North Wherry Floor Plans
Once all application documentation is received, you will be placed on a wait list using the date of departure from your prior duty station as your eligibility date. All documents must be provided within 10 days of your application submission. You will be placed on "Admin" hold, until all documentation is received.
Applicants who apply after 30 days of arrival to the new duty station are placed on a wait list using the application date as the eligibility date. All supporting documents must be provided at the time of application. If documents are not supplied at the time of application, the eligibility date will reflect the date that all documentation is received. No one can be offered a home until all supporting documentation is received.
If a home is unavailable to you at the time of arrival, you will be placed on a wait list and contacted directly when a home becomes available to you. A completed housing application accompanied by all required documents must be received in order to be placed on the wait list. Wait lists are offered in accordance with the Service Member's rank and number of qualified dependents/family size.
For more information regarding the housing waitlist or to check your waitlist status, please contact the Air Force Housing Management Office/Balfour Beatty Communities Management Office.
Wait List Priorities
1. Key & Essential Personnel and Hardship
Key & Essential military and civilian positions are required by the Installation Commander to reside on the Installation.
Hardship will be determined by the Balfour Beatty Communities Management Office. Hardship determined by a forced move by Balfour Beatty Communities will be defined by the following:
- Scheduled demolition of home due to construction
- Housing renovation
- Home is deemed uninhabitable by BBC
- Unique situations that put a family in a hardship are uniquely evaluated.
2. PCS Inbounds/Active Duty Assigned to Lackland AFB
Permanent Change of Station can be the following:
- New inbound family with orders to Lackland AFB
- Off-base member stationed at Lackland AFB wishes to move on base
3. Family Entitlement
Family Entitlement refers to current residents that require a larger home to accommodate for an increase in family size. Please note that the move will be at the resident's expense and may require a transfer fee. Examples of Family Entitlement include:
- Birth or adoption of a child (restrictions may apply)
- New marriage with additional children that reside permanently at the home
4. Rank Entitlement
Rank Entitlement refers to current residents that are entitled to another home due to a promotion. Please note that the move is at the resident's expense and may require a transfer fee. Examples of Rank Entitlement include:
- JNCO to SNCO
- CGO to FGO
- FGO to SO
Once a home is available to you, a Resident Specialist will contact the Service Member with an offer for the home assignment via the contact information provided on the application. If any contact information should change during this process, it is the responsibility of the Service Member to contact the Balfour Beatty Communities Management Office to provide contact information updates. If the resident, spouse, or unit does not respond within 5 business days of initial contact the Service Member will be removed from the wait list due to non-contact. Once a Resident Specialist makes contact with the Service Member, the Service Member will have 2 business days to respond back to the Resident Specialist. If this offer is declined or there is no response from the Service Member within the 2 business days, the offer will be considered to be declined. We will allow you to remain on the wait list until you decline two separate offers for a home.
For more information regarding the housing wait list or to check your wait list status, please contact the Balfour Beatty Communities Management Office.
At Balfour Beatty Communities, we believe communication is key. The following pages were created to inform our residents about housing information, community programs, and area resources. Click on the headings below to explore our Resident Resources pages.
Resident Rewards Program
Have you heard about the Balfour Beatty Communities Resident Rewards Program? If you, as a current resident, relocate to another Balfour Beatty Communities property at another military installation, you can save money on your next move! It's our way of saying thank you for choosing to live with us.
How the Program Works:
Each time you relocate to a Balfour Beatty Communities property, you'll receive a reward when you sign your new lease! To make the move easier, we will assist you with making an appointment and all the necessary paperwork associated with the move to your new community.
Ask your Resident Specialist for details today!
Airman Scott Floor Plan Video
Plan Your Move
We look forward to welcoming you to the community. Now, let's get you settled in!
Once a home has been assigned, you will be given an assignment letter that details your new home address and move-in date. Move-in orientations can be scheduled in advance during normal business hours. During move-in orientation, a Resident Specialist will review important community policies and guidelines such as: an explanation of the Resident Responsibility Agreement, Resident Guide, Property Condition Report, and Lead Based Paint Handbook, as well as instructions on submitting a service request. Please call our office to reserve a move-in time that is most convenient for you.
Once you arrive on base, visit the Balfour Beatty Communities Management Office to sign all required leasing paperwork. If the service member is not present, a Special Power of Attorney must be present to authorize the person signing. Please also bring a copy of your current LES statement and allow 45-60 minutes to review and sign all necessary paperwork.
Please note that we will prorate the month you move in and that all monies for that month are due at move in. Accepted forms of payment include: certified fund or credit card (i.e. cashier's check, money order, or bank draft). The allotment option can only be started on the 1st of the month and will be withdrawn on the last business day of the month.
We hope that you enjoyed your stay with Balfour Beatty Communities and while we are sad to see you go, we hope that you are taking with you fond memories of your time here at Lackland AFB. We understand that relocating can be a stressful time and we would like to make your departure process as convenient as possible.
Move Out Process
To get started with your move-out process, please notify the Community Management Office of your upcoming departure within a minimum of 30 days, unless otherwise detailed within your lease, by submitting a Notice to Vacate form. The Community Management Office will schedule your Pre-Move-Out and Final Inspections as well as inform you of other important information such as cleaning requirements. For more details regarding the Move-Out process, please review your Resident Guide found on the Policies & Forms page.
At Balfour Beatty Communities, our primary focus is the satisfaction and well-being of our Nation's military members and their families. We work hard to provide safe, quality homes and are proud of our professional and skillful on-site management and maintenance personnel. With great amenities and engaging neighborhood events, our mission is to create family-oriented communities where our residents feel completely at home.
|Q:||How will the Waiting List Process be managed?|
|A:||The Balfour Beatty Communities Management Office will maintain the referral lists by rank and bedroom size. The Management Office will refer units as they become available. Refer to the Wait List page for more information.|
|Q:||How are homes assigned?|
|A:||Assignments will be made based upon unit availability and your place on the wait list. Your placement on the wait list will depend upon your rank and your eligibility date and the date you made application. Refer to theWait List page for more information.|
|Q:||What happens if my family size increases and would like to be moved to bigger home?|
|A:||Contact the Management Office to inquire about availability and to be placed on the proper wait list.|
|Q:||Are homes available with special accommodations for EFMP's?|
|A:||Balfour Beatty Communities will meet with each family to discuss special needs and see that a plan is developed to meet their individual needs. Refer to the Support & Assistance page for more information.|
|Q:||If I am moved due to renovation/demolition, how much notice will be given prior to the move?|
|A:||All efforts will be made to provide as much notice as possible; however, you will be given a minimum of 75 days notice.|
|Q:||If I am moved due to renovation/demolition, will I have to clean my home?|
|A:||The home must be clean from a health and safety perspective and the appliances must be fully cleaned; however, the standards of cleanliness will be less than for a unit that is occupied. You will be provided those standards by the Management Office.|
|Q:||If I clear quarters before deployment, do I have priority on the wait list when I return?|
|A:||No. The date you reapplied for housing would be your new eligibility date.|
|Q:||If I currently live in housing on base, do you need any additional information from me regarding my deployment?|
|A:||Yes. Please leave a point of contact for Rear Detachment with us in case we need to contact you regarding your allotment.|
|Q:||What if I am a single parent and I am deployed? Can I appoint someone to occupy my home to take care of my children?|
|A:||Yes. We do need documentation in your file regarding this. We will need an Exception to Occupancy document filled out with point of contact information, a copy of the Special Power of Attorney as well as the paperwork showing you've given temporary guardianship of your child/children to your appointee.|
|Q:||What if I am deployed and my family wants to visit relatives for an extended period of time?|
|A:||We will need the spouse to come into our office and fill out our Point of Contact form. This lists phone numbers where the spouse can be reached, as well as who may be contacted in the area if an emergency exists. A key may be left at the Community Management Office, in a sealed envelope for emergency purposes. Your BAH allotment must stay with Balfour Beatty Communities. You will still be held responsible for cutting the grass in a fenced in yard, or designate someone to do it for you.|
|Q:||What do I do if my allotment for BAH has stopped for any reason during my deployment?|
|A:||Unless you've properly cleared your quarters, the allotment will automatically start back up the next month, however, your past due rent for the month in which we have missed your allotment would be due immediately. Your spouse may come into our office to pay this directly. Please contact our office, or have Rear Detachment contact our office, if this occurs. If this becomes a reoccurring situation, and Balfour Beatty Communities is not contacted we may conclude that your home has been abandoned and contact your unit to clear it.|
|Q:||What if I decide to move off base before/during my deployment?|
|A:||We require written documentation of your deployment status stating you are deployed for more than 90 days, as well as a 30-day written notice to vacate. The spouse will also need a Power of Attorney to clear, if the Service Member is not present.|
|Q:||What happens if my name is called on the wait list and I am deployed?|
|A:||Please make sure we have contact phone numbers for your spouse that we may call when your wait list number is up. Your spouse may sign for quarters on base, but will need a Special Power of Attorney, allowing them to start the allotment for your BAH, as well as pay the prorated rent. Please also make sure your spouse knows how to contact and set up your transportation appointment.|
|Q:||What if I receive orders to PCS or TDY for more than thirty days and want to break my lease?|
|A:||The lease contains provisions that will allow you to break your lease with thirty (30) days notice and copy of the orders.|
|Q:||What if I receive immediate orders to PCS or TDY and am not able to provide thirty (30) days notice but wish to break my lease?|
|A:||The lease allows you the flexibility to provide a shorter notice if you should receive immediate orders. Proper documentation is required in order to honor the notice reduction.|
|Q:||Do I have to sign a lease?|
|A:||Yes, all residents will be required to sign a lease in order to protect themselves as well as the partnership.|
|Q:||What if I decide to "break" my lease for other reasons, prior to the one year expiration?|
|A:||You will be required to provide a thirty days month notice and pay a lease termination fee equal to one month rent/BAH.|
|Q:||What is the length of the lease?|
|A:||The lease is for one year and then continues month-to-month.|
|Q:||What happens if a divorce occurs in a family residing in Housing?|
|A:||The first day that the service member resides away from the home, a thirty (30) day written notice must be submitted. The spouse and the family will be required to vacate the home within thirty (30) days of physical separation. Lease termination fees may apply.|
|Q:||How will I sign the lease if the military member is deployed?|
|A:||Only a military sponsor can sign a lease; therefore you may provide a special or general power of attorney permitting your spouse to sign the lease in your absence. If you are unable to do that, please contact the Community Management Office for further assistance.|
|Q:||What is the Resident Rewards program?|
|A:||Current residents who sign a lease at another Balfour Beatty Communities military base will receive a credit. Additional savings may apply. Contact your Management office for details.|
|Q:||Who provides maintenance for my home?|
|A:||Balfour Beatty Communities is responsible for maintenance services.|
|Q:||How do we make a maintenance request?|
|A:||If you require routine maintenance, you may submit your request online through the Resident Portal or by contacting our Service Request desk. Emergency maintenance issues should not be submitted online. Please notify us of your urgent need by using our Emergency maintenance phone number. For more information on service type and contact information, visit the Service Request page.|
|Q:||Will I have to mow my own lawn?|
|A:||Balfour Beatty Communities will mow all grass except for fenced in yards. Residents will only be required to mow inside their fenced back yeards.|
|Q:||Is there a Self-Help program?|
|A:||Yes. While Maintenance professionals are available for general home service and repairs, we do offer a Self-Help program where residents can obtain basic home and garden maintenance supplies at no cost to our residents. For more information, visit our Support & Assistance page.|
|Q:||If both spouses are Service Members, do they both "forfeit" BAH rent?|
|A:||Dual military will pay rent equal to the "with dependents" BAH of the higher ranking spouse.|
|Q:||What does my rent include?|
|A:||Your rent will include your electric, gas, water, sewer, and fuel oil for heat. It also includes a Personal Property Insurance policy to cover your personal belongings up to $20,000 with a $250 deductible. If your home is metered for gas and electric, refer to the Utilities section to see how this impacts your BAH.
As a resident of Balfour Beatty Communities, residents have access to our LifeWorks program which provides year-round activities and events at no additional cost. For more information on this program visit theLifeWorks page.
|Q:||If my rent is late, do I need to pay a late fee?|
|A:||Yes. The late fee for rent and all other charges that are not paid by the 5th of each month is $25.|
|Q:||How much is my rent?|
|A:||The amount of your rent is equal to the BAH at the with dependent rate for your rank. Each year the DoD obtains data from multiple sources such as current residential vacancies and rental listings in the market area. The DoD along with the Services conducts on-site evaluations at various locations to confirm and ensure reliability and accuracy of the cost data.|
|Q:||Will I have to pay utilities for my home?|
|A:||As part of a DoD initiative, new and renovated homes will be equipped with electric and gas meters. Once all homes in a neighborhood are metered, consumption and costs will be tracked for one year period (mock billing). An average consumption will be determined for each type of unit in each neighborhood and this will be established as the initial utility allowance baseline. The top 10% and bottom 10% are excluded from this calculation. For more information on this program and how you can be rewarded for conserving, visit theUtilities page.|
|Q:||How do changes in my rank affect my rent?|
|A:||The rent will increase for a promotion and decrease for a demotion. The rental amount is always the amount of the BAH. It is your responsibility to notify the Community Management Office within five (5) days of any promotions or demotions.|
|Q:||What is the eviction policy?|
|A:||Residents may be evicted for non-payment, egregious acts, or failure to follow Community policies. The Command will always be involved in all eviction proceedings.|
|Q:||Will rent be prorated if I move out other than the last day of the month?|
|A:||The month will be divided into 30 equal periods, despite the number of days in any given month. The rent will be assessed only for the days that you lived in housing.|
|Q:||Will BAH impact the WIC Program?|
|A:||No. BAH is not counted as income when calculating eligibility for this nutritional program. Contact your local State Program for information on eligibility for this program.|
|Q:||Will BAH impact the Free Lunch Program?|
|A:||Contact your local State Program for information on eligibility for this program.|
Balfour Beatty Communities is committed to providing quality services to all residents. Our maintenance technicians will schedule service according to priority: Emergency, Urgent and Routine which are defined further down on this page.
Routine service requests
- Submit online via Resident Portal or call 210-674-9369.
- Requests will be responded to within 2 business days and may be scheduled to be completed on weekdays from 8:00am to 4:00pm.
- Call the Maintenance office at 210-674-9369. Do not submit online.
- Emergency requests will be responded to within 30 minutes during normal working hours or 1 hour during non-normal working hours. Urgent requests will be responded to within 4 hours during normal and/or non-normal working hours.
Authorization to Enter Information
At lease signing, all residents are given the option of signing the "Release to Enter" form, which authorizes service requests to be performed without the resident or a designated representative being at home while the requested work is completed. By signing, residents also further agree to isolate any pets to a room in the home that will not be accessed by the maintenance personnel. If a resident chooses to refrain from signing the "Authorization to Enter" form, a time to perform the maintenance request will be scheduled by the Service Request Administrator.
Understanding Routine, Urgent, & Emergency Requests
Frank Tejeda Floor Plans
Lackland AFB Community Center
2254 Brian McElroy
Hours of Operation
The Balfour Beatty Communities Community Centers offer a multitude of enjoyable features for resident enjoyment. Features include a full kitchen, party area room, meeting room, gym, and full service office. ManyLifeWorks events are held at the Community Center. Spaces within the Community Center may be rented out for private events by residents. To request to rent a room, please contact the Community Management Office.
Fitness Center & Athletic Resources
A fitness center is located at the Main Lackland Community Center and can be accessed during regular business hours. Sand volley ball courts, tennis courts, and basketball courts can be found within both Main Lackland and Medina Annex. Two illuminated jogging trails are also available for residents.
Two community pools are available for resident enjoyment, located at the Main Lackland Community Center and Medina Annex at 915 Tejeda Drive. Both can be accessed Wednesday to Monday from 10:00am-8:00pm. Main Lackland features a resort style pool and shower. The Medina Annex pool features a full size 3-5ft pool and small waiting pool.
Playgrounds & Picnic Areas
Playgrounds and picnic areas are throughout the housing community and can be accessed from sunrise to sundown. Features vary by location.
Balfour Beatty Communities is committed to providing high quality homes in welcoming, safe communities. We invite you to explore the neighborhoods found at Lackland AFB and to learn more about the various home styles available in each area.
North Skeet Floor Plans