355TH MEDICAL GROUP
The 355th Medical Group is housed in the Medical Treatment Facility, a well-maintained, 55-year-old building and
$19 million, 45,000-square-foot addition to help better focus on wellness and patient-centered care. The Ambulatory Health Care Facility addition opened July 3, 2002. The staff includes dozens of physicians, physician extenders and several dentists who offer a wide range of medical and dental specialties.
The 355th Medical Group averages more than 8,000 outpatient visits, about 23,000 laboratory procedures and 25,000 filled prescriptions each month. The providers and technicians maintain the highest level of professional competency and participate in training affiliation agreements with several civilian institutions, which include St. Joseph’s Hospital, Tucson Medical Center and the Veterans Affairs Medical Center. There are no emergency services at the facility, so members needing urgent care are directed to one of the many off-base facilities with these capabilities.
Also, the clinic is closed in the morning every third Thursday for readiness training and reopens at 12:30 p.m.
The dental clinic has the capability to treat active-duty military members with most dental conditions except orthodontics. Active-duty military family members are encouraged to enroll in the TRICARE Dental Program since they are not eligible for scheduled appointments at the base dental clinic. Dental clinic hours are 7:30 a.m. to 4:30 p.m. Monday through Friday. To schedule an appointment during normal duty hours, call 520-228-2652/2651/2650. Screening appointments for dental urgent care can be scheduled by calling 520-228-2778.
THE APPOINTMENT SYSTEM
Central appointment personnel are available to answer the telephone 6:30 a.m. to 4:30 p.m. weekdays. If you are unable to keep your scheduled appointment, call the appointment desk at least 2 hours in advance to cancel so another patient may be scheduled. An appointment that is not canceled 2 hours in advance of the scheduled time will be considered a “no-show,” and an appropriate letter may be forwarded to the individual’s commander and first sergeants. Patients can also cancel their appointment after duty hours from 4:30 p.m. to 6 a.m. by calling the central appointment line. Appointments are scheduled according to the member’s primary care manager: Flight Medicine, Coyote, Scorpion, Eagle and Fox teams.
Active duty, TRICARE Prime and Standard 520-228-2778
6:30 a.m. to 4:30 p.m.
Cancellations (after hours) 520-228-2778, Option 2
Referral cancellations 520-228-1501
Hours (Monday through Friday)
Main 7:30 a.m. to 4:30 p.m.
Satellite Refill 8 a.m. to 5 p.m.
Satellite Refill 520-228-5007
The pharmacies are closed weekends and federal holidays. Both pharmacies are also closed in the morning every third Thursday for training but will open by 1 p.m.
TRICARE OPERATIONS & PATIENT ADMINISTRATION
TOPA consists of two elements: TRICARE and Patient Administration.
The flight consists of the medical evaluation board, referral management, patient advocacy, dependent relocation clearances, Exceptional Family Member Program-Medical, medical records, release of information, HIPAA, line of duty, patient registration, eligibility verification, admissions and dispositions, health benefits, TRICARE claims assistance and aeromedical evacuation. TOPA is in Building 400.
Health Promotion offers awareness, education and intervention programs focusing on lifestyle and behavior change. The office offers classes on nutrition (weight management, diabetes and cholesterol), tobacco cessation, stress awareness, parenting, women’s health, injury prevention and high blood pressure awareness. For more information, call 520-228-2294.
Davis-Monthan veterinary services provide health care only for animals belonging to active-duty and retired members, along with their dependents. Everyone living on base must register their dogs or cats with veterinary services within 10 duty days of their arrival. Other veterinary services include HomeAgain microchips, health certificates for travel, routine vaccinations of dogs and cats, and examinations for diseases that are transmittable between animals and humans or present possible health hazards to the community. The clinic is open 8 a.m. to noon and 1 to 4 p.m. Monday through Wednesday. Hours are subject to change based on mission requirements. Vaccinations are done by appointment only. For more information, call 520-228-3529.