LACKLAND AFB

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Getting Settled

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JBSA Lackland Getting Settled

 

GETTING SETTLED

HEALTH CARE
59th Medical Wing

Central Appointments 210-916-9900

www.59mdw.af.mil

The 59th Medical Wing’s Wilford Hall Ambulatory Surgical Center on JBSA-Lackland has 19 primary care clinics and more than 100 specialty services. A new state-of-the-art facility to replace it is scheduled for completion in 2016. Wilford Hall is the Defense Department’s largest outpatient ambulatory surgery center, providing primary and specialty care and outpatient surgery. The 59th Medical Wing’s En-Route Patient Staging Facility is the Midwest regional aeromedical evacuation hub for wounded, ill and injured service members from around the world.

The 59th MDW is home to the Critical Care Air Transport Team Pilot Unit and has executive management over 118 active-duty, Guard and Reserve teams. The wing also has the Defense Department’s largest blood donor center, a War­fighter Refractive Surgery Center, and extracorporeal life support capability. ECLS offers the only global transport option that provides partial heart-lung bypass to eligible adults, infants and children stricken with severe cardiopulmonary failure.

Wilford Hall Ambulatory and Surgical Center and 59th Medical Wing

2200 Bergquist Drive
JBSA-Lackland, TX 78236 210-292-7412

Appointments 210-916-9900
WHASC Urgent Care Center 210-292-7331
Information desk 210-292-7412
Main pharmacy 210-292-8409
Clinic pharmacy 210-292-7970

JBSA-Lackland commissary pharmacy (refill pickups only) 210-292-7000
Satellite pharmacy near JBSA-Lackland BX 210-292-7000/2218

(prescription pickups only, no new prescriptions, processes all civilian prescriptions)

Hours 7:30 a.m. to 4:30 p.m. Monday through Friday

www.airforcemedicine.af.mil/mtf/wilford-hall

Wilford Hall, a crucial component of the San Antonio Military Health System, provides same-day ambulatory (outpatient) surgery, primary care and specialty outpatient services. It includes clinics for family health, immunizations, mental health, pediatrics, urgent care and women’s health.

Reid Clinic

1515 Truemper St., Bldg. 6612
JBSA-Lackland, TX 78236 210-671-9553

www.airforcemedicine.af.mil/mtf/reid-clinic

6 a.m. to 4:30 p.m. Monday through Friday; closes at noon for training first Thursday of each month

This trainee health clinic cares for more than 86,000 Basic Military Trainees, tech training students, Defense Language Institute and Inter-American Forces Academy students. Services include acute illness care, uncomplicated orthopedic care, gynecology, physicals and simple procedures, but no emergency care.

Nort Central Federal Clinic

17440 Henderson Pass
San Antonio, TX 210-483-2900
Appointments 210-916-9900
www.southtexas.va.gov/locations/NCFC.asp
7:30 a.m. to 4 p.m. Monday through Friday

The North Central Federal Clinic, a collaboration between the Department of Veterans Affairs and the Department of Defense, provides health care to approximately 12,000 veterans and TRICARE beneficiaries.

Air Force Post Graduate Dental School & Clinic

Bldg. 3352
JBSA-Lackland, TX 78236 210-292-0123
www.59mdw.af.mil/DentalServices.aspx
Sick call 7 to 8:30 a.m. and noon to 1:30 p.m. Monday through Friday

Dunn Dental Clinic

Bldg. 6418
JBSA-Lackland, TX 78236 210-671-9613
www.59mdw.af.mil/DentalServices.aspx
Sick call: 7 to 10:30 a.m. and noon to 3:30 p.m.

The 59th Dental Group’s primary mission is to ensure the best possible dental and oral health for active-duty members. In some instances patients may have dental needs that make them candidates for the group’s specialty care programs: periodontics, prosthodontics, endodontics, orthodontics, oral maxillofacial surgery, pediatric dentistry or maxillofacial prosthetics. For those identified as candidates for specialty care, their primary dental care providers will make the necessary specialty referrals.

HOUSING
Lackland Housing Management Office

2525 Fairchild St., Bldg. 1524
JBSA-Lackland AFB, TX 78236 210-671-1840
www.housing.af.mil/jbsa-lackland
7:30 a.m. to 4:30 p.m. Monday through Friday

The Air Force is the lead service for most housing needs and provides support for all service members on Lackland. When you arrive on base, you must report to the housing office for counseling and guidance before entering into any written housing lease or rental/sales contract.

Lackland Privatized Housing

Balfour Beatty Communities/Lackland Family Homes
2254 Brian McElroy
San Antonio, TX 78236 210-674-9366
www.lacklandfamilyhomes.com
8 a.m. to 5 p.m. Monday, Tuesday, Thursday and Friday, 8 a.m. to 7 p.m. Wednesday, and 10 a.m. to 4 p.m. Saturday and Sunday

At JBSA-Lackland, military family housing is privatized. Balfour Beatty Communities owns the family housing and maintains, repairs and manages the community. An on-site maintenance team is available around the clock to resolve problems. Military personnel can opt to live in privatized housing by signing a tenant lease with Balfour Beatty Communities, though they may also rent or purchase housing in the local community.

Privatized housing is comparable to housing off base but offers many amenities and support services, such as the award-winning LifeWorks program that provides residents of all ages with free fun and educational events and activities. There are no application, deposit or pet fees, and most utilities are included.

Community features include tot lots, playgrounds, a resort-style pool, tennis, volleyball and basketball courts, parks and green spaces, illuminated jogging trails, covered pavilions with barbecue grills and a community center.

Those who choose to live in Balfour Beatty housing will sign a tenant lease agreement, typically for a one-year term, that includes a military clause and a lease termination clause. You pay your monthly rent by authorizing an allotment of your BAH to be paid directly to the Community Management Office. If you move before the allotment start date, you will pay a prorated amount directly to the Community Manager. The tenant lease agreement will spell out the rent payment terms and conditions.

Balfour Beatty Communities maintains several different neighborhoods at Lackland.

Lackland Unaccompanied Housing

2525 Fairchild St., Bldg. 1524
JBSA-Lackland AFB, TX 78236 210-671-0090
www.housing.af.mil/jbsa-lackland/unaccompanied
7:30 a.m. to 4:30 p.m. Monday through Friday

Unaccompanied housing is provided for unaccompanied airmen in the ranks of E-1 to E-3 and E-4 with less than three years of service. Each service member is provided a private sleeping room, furnishings, bed linens and supplies required for comfortable living. (Room arrangements may vary depending on location.)

Unaccompanied members in the rank of E-4 with more than three years of service will move into housing in the local community or may qualify for privatized on base housing. Please check with your Air Force Base Housing Management Office or Lackland Family Homes for more details.

Permanent party unaccompanied housing consists of 2+2 corridor-style rooms. Amenities include free basic cable TV, free Wi-Fi, theater leather chairs in day rooms, and washers and dryers.

Restrictions include a no-pets policy except for goldfish in a 30-gallon tank.

Loan Locker

555 F St. W, Bldg. 693
JBSA-Randolph, TX 78150 210-652-5321
8 to 11 a.m. Tuesday through Thursday

The JBSA-Lackland loan locker has been combined with the one at JBSA-Randolph and is now located at JBSA-Randolph. The Loan Locker lends household items to incoming and departing permanent party personnel (first priority), students (second priority) and TDY, retirees and civilians (third priority) assigned to the area. Available items include high chairs, pack and plays, strollers and booster seats, pots and pans, dishes, silverware, coffee pots, baking dishes, irons, ironing boards, toasters, vacuum cleaners, tables and chairs. Bed linens are not available. Please bring a copy of your orders. There is a 30-day time limit, but extensions may be granted.

MAIL
JBSA-Lackland Post Office

2261 Hughes Ave.
JBSA-Lackland, TX 78236
210-671-0952

8:30 a.m. to 4:30 p.m. Monday through Friday, 9:30 a.m. to 12:30 p.m. Saturday

The full-service post office on base provides window service on weekdays and Saturdays.

There are two temporary mail facilities on JBSA-Lackland. Permanent party military assigned to JBSA-Lackland should send their mail to:

Your Name and Rank
PSC 3
1320 Truemper St., Unit 369401
JBSA-Lackland, TX 78236

Pick up mail at Bldg. 9122 near the intersection of Carswell and Truemper avenues (210-671-9476).

Members assigned to Security Hill or any of its associated tenants should address their mail to:

Your Name and Rank
PSC 6
2261 Hughes Ave., Unit 623201
JBSA-Lackland, TX 78236

To pick up mail, go to Bldg. 2017 at 105 Hall Blvd. (210-977-2820). All incoming mail will be held as General Delivery; newcomers are assigned temporary box numbers when they pick up their mail the first time. Anything that comes in after that date as General Delivery mail will automatically be placed in the assigned box.

If it will be more than 30 days before you arrive, ask your sponsor to take a copy of your orders to the appropriate location.

 

JBSA Lackland Pets

 

PETS

JBSA-Lackland Veterinary Services
2330 Hughes Ave.
JBSA-Lackland, TX 78236 210-671-3631

https://phc.amedd.army.mil/organization/Pages/VtfDetails.aspx?VtfID=91&loc=TX

The JBSA-Lackland Veterinary Treatment Facility is staffed by Army Veterinary Corps personnel whose primary mission is to provide complete veterinary care for government-owned animals, specifically the military working dogs in training and in service that are based at Lackland.

However, the staff offer many types of routine care for the pets of military families. Call to determine service availability or for an appointment.

All pets that live on base must be registered on arrival with the Veterinary Treatment Facility. Due to limited staff and resources, most veterinary emergencies are best served through a full-service civilian veterinary hospital.

On-base housing may limit the number and breed of pets that can live there; contact Balfour Beatty Communities at 210-674-9366 for specifics.

Air Force policy frowns on dogs of any breed, including mixed breeds, that are deemed “aggressive or potentially aggressive,” and defines such dogs as pit bulls (American Staffordshire bull terrier or English Staffordshire bull terrier), Rottweilers, Doberman pinschers, chows and wolf hybrids. Unprovoked dogs that bark, growl or snarl at approaching people, aggressively run a fence line after passersby, bite or scratch people, or escape confinement or restriction to chase people are prohibited, as are farm animals or exotic pets such as reptiles, rodents (other than hamsters or guinea pigs), ferrets, hedgehogs, skunks, rats, raccoons, squirrels, potbellied pigs, monkeys or arachnids.

Pets must be secured in yards or patios and leashed or controlled when outdoors, but cannot be left tied and unattended outdoors or allowed to run loose.

In addition, all pets’ immunizations must be current, and dogs and cats alike must wear a collar or harness with current rabies and distemper vaccination tags attached.

Pet feces must be picked up daily.

RELIGIOUS GUIDANCE

Lackland AFB Chaplain
Freedom Chapel
2200 Truemper St., Bldg. 1528 210-671-2911
9 a.m. to 4:30 p.m. Monday through Friday and 8:30 a.m. to 2:30 p.m. Sunday

Lackland Gateway Chapel

Bldg. 6300 210-671-2911

Freedom (Pyramid) Chapel

2200 Truemper St., Bldg. 1528 210-671-4208

DLIELC Student Center (Defense Language Institute English Language Center)

Global Ministry Center
2235 Andrews Ave., Bldg. 7452 210-671-2927

Airmen Memorial Chapel

Corner of Barnes and Wurtsmith Bldg. 5432 210-671-2911

Pfingston Reception Center

1800 Truemper St., Bldg. 6330 210-671-3069

Catholic Services, Religious Education (Freedom Chapel)

  • Mass: 11:30 a.m. Monday, Tuesday and Thursday, 5 p.m. Saturday, 8 a.m. Sunday (Spanish Mass) and 11 a.m. Sunday
  • Reconciliation: 4 to 4:45 p.m. Saturday or by appointment
  • Religious education: 9:30 a.m. Sunday (September to May)

Islamic Services, Religious Education (Global Ministry Center)

  • Jumm’ah and faith study: 1:30 p.m. Friday
  • Islamic religious education: 1 p.m. Sunday

Jewish Services, Religious Education (Airmen Memorial Chapel)

  • Sabbath worship and Kiddush: 4:30 p.m. Friday
  • Jewish religious education: 1:30 p.m. Sunday

Orthodox Services, Religious Education (Airmen Memorial Chapel)

  • Divine Liturgy: 9:30 a.m. Sunday
  • Religious education: 10:45 a.m. Sunday

Services, Religious Education (Freedom Chapel)

  • Contemporary Worship: 9:30 a.m. 12:30 p.m. Sunday
  • Children’s Church: 9:30 a.m. and 12:30 p.m. Sunday
  • Gospel worship: 12:30 p.m. Sunday
  • Spanish worship: 3 p.m. Sunday
  • Sunday School: 11 a.m. Sunday
  • AWANA (school year): 6 p.m. Wednesday
  • Adult Bible studies: 6 p.m. Wednesday

Wiccan Services (Pfingston Reception Center)

  • 9 a.m. Sunday

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