FORT DRUM

Army Community Service (ACS) Programs and Services

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Ft Drum Family and Morale Welfare Army Community Service (ACS)
 
ACS Center

315-772-6557/6556

Think ACS First! 315-772-ACS1 (2271)

Building P-1780 Restore Hope Avenue

Email: usarmy.drum.imcom-fmwrc.list.mwr-acs@mail.mil
Web: http://drum.armymwr.com/us/drum/programs/army-community-service
Facebook: Search Fort Drum Army Community Service

ACS is a one-stop information and referral agency that has a wealth of resources for Soldiers, Families, retirees, Reservists and DOD civilians. The programs offered are designed to enhance quality of life, promote resilience and self-reliance, and provide stability during war and peace. ACS offers a place to find the type of support needed for the enhancement of both individuals and Families.

Information & Referral (I&R) is your first stop for the information needed to start you on your journey of discovering what ACS and Fort Drum have to offer. Army Family Team Building educates on the Army way of life while the Volunteer Corps provides an opportunity for personal fulfillment through giving back to your community. The Family Advocacy, Employment Readiness, Financial Readiness and Army Emergency Relief Programs assist with personal life issues to include Family health and well-being, employment resources and assistance, and financial well-being. Relocation Readiness assists those transitioning in and out of Fort Drum while the Exceptional Family Member Program helps ensure those with special needs Family members know of available resources. Mobilization and Deployment educates and prepares Soldiers and Families for the rigors of the deployment cycle. In addition, the ACS kitchen offers a place for individuals and Families to prepare a meal while in transition.

We invite you to visit and utilize the many services and opportunities provided to help you develop the skills and knowledge needed to face the challenges of military life. Think ACS first! 315-772-ACS1 (2271).

Army Emergency Relief (AER)

315-772-6560/6555

Building 435A MWR Drive

Email: usarmy.drum.imcom-fmwrc.list.mwr-financial-readiness@mail.mil
Web: http://drum.armymwr.com/us/drum/programs/army-community-service
Facebook: Search Fort Drum Army Emergency Relief

Apply Online: www.aerhq.org

AER is dedicated to assisting service members, retirees, survivors and their Families with emergency financial assistance. The AER program can help with emergency travel, prevention of eviction, first month’s rent and security deposit, emergency food needs, auto repair, emergency medical and dental expenses, and dependent funeral expenses. Other emergencies are considered on a case-by-case basis. The program provides interest-free loans and grants to members of the military community with valid emergency needs. AER also has scholarship opportunities for dependents.

Army Family Action Plan (AFAP)

315-772-6710/9229

Building P-1780 Restore Hope Avenue

Email: usarmy.drum.imcom-fmwrc.mbx.mwr-aftb@mail.mil
Web: http://drum.armymwr.com/us/drum/programs/army-community-service
Facebook: Search Fort Drum AFTB & AFAP

AFAP is an Army-wide program designed to give a voice to the entire military community. Targeted forums on various community topics are held throughout the year, in addition to an annual installation forum. These forums help to identify and resolve issues in the Fort Drum community. Many issues can be resolved at the local level. Issues of command or Army wide interest are sent on to higher levels. Forms may be printed from the website, and issues may be submitted throughout the year at ACS, or via email at usarmy.drum.imcom-fmwrc.mbx.mwr-aftb@mail.mil.

Army Family Team Building (AFTB)

315-772-6710/9229

Building P-1780 Restore Hope Avenue

Email: usarmy.drum.imcom-fmwrc.mbx.mwr-aftb@mail.mil
Web: http://drum.armymwr.com/us/drum/programs/army-community-service
Facebook: Search Fort Drum AFTB & AFAP

Online Training: www.myarmyonesource.com

The AFTB program aims to train Army spouses and develop skills to strengthen their self-reliance, enhance their personal readiness and promote the retention of their Soldier. AFTB participation increases a spouse’s familiarity with the Army and their ability to access resources, establish a more realistic set of expectations of Army life, enhance social networks and increases self-sufficiency. AFTB offers three levels of training. The training is as follows:

  • Military Knowledge (Level K) is a basic course to help those new to the military understand and cope with the military lifestyle.
  • Personal Growth and Resilience (Level G) is for Family members who are involved in unit or community activities and want to learn more about personal growth, leadership skills and group dynamics.
  • Leadership Development (Level L) is for those wanting to develop advanced leadership skills and enhance organizational skills in the Army and in civilian life.
Army Volunteer Corps (AVC)

315-772-2899/0470

Building P-1780 Restore Hope Avenue

Email: usarmy.drum.imcom-fmwrc.list.mwr-acs@mail.mil
Web: http://drum.armymwr.com/us/drum/programs/army-community-service
Facebook: Search Fort Drum Army Volunteer Corps

The Fort Drum AVC office unites all volunteers and organizations using volunteers and strengthens volunteerism by enhancing the career mobility of volunteers, establishing partnerships and promoting a lifelong commitment to service. This, in turn, assists in maintaining readiness, sustaining communities and enriching lives throughout the Army. The AVC coordinator serves as the point of contact for volunteers on the installation.

Employment Readiness Program (ERP)

315-772-9611/2737/7987

Building P-1780 Restore Hope Avenue

Email: usarmy.drum.imcom-fmwrc.list.mwr-acs@mail.mil
Web: http://drum.armymwr.com/us/drum/programs/army-community-service
Facebook: Search Fort Drum Employment Readiness Program

This program is designed to assist Family members, Soldiers and DOD civilians with preparing for and securing employment. Professional development classes are offered monthly in areas such as civilian and federal resume preparation, job search techniques, interviewing skills, starting your own business and networking. ERP also provides information on local businesses and contractors. Current job announcements are sent out weekly by email. A computer lab and lending resource center is also readily available. ERP has a Facebook page that is updated daily with new job openings and employment information. The Army knows employment is one of the most significant issues for military Families. Our goal is to assist Families with their job search particularly as they are impacted by such a mobile lifestyle.

Exceptional Family Member Program (EFMP)

315-772-5476/5488/0664

Building P-1780 Restore Hope Avenue Email: usarmy.drum.imcom-fmwrc.list.mwr-acs@mail.mil
Web: http://drum.armymwr.com/us/drum/programs/army-community-service
Facebook: Search Fort Drum Exceptional Family Member Program

The EFMP is a mandatory enrollment program that works with other military and civilian agencies to provide military Family members with comprehensive and coordinated medical, educational, housing and community support and personnel services to the military Family with special needs. An exceptional Family member is a Family member (child or adult) with any physical, medical, emotional, developmental or intellectual disorder that requires special treatment, therapy, education, training or counseling. Special education services are available to students in the public schools. Students can receive such services as speech, physical and occupational therapy, remedial reading and math, counseling and others services. If the service isn’t available in the child’s school district, the child is bused to the nearest district where the service is provided.

EFMP also helps Family members by developing and maintaining community support services. Respite Care may be available for short-term care that helps an EFMP Family take a break from the daily routine and stress of caring for a special needs member. Since not all Families have the same needs, Respite Care is geared toward individual Family needs by identifying eligibility and the type of Respite Care needed.

EFMP Family members can receive medical services at Guthrie Clinic. For more details on enrollment procedures, contact the EFMP staff at Fort Drum’s GAHC Clinic, 315-772-4653/4620.

Family Advocacy Program (FAP)

315-772-5914/6929

Building P-1780 Restore Hope Avenue

Email: usarmy.drum.imcom-fmwrc.list.mwr-acs@mail.mil
Web: http://drum.armymwr.com/us/drum/programs/army-community-service
Facebook: Search Fort Drum Family Advocacy Program

The Army FAP is a specialized program designed to strengthen military Families through education and activities that promote life skills and cultivate healthy relationships with a focus on prevention and identification of Family violence. FAP offers a variety of services and classes for such things as parenting education, relationship enrichment, stress management, anger management, conflict resolution, life skills, building Family workshops and much more. FAP also conducts mandatory command and troop education as well as facilitates training for personnel and volunteers who work with children.

Baby Bundles

315-772-5914

Building P-1780 Restore Hope Avenue

Web: http://drum.armymwr.com/us/drum/programs/army-community-service

All Soldiers, regardless of rank, may receive a free baby bundle upon the birth of a child. ACS will deliver your baby bundle to you at the hospital or you may pick one up at ACS if you were already discharged at the time of the visit. Items that may be included in your baby bundle are baby care items, diapers, blankets, clothing, parenting information and more.

New Parent Support Program (NPSP)

315-772-4070/1234/0748

Building P-1780 Restore Hope Avenue

Email: usarmy.drum.imcom-fmwrc.list.mwr-acs@mail.mil
Web: http://drum.armymwr.com/us/drum/programs/army-community-service

The New Parent Support Program is a team of caring, professional nurses and social workers who provide supportive and caring services to military Families with children from newborn to 3 years old. Through home visits and links with other resources, the NPSP helps identify milestones tailored to each Family’s specific needs.

Victim Advocates (VA)

315-772-5605/8934
24-hour Hotline: 315-955-4321

Building P-1780 Restore Hope Avenue

Web: http://drum.armymwr.com/us/drum/programs/army-community-service

Victim Advocates are trained professionals who provide non-clinical advocacy services and support to victims of domestic violence. Victim Advocates provide crisis intervention, safety assessment and planning, information on the Transitional Compensation program, coordination of emergency services such as transportation, housing, food, etc., assistance in obtaining protective orders, accompaniment throughout the medical, investigative and legal process, assistance in securing medical treatment for injuries, referrals to military and civilian resources, and non-judgmental support. Victims of domestic violence are encouraged to report the incident to a Victim Advocate. Victims may file a Restricted Report or an Unrestricted Report. A Restricted Report allows a victim the option of receiving medical treatment, advocacy, and counseling without triggering an official investigation or Command involvement. An Unrestricted Report allows a victim to receive medical treatment, advocacy and counseling, and an official investigation of the allegation. If you are the victim of domestic violence, do not hesitate to seek assistance from a Victim Advocate.

Financial Readiness Program (FRP)

315-772-0050/5196

Building 435A MWR Drive

Email: usarmy.drum.imcom-fmwrc.list.mwr-financial-readiness@mail.mil
Web: http://drum.armymwr.com/us/drum/programs/army-community-service
Facebook: Search Fort Drum Financial Readiness

Financial services are offered to help Soldiers and Families develop and maintain a realistic spending plan, reduce debts, improve credit, plan for the future, and resolve consumer complaints. Regular classes are offered in budget preparation, savings and investment, credit and debt management, student loan management and first-term Soldier Financial Training. Training is also conducted on the Thrift Savings Plan, Home Buying, Car Buying and deployment entitlements. Classes are offered for units and FRGs in all areas of financial planning. Individual counseling and coaching is also available for Families and Soldiers by request through an appointment-based system.

Information and Referral (I&R)

315-772-6799

Building P-4330 Conway Road

Email: usarmy.drum.imcom-fmwrc.list.mwr-acs@mail.mil
Web: http://drum.armymwr.com/us/drum/programs/army-community-service
Facebook: Search Fort Drum Army Community Service

Information and Referral is your source for an array of on- and off-post information designed to assist Soldiers, Families, DOD civilians, retirees and Reservists in meeting their basic needs and improving their quality of life. I&R serves as the central distribution point for ACS information, fliers, brochures, and upcoming events and activities. Individual and Family assessments are conducted to ensure appropriate assistance or referrals are provided. In addition, I&R maintains an extensive resource file of local public, private and voluntary agencies and organizations to assist individuals and Families with getting the support they need.

Military and Family Life Consultant (MFLC) Program

315-212-6919

Funded under the Office of the Deputy Under Secretary of Defense for Military Community and Family Policy, MFLCs offer a key, non-clinical, short-term counseling service, as well as briefings, to Soldiers and Families. They help resolve challenges associated with the military lifestyle, including deployment-related issues. MFLCs possess at least a master’s level degree in a mental health field and must be licensed clinicians. MFLC’s are available by appointment 8 a.m. to 8 p.m. Monday through Friday or by walking into ACS 8 a.m. to 4:30 p.m. Monday through Friday. A MFLC is also embedded within each brigade and in the three largest school districts: Watertown, Carthage, and Indian River.

Mobilization and Deployment Program (MOB/DEP)

315-772-2848/0509

Building P-1780 Restore Hope Avenue

Email: usarmy.drum.imcom-fmwrc.list.mwr-acs@mail.mil
Web: http://drum.armymwr.com/us/drum/programs/army-community-service
Facebook: Search Fort Drum Mobilization & Deployment

The Army recognizes the importance of Soldier and Family readiness to both unit preparedness for the mission and Family preparedness for the military lifestyle. The Mobilization and Deployment Readiness Program provides the resources for Army Families to equip themselves for Army living. This program is designed to guide and educate Soldiers and Families on how to manage the complex processes of deployment and reunion. We envision an adaptable Army community in which Soldiers and their Families understand and are ready for deployment, supported through its course, and prepared for homecoming and reunion.

Training and support opportunities include deployment and reunion briefings, FRG Leader Training, Informal Funds Training, Key Contact Training, Care Team Training and Resilience Training.

Outreach Services

315-772-5374

Building P-1780 Restore Hope Avenue

Email: usarmy.drum.imcom-fmwrc.list.mwr-acs@mail.mil

Outreach Services is dedicated to reaching out to Fort Drum Families on post and throughout the surrounding communities, enhancing communication between neighbors, and imparting a sense of home for Soldiers and Families in their new community. The program works to maintain a warm and receptive environment by establishing a social network, bridging the Fort Drum and local communities, and encouraging community pride.

Relocation Readiness Program (RRP)

315-772-6566/6553/6902/3241

Building P-1780 Restore Hope Avenue

Email: usarmy.drum.imcom-fmwrc.list.

mwr-acs-relocation@mail.mil
Web: http://drum.armymwr.com/us/drum/programs/army-community-service

ACS provides welcome packets and community information to assist in making each move as smooth as possible. RRP provides individual guidance and support to Soldiers, Families and DOD civilians arriving to or leaving Fort Drum. Obtain information about Fort Drum at www.militaryonesource.com.

Newcomers Get Together — Learn about all that Fort Drum has to offer. Held the first Monday of each month (if the first Monday is a federal holiday, it will be held the second Monday).
Drum Welcome Tour — This tour leaves ACS at 9:30 a.m. and lasts until 2:30 p.m. on most Tuesdays. The tour covers Fort Drum and the local city of Watertown and is a great way to get to know other new people. Reservations are required; children are welcome.
Lending Closet — Borrow basic household items and child safety items for up to 30 days while your household goods are in transit.
Hearts Apart Group — Monthly support and fun-filled activity program for Families separated from their loved one due to deployment, unaccompanied tour or extended TDY.
International Spouse Group — Celebrates and supports our Drum International Families.
English for Speakers of Other Languages — Beginner, intermediate and advanced classes are held every Tuesday and Thursday at ACS.

Citizenship and Immigration Liaison Assistance — Liaison assistance is available for cases involving permanent residence and US Citizenship for spouses and children of active-duty service members, DOD civilians and retirees.

Total Army Sponsorship Program — It is best to request a sponsor when making a PCS move. This program provides the foundation for units to welcome and help prepare Soldiers and Family members for their new duty station in advance of their actual arrival. The sponsor is the key to helping the new Soldier and Family get settled as quickly as possible so they can concentrate on their new duties. To receive a sponsor, contact the Personnel Services Branch at 315-772-1351 or mail DA Form 5434 to: Directorate of HR, Attn: PSB, Fort Drum, NY 13602; or scan and email DA Form 5434 to usarmy.drum.imcom-atlantic.mbx.dhr.hq.mpd@mail.mil.

MOVE SHARP UNDER DHR’S SECTION

Soldier and Family Assistance Center (SFAC)

315-772-7781/0805

Building 11042, Mt. Belvedere Blvd.

Web: http://drum.armymwr.com/us/drum/programs/army-community-service
Facebook: Search Fort Drum Soldier and Family Assistance Center

The Soldier and Family Assistance Center provides comprehensive services for Soldiers assigned or attached to the Warrior Transition Battalion and Soldiers in the Integrated Disability Evaluation System (IDES) Services support a variety of needs and situations that may arise during the transition back to a unit or civilian life. The SFAC team prides itself on providing high quality support to Soldiers in transition.

Service provided by the team include:

  • Financial support and counseling.
  • DEERS and ID card assistance.
  • Social Services coordination.
  • Information and Referral services.
  • Child, Youth and School Services liaison services.
  • Soldier for Life-Transition Assistance Program (SFL-TAP) services.
  • Education Counseling.
  • Assistance from the United States Department of Labor.
  • Assistance from the Veterans Administration.
Survivor Outreach Services (SOS)

315-772-6357

Building 11042, Mt. Belvedere Blvd.

Email: usarmy.drum.imcom-fmwrc.list.mwr-acs@mail.mil
Web: http://drum.armymwr.com/us/drum/programs/army-community-service
Facebook: Search Fort Drum Survivor Outreach Services

The Army is committed to providing sustained support to surviving Family members to ease their loss and help them through a very difficult time. Fort Drum SOS provides care for survivor Families beyond what casualty officers and Unit Care Teams can offer.

The program facilitates support groups; maintains personal contact with survivor Families; offers on-site professional financial counseling; acts as liaison between the survivor Family and their Soldier’s unit; and partners with military and other agencies and organizations to provide resources and programs such as grief camps for children, adult retreats and other special events, and bereavement materials. SOS also helps to train FRGs, Care Teams, casualty assistance officers and Army leadership about SOS and bereavement issues.

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