Claims are filed directly with your carrier. You have 75 days from the date of delivery to notify your carrier that you are filing a claim and nine months to finalize your claim. If you do not have your carrier’s phone number, you can call TMO at 623-856-6424 to obtain it.
If you and your carrier cannot come to a mutually acceptable agreement on all or part of your claim, you can transfer your claim to the military claims office.
Generally, you can avoid problems with a move by being home to accept delivery, requiring the carrier to unpack all goods and clean up all debris, examining all goods for damage, noting exceptions, and signing the inventory only after all items have been checked and exceptions noted.
For more information, call Claims at 623-856-7371.