARE allowable charge; you are responsible for these extra charges. TRICARE also offers plans for remote and overseas locations, reserve military members, young adults who are no longer covered under regular TRICARE coverage and other scenarios.

TRICARE coverage is completely portable, so it moves with you when you relocate. Follow these simple steps to ensure you have no break in coverage when you move:

  • Do not cancel your TRICARE Prime enrollment option before you move.
  • Update your personal information in DEERS immediately when you arrive at your new location.
  • Select a new primary care manager.

If you are already using TRICARE Select, moving is easy. When you arrive at your new location, update your personal information in DEERS. Then find TRICARE-authorized providers in your new area. Remember, you may have a new regional contractor and claims filing address.

TRICARE’s online tools can help you find and compare plans that you are qualified to use. Beginning in 2019, however, TRICARE will allow you to switch between plans only if you have a “qualifying life event” such as the birth of a baby or a move. For a complete description of the types of coverage programs and regions, visit www.tricare.mil. For more information about recent changes to TRICARE, visit https://tricare.mil/changes.

Accessing Care

The 92nd Medical Group is open from 7:30 a.m. to 4:30 p.m. Monday through Friday. The clinic is closed on federal holidays, Air Mobility Command family days and Wingman Days as approved by the 92nd Air Refueling Wing Commander. The clinic also closes at noon on the third Wednesday of every month for staff training.

Appointment Line Call Center: There is no sick call or acute walk-in clinic at the 92nd MDG Family Health Clinic. Only flying personnel are authorized to go to sick call in the Flight and Operational Medicine Clinic (7:30 to 8 a.m. Monday through Friday). All patients who are enrolled in TRICARE Prime may call 509-247-2361 to schedule appointments. The appointment line operates from 7:30 a.m. to 4:30 p.m. Monday through Friday during clinic operating days. The appointment line number after hours will have an option for connection to the Nurse Advice Line.

Nurse Advice Line: You can reach the nurse advice line by calling the appointment line at 509-247-2361 or directly at 800-874-2273. The NAL can provide assistance with urgent care referrals or home care advice until you are able to contact the appointment line the next business day. All urgent care visits must have prior authorization.

Same Day Services: The Physical Therapy clinic operates a Direct Access clinic for musculoskeletal issues from 8 to 11 a.m. Monday through Friday. Patients do not need a referral to access this service. The Physical Therapy clinic is on the third floor of the Medical Group.

Depending on your acute medical needs, you may be seen in the Family Health Clinic the same day. Your needs will be triaged by one of 92nd MDG’s nursing personnel and you will be offered appropriate care based upon need.

Mental Health: The Mental Health Clinic sees all active-duty members and other categories of beneficiaries on a space-available basis. Patients are encouraged to call 509-247-2731 for appointments. For additional helpful information from the Fairchild Airman & Family Readiness Center, go to www.fairchildfamilysupport.org/mental-health.

Family Advocacy: The staff at Family Advocacy offers numerous prevention classes including Water Babies, Stress and Anger Management, Couples Communication, 1-2-3 Magic, Love & Logic, and Dads: The Basics. For more information or to sign up, call 509-247-2687.

Behavioral Health Optimization: Your primary care provider may recommend you be seen by one of our BHOP professionals. These individuals work in the Family Health Clinic and can offer short-term counseling and interventions that help patients identify and remove obstacles to meeting their health-care goals. To schedule directly with the BHOP provider, call the appointment line at 509-247-2361.

MiCare (Secure Messaging – RelayHealth): The 92nd MDG now uses a secure messaging application called MiCare as the primary means of communication between patients and their PCM team for routine issues. With MiCare you can avoid lengthy and missed telephone calls. You can send a message to your provider or your child’s provider at your convenience and for the following reasons:

  • Requesting appointments.
  • Requesting medication refills.
  • Requesting referral renewals.
  • Getting lab results.
  • Simply asking your team a health-care question.

Talk to your PCM team to get enrolled with MiCare, or email 92MDSS.SGST.MICARE@us.af.mil.

TRICARE Online: TRICARE Prime patients can schedule appointments using TRICARE Online. Patients can go to www.tricare.mil to register for an account, and then start scheduling or canceling appointments 24/7. Prescription refills can be requested through TRICARE Online as well. You can also visit www.tricareonline.com/welcome.do.

Out-of-Area Care: If you are traveling out of the local area, you can seek emergency care without pre-authorization. For nonemergent care, call UnitedHealthcare Military & Veterans at 877-988-9378 for authorization.

Appointment Day: It is important that you arrive on time for your appointment; this allows the staff to take care of all of your appointment-related health-care needs. If you arrive 10 minutes past your scheduled appointment time, you may be asked to reschedule. If you have an acute medical need, you will be assessed and may be worked into the clinical day. Be sure to bring a list of the concerns you’d like addressed along with a list of any medications, supplements or herbs you are taking.

ID/Eligibility: You must bring a valid, unexpired and nonmutilated DOD identification card to all appointments. Dependents 10 years old and older must have their own ID cards.

Other Health Insurance: The 2569 Third Party Collection Program allows us to collect necessary information about additional insurance you may have. The 2569 will be verified electronically at every appointment and will be updated annually. Please remind the staff at the check-in desk if you have insurance.

Patients with Disabilities: The 92nd MDG works to meet the requirements of the Americans with Disabilities Act. If you encounter physical or communication barriers in the clinic, please ask a staff member for assistance. The clinic can provide you with assistance including wheelchairs for use in the clinic, interpreters and translators and help with reading or filling out forms, or using the computers.

General Information

Inclement Weather: In the case of inclement weather, patients should watch local TV stations, listen to local radio stations or call the Fairchild AFB Snow Hotline at 509-247-5100 for up-to-date base delay and closure information before coming to the clinics. For appointments scheduled at or after the delayed reporting time, patients report for their appointment as scheduled. However, patient care may also be delayed due to staff delayed reporting. If you cannot make it to your appointment due to inclement weather, please call 509-247-2361 to cancel your appointment. If Fairchild AFB is closed due to inclement weather, the clinic on the base will also be closed for all services; and all patient appointments for the closed base are automatically cancelled. The clinic staff will contact patients as soon as possible to reschedule cancelled appointments.

Customer Service Program: The 92nd MDG is dedicated to providing patients with quality health care in a safe, customer-friendly environment. Please fill out a patient comment card after your visit. We value your feedback and use your recommendations to improve care. If, for any reason, you are dissatisfied with your treatment, care or customer service or wish to report concerns about safety issues, please contact the clinic patient advocates. If you require assistance or have concerns about patient care and safety that cannot be resolved within the service area, ask to speak to the 92nd MDG Patient Advocate.

Safety: If you have any concerns about your safety or think there was a mistake in patient care or medication, please tell a clinic supervisor, any patient advocate or the MDG Patient Safety Manager.

Smoking Policy: The 92nd MDG is a tobacco-free facility. Smoking is permitted on Fairchild AFB only in designated smoking areas.

Family Members under 18 Years of Age: Family members under the age of 18 must be accompanied by a parent or legal guardian. Nonparental adults accompanying minors must have in their possession a medical power of attorney for the minor. Emancipated minors must carry with them their Proclamation of Emancipation to receive services. In an emergency situation the staff will attempt to contact the next of kin to obtain permission for treatment. However, these patients will be treated and/or transported as required in emergency situations.

Referral Management: Once a referral is generated by a provider at the 92nd MDG, it will be reviewed by the Referral Management Center staff to determine the best place to obtain the specialty care, which may be provided at one of the local hospitals or by civilian specialists. Stop by the referral office, on the first floor of the Fairchild Clinic, before you leave your appointment to authorize a release of information so clinic staff can send the necessary medical records to the specialty care provider, or call the Release of Information office directly at 509-247-5758.

Patients can check the status of a referral by calling 877-988-9378, at www.uhcmilitarywest.com or stopping by the Referral Management Center.

Support Services

Radiology 509-247-2617

The radiology department provides routine X-ray services. For safety reasons, only children who are patients are allowed in the exam rooms. Patients who must remove their clothing to be examined will be given a cover gown, and a chaperone will be provided if requested. Results of the test will be given by the provider who ordered the diagnostic examination, not by the radiology department staff. Copies of the digital images are stored on discs.

Laboratory 509-247-4343

The provider who requested the lab work will give the patient the results. Laboratory staff are not authorized to reveal results. Lab services are provided to active duty, retirees and their dependents.

Pharmacy

Main Pharmacy

Building 9000, Room 117 509-247-5567
Satellite Pharmacy
Building 2460 509-247-5568

The pharmacy fills prescriptions from both military and civilian providers, but prescriptions can be filled only for those items on the formulary. Special-order prescriptions are filled on a case-by-case basis. Information on the TRICARE National Mail Order Pharmacy is available.

The pharmacy also has an automated pharmacy dispensing machine located in the BX for patient convenience. The APM allows patients using a secure log-on to pick up prescription refills at their convenience. The APM is available during BX hours, including weekends and some holidays. Those interested in this service should ask the main pharmacy staff how to use the APM.

TRICARE Operations/TOPA

Beneficiary Services 509-247-5575
Referral Management 509-247-9032

For information on accessing your medical records, go to https://tinyurl.com/yak86kbg.

The “I want to …” section of www.tricare.mil is your gateway to:

  • Book appointments.
  • Enroll in or purchase a plan.
  • File or check a claim.
  • View referrals and prior authorizations.
  • Find a doctor.
  • Change your primary care manager.
  • See what’s covered.
  • Compare plans.
  • Manage prescriptions.
  • Check a military health record.
  • Obtain proof of TRICARE coverage.
  • Download a form.

Enrollment assistance and answers to common TRICARE questions can also be answered by TRICARE West Region at 877-988-9378 or www.tricare-west.com.

The TOPA office provides assistance to beneficiaries in the following areas: referral management, health benefits and dental plan information, TRICARE for Life, medical claims and debt collection, medical evaluation boards, copies of medical records, release of information requests, and patient travel.

Exceptional Family Member

Program-Medical 509-247-5574/2246

The Exceptional Family Member Program-Medical is part of a triad of services (Assignments and Family Support are the other components) that determines the availability of medical and special education services for spouses and children prior to relocation. All active-duty sponsors who have dependent family members with medical or special education needs (per DOD criteria) are enrolled in the EFMP-M program. The EFMP-M program is administered by a special needs coordinator who is a licensed clinical social worker and a family member relocation clearance coordinator who is a medical administrative member. Each sponsor who has family members enrolled in the program will receive an annual contact and a record review before relocation. All sponsors relocating OCONUS will also have their family member’s records reviewed to ensure the right level of care and services is available at the gaining location.

Dental Services

709 Hospital Loop,
Building 9008 509-247-5820/5829

The 92nd Dental Clinic provides a full range of dental services, including diagnostic exams, preventive care, restorative procedures, periodontics, prosthodontics and oral surgery. Active-duty personnel receive priority care, with limited emergency services for other authorized beneficiaries seeking dental care. Family members of active-duty personnel are encouraged to use the TRICARE Dental Program. Go to www.tricare.mil/CoveredServices/Dental/TDP for more information.

Health Promotion Center Services

Health Promotions
300 W. Castle St.
(in Fitness Center) 509-247-5590

Appointments: Sign-up for healthy lifestyle courses at https://booknow.appointment-plus.com/6brne058.

The Health Promotion Team emphasizes policy, systems and environmental changes that facilitate healthy behaviors. The health promotion office has moved away from a facility-centric emphasis and now is devoted to an “all in” approach toward driving a culture of health. This approach implies that we all must become advocates and role models for health, including discouraging tobacco use, encouraging healthy snacks and personally investing in improved physical fitness and performance. Each of these can affect the health and resiliency of the Fairchild community. The Health Promotion office can help squadrons implement policies and make environmental changes that ensure the healthy option is the best option.

If you have a particular health promotion need not addressed here, contact the Health Promotion Center at 509-247-5590.

Nutrition

The “Healthy Weight Program” is designed to help those seeking to lose or maintain their weight and enjoy an overall healthy lifestyle. This course includes general information on nutrition and behavioral issues including stress, sleep and physical fitness. It helps participants identify personal goals along with ways to make healthy behavior changes to meet those goals. The program is open to everyone including dependents and retirees. It’s a four-week class but is flexible and fluid and allows participants to enter the program at any time, as each module stands independently.

Individual nutrition consultations are available by appointment.

Healthy cooking classes: Learn how to use fresh foods to make healthy, great-tasting food. Classes are taught by a registered dietitian using seasonal items to help you save money on your grocery bill.

Smoking Cessation

Smoking cessation classes are not on the schedule, but classes can be scheduled for a flight or squadron. For those interested in quitting tobacco, a service offered through the American Lung Association communicates directly with the pharmacy department (The Lung and Tobacco Quitline 877-695-7848). Additional resources during your journey to becoming tobacco-free include: continued phone consultations with the lung-line and online or telephone consultations at https://tricare.mil/ucanquit2. Other options include scheduling an on-site session with the Behavioral Health Optimization Program or the Health Promotion Office.

Running

The running clinic’s goal is to help individuals run faster with fewer injuries, and the good news is that many running injuries can be avoided entirely. The clinic presents the components for a safe and effective running program and recommends the best type of running shoe for those participating. A running form video assessment also will be offered. The running clinic can be scheduled for a group of 10 or at the flight level, or go to https://booknow.appointment-plus.com/6brne058 for the next available class.

Pre-and Postnatal Care

Obstetrics Orientation is held weekly for new moms-to-be. Classes are taught by a New Parent Support Nurse and Registered Dietician; they include OB support and information, prenatal and post-partum administrative information, prenatal safety, nutrition and support services for new families. The nutritionist reviews food safety concerns, calories and healthy food options.

The Third Trimester class invites new parents to attend during their third trimester of pregnancy. The nurse reviews pregnancy symptoms, getting ready to have a baby, what to expect during labor and delivery, breastfeeding, newborn care, post-partum care, pediatric care, safety and new parenting skills. The Third Trimester class is held once a month.

The OB Orientation and Third Trimester classes are held in the Health Promotions classroom. Call 509-247-2687 for information and times.

Dads: The Basics is a hands-on class for expectant fathers. Learn how to change a diaper, swaddle and hold a baby, pack a diaper bag, tips on calming a crying baby, what to expect at the hospital and during the post-partum period, and newborn parenting skills. Call 509-247-3249 to sign up. This class is held quarterly at the Education Center.

Stress Management

Lower stress levels with one of our three massage chairs and a room that can be dedicated to relaxation. The relaxation room features a massage chair and a seasonal affective disorder lamp. Visit https://booknow.appointment-plus.com/6brne058 to schedule an appointment.

Body Composition

The Bod Pod, considered the practical gold standard for accurate, safe and easy body composition analysis, will provide you with an unbiased assessment of body fat, lean body mass and resting metabolic rate.

HOUSING

Housing Management Office
210 E. Bong St. 509-247-5185
www.housing.af.mil/Units/Fairchild

The Fairchild AFB Housing Management Office is ready to help you transition to your new home and community. Use its resources to become familiar with available housing options and support services. When you arrive at Fairchild Air Force Base, visit the HMO for valuable information, counseling and guidance before signing any lease or sales contract for housing.

Unaccompanied Housing
6 W. Bong St. 509-247-3275
www.housing.af.mil/Units/Fairchild

Unaccompanied housing is provided for unaccompanied airmen in the ranks of E-1 to E-3, and E-4 with less than three years of service. Each airman is provided a private sleeping room, furnishings, bed linens and supplies required for comfortable living. Permanent party unaccompanied housing consists of 10 buildings, divided by unit.

Unaccompanied airmen in the rank of E-4 with more than three years of service will move into housing in the local community.

Fairchild AFB Homes
210 E. Bong St., Building 2190 509-244-6500
www.fairchildafbhomes.com

At Fairchild Air Force Base, military family housing is privatized. In addition to your option to purchase and rent housing in the local community, you may choose to live in privatized housing by signing a tenant lease agreement with Balfour Beatty Communities, which owns the family housing and is responsible for constructing, maintaining, repairing and managing the community.

For comprehensive information about homes and amenities in the Fairchild privatized housing community, visit the Fairchild AFB Homes website.

MAIL

Post Office
100 N. Chennault Ave.,
Suite 100 509-244-6398

The full-service Post Office on base provides window service on weekdays, and the lockbox lobby is always open. To receive mail by general delivery, use the following address:

Your Name and Rank
100 N. Chennault Ave., Box 3500
Fairchild AFB, WA 99011

If you plan to reside in the dormitory, request a PSC mailbox in advance. Send your sponsor a copy of your orders and ask the sponsor to obtain a PSC box assignment from the Postal Service Center for you. For more information about postal services and post office box rentals, call the Fairchild Air Force Base post office.

PETS

Veterinary Services
402 N. Vet Road, Building 2424 509-247-2538

The Fairchild Veterinary Clinic is professionally staffed by personnel whose primary mission is providing complete veterinary care for all government-owned animals. The facility also offers many routine care services for pets of military families, among them ID microchips, well-pet exams, and allergy and heartworm testing. However, most veterinary emergencies are best served by a full-service civilian veterinary hospital; see the Military Buyer’s Guide tab to connect with local veterinarians.

All pets living on base must be registered with the clinic upon arrival. On-base housing limits the number and breed of pets that can live there.

RELIGIOUS GUIDANCE

Fairchild Chapel
300 E. Poplar Ave., Suite 113 509-247-2264
www.fairchild.af.mil/units/base-chapel

The United States Air Force Chaplain Corps is dedicated to preserving your right to worship. It provides, or finds a way to provide, for a broad spectrum of worshipers. If you are seeking spiritual support for any denomination or faith group, it will do its best to assist you.

The Fairchild Air Force Base Chapel offers counseling and seminars that include pre-marital, marital, religious, stress, grief and loss, etc. All counseling sessions are covered by privileged communication.

VEHICLE REGISTRATION

Fairchild Air Force Base does not require you to register your vehicles on base, but all privately owned vehicles there must be insured and have current license plates. Washington state traffic laws apply on base; see the Getting To & Around Spokane County chapter for more information. All vehicles entering or leaving base are subject to search.

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