FORT DRUM

ID Cards/DEERS Office

Last Updated :

Ft Drum Welcome ID Cards

 

315-772-5149
Fax: 315-772-3885

Appointments: www.drum.army.mil/hr/Pages/IDCards-DEERS_level2.aspx

Building P-10720, Clark Hall, Room A1-19

Hours: 7:45 a.m. to 3:45 p.m. Monday, Tuesday, Thursday and Friday, 9 a.m. to 5 p.m. the first and third Wednesday of each month, closed weekends and federal holidays

Appointment rules and procedures for ID cards and DEERS section are as follows: A walk-in appointment, based on availability, is made in person on the same day for unserviceable, expired, confiscated or lost cards. All others (standbys) signed in are the elderly, special cases and priority customers such as medical, police and fire department employees and handicapped personnel.

Scheduled appointments are made up to two weeks in advance in 30-minute increments per customer. Thirty minutes is the average time it takes for CAC issuance. All non-CAC customers are scheduled two per 30 minutes. For example, two civilian employees need manual ID cards or two members of the same Family need Family member ID cards; they would be scheduled at the same time.

Special note: During an SRC/RSRC, appointments may or may not be scheduled depending on the size of the group and amount of prior notification.

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