FORT BRAGG

WOMACK ARMY MEDICAL CENTER

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Ft Bragg Tax Center - Women's Center Womack Army Center

 

Welcome to Womack Army Medical Center. We are here to serve the medical needs of active-duty service members and their Families, as well as our retirees and their Families. We want this to be an easy process and put together this resource guide to assist you in accessing your healthcare.

ACCESSING CARE

STEP 1: Update DEERS

It is important to update your information in the Defense Enrollment Eligibility Reporting System (DEERS) with your current address and other information to ensure you continue receiving your medical benefits. You can do this by calling 1-800-538-9552 or by visiting the post ID Card Facility, which is located in the Soldier Support Center, off Normandy Drive, 910-396-9339.

STEP 2: Enroll in TRICARE Prime

Eligible beneficiaries may call 1-877-TRICARE to request an enrollment packet.

STEP 3: Clinic Enrollment

Active-duty service members are assigned to primary care clinics based on their units. Family members can be assigned to an on-post clinic or off-post medical home after they are enrolled in TRICARE Prime. Our primary care clinics are your entry point into the healthcare system. You are strongly encouraged to visit your primary care clinic for clinic orientation and in-processing.

TRICARE Options

TRICARE Prime is the only option active-duty Family members and retirees who are not Medicare eligible need to enroll in. Active-duty Family members do not have an enrollment fee and are automatically enrolled after filling out the enrollment form. Retirees pay $282.60 per year for themselves or $565.20 for the entire family to receive healthcare. These rates are subject to change each fiscal year.

TRICARE extra saves money, but it limits your choice of providers. You may only use authorized civilian providers. There is no enrollment process for TRICARE Standard or TRICARE extra.

TRICARE Standard offers the most choice of providers at the highest cost. Family Members and retirees pay current deductibles and cost shares.

MEDICAL RECORDS

Areas of Responsibility: Womack Outpatient Medical Records maintains the outpatient medical records for all beneficiaries who receive their care at any Womack specialty clinic. If you receive your care at any of our outpatient clinics, your outpatient medical records are maintained at those locations.

Requesting copies of records: Outpatient medical records are retired three years after a patient’s last recorded clinic visit. Patients must show their identification card when requesting copies of their records. The Privacy Act and HIPAA prohibits parents from picking up the medical records of children who are over the age of 18 without written permission and an identification card.

Request for records transfer: Records may not be hand-carried according to current laws and Department of Defense policy. If you require a records transfer, contact your servicing medical records room for instructions on how to transfer your records to the new location.

TRICARE APPOINTMENTS ONLINE

All primary care appointments available over the phone are also available online. Just visit www.tricareonline.com and register. Once you’re logged in, click on “Appointments,” then select a “Visit Reason,” followed by “View Available Appointments.” You can view all available appointments for your primary care manager and select one that meets your needs. You can schedule appointments at your convenience, without worrying about being put on hold.

NURSE ADVICE LINE

The Nurse Advice Line is available to all TRICARE eligible patients 24 hours a day, seven days a week by calling 1-800-TRICARE (1-800-874-2273), option 1.

This service is at no cost to patients and helps you make informed decisions about self-care at home or when to see a healthcare provider.

SCHEDULING/CANCELLING APPOINTMENTS

To make a primary care appointment, patients should call the central appointment line at 907-APPT (2778), call their assigned clinic, or visit www.tricareonline.com. See clinic information on the following pages for clinic phone numbers.

The central appointment line is open weekdays, from 7 a.m. to 5 p.m.

To book a specialty appointment, you must first receive a referral from your primary care provider, then call the TRICARE appointment line at 1-877-TRICARE to book your appointment.

If you cannot make your scheduled appointment for any reason, please remember to call 907-CNCL (2625) to cancel your appointment. If you’ve forgotten your appointment information, you can also call this line to hear upcoming appointments up to 45 days in advance.

ACCESSING CARE AFTER HOURS

The Womack Army Medical Center Emergency Department is for emergencies. An emergency is a medical, maternity or psychiatric problems that threatens life, limb or eyesight; or an injury/illness that causes severe pain or suffering. Examples may include: heart attacks, automobile injuries, poisoning, burns, injuries caused by violence, animal bites, broken bones, chest pains/shortness of breath and severe depression.

In an emergency, call 911 or go to the nearest hospital emergency room immediately.

Patients that come into the Emergency Department with non-urgent and non-emergent cases will be seen by a medical care provider after all urgent care cases have been seen. These patients might have a waiting time ranging anywhere from 45 minutes to many hours depending on the type of cases that are being treated.

If you’re not sure if your condition qualifies as a medical emergency, take advantage of the 24-hour Nurse Advice Line at 1-800-TRICARE (1-800-874-2273), option 1, with your urgent healthcare questions.

ARMY MEDICINE SECURE MESSAGING SERVICE

Secure messaging, also sometimes referred to as Relay Health, is a web-based service that gives providers and patients the ability to communicate securely online. The interactive website allows you to initiate a consultation, receive preventive care reminders, send a note to the provider’s office, request prescription renewals and refills, request lab or test results, and request appointments. Unlike a phone conversation, it also provides an audit trail so patients and providers can view the entire message history.

You can sign-up for secure messaging at your primary care clinic during your next visit. It only takes a few minutes and it can potentially save you hours of time in the future.

ADVERSE WEATHER PLAN

It is advisable to monitor Womack’s website at www.wamc.amedd.army.mil or the Womack Army Medical Center Facebook page for closings and delays. You can call 910-907-WEAT (9328). During inclement weather, the Emergency Department and Labor and Delivery will remain open. Patients with appointments impacted by a closure or delay will be rescheduled by their clinic, if necessary.

PRIMARY CARE CLINICS

ROBINSON HEALTH CLINIC

Robinson Health Clinic serves Soldiers and their Family members from the 82nd Airborne Division, the 44th Medical Brigade and the 82nd Sustainment Brigade, as well as TRICARE Prime retirees and their Family members.

Location: Robinson Health Clinic is located in Bldg. C-1722 at the intersection of Gruber Road and Longstreet.

Hours:
Monday – Thursday 0700-2100
Friday 0730-1630
Active Duty Sick Call 0645-0700
Phone 910-907-8282

CLARK HEALTH CLINIC

Clark Health Clinic serves Soldiers and their Family members from the 50th Signal Battalion, 20th Engineer Brigade, 3/4 Air Defense Artillery, and the U.S. Army Special Operations Command, as well as TRICARE Prime retirees and their Family members.

Location: Clark Health Clinic is located in Bldg. 5-4257 on Bastogne Street.
Hours:
Monday – Thursday 0800-2100
Friday 0800-1700
Active Duty Sick Call 0630-0700
Phone 910-907-CLRK (2575)

JOEL HEALTH AND DENTAL CLINIC

Joel Health Clinic serves Soldiers and their Family Members from 1st Sustainment Command (Theater), 507th CSG and the U.S. Army Parachute Team, as well as TRICARE Prime retirees and their Family members.

Location: Joel Health Clinic is located in Bldg. M-4861 on Logistics Avenue.

Hours:

Monday – Thursday 0800-2100
Friday 0800-1700
Active Duty Sick Call 0645-0715
Phone 910-907-JOEL (5635)

BYARS MEDICAL CLINIC

Troop and Family Medical Clinic serves Airmen, Soldiers and Family Members from FORSCOM, USARC, the Air Force, as well as enrolled TRICARE Prime retirees and their Family members.

Location: Troop and Family Medical Clinic is located in Bldg. 2-1959 on Woodruff Street.
Hours:
Monday – Thursday 0700-2100
Friday and training holidays 0730-1630
Active Duty Sick Call
Air Force 0715
Army 0730 to 2000
Phone 910-907-POPE (7673)

Womack Family Medicine Residency Clinic

Soldiers assigned to WAMC Family Medicine Clinic include WAMC, DENTAC, MPs, MI, finance, Garrison and more, as well as Retirees enrolled in TRICARE Prime and their Family members.

Location: The Family Medicine Residency Clinic is located on the first floor of Womack Army Medical Center at the All American Freeway entrance.
Hours:
Monday – Thursday 0700-1800
Friday and training holidays 0730-1630
Active Duty Sick Call 0630-0700
Phone
Main Clinic Line 910-907-8500
Medical Records 910-907-8380

HOPE MILLS MEDICAL HOME

A community based clinic capable and staffed to provide a full range of family medicine within the medical home model. This clinic is impaneled to see a maximum of 8,000 patients consisting of active-duty Family members.

Location: Hope Mills Medical Home is located in the Millstone Town Center in Hope Mills, N.C., on Camden Road, one mile west of Highway 59.

Hours:
Monday – Friday 0800-1700
Weekends and federal holidays Closed
Phone 910-908-HOPE (4673)

FAYETTEVILLE MEDICAL HOME

A community based clinic capable and staffed to provide a full range of family medicine within the medical home model. This clinic is staffed to see a maximum of 8,000 active-duty Family members.

Location: Fayetteville Medical Home is located in the Woodland Office Building on the second floor off Highway 401(Raeford Road) in Fayetteville, N.C.

Hours:
Monday – Friday 0800-1700
Weekends and federal holidays Closed
Phone 910-908-WOOD (9663)

LINDEN OAKS MEDICAL HOME

A community based clinic capable and staffed to provide a full range of family medicine within the medical home model. This clinic is staffed to see a maximum of 8,000 active-duty Family members.

Location: Linden Oaks Medical Home is located at 55 Centennial Parkway in Cameron, N.C., across from the Linden Oaks housing area off of Highway 87.
Hours:
Monday – Friday 0800-1700
Weekends and federal holidays Closed
Phone 910-908-6257

FORT BRAGG FISHER HOUSE

“We make a living by what we earn, but we make a life by what we give.” Those words have been attributed to Sir Winston Churchill, but they also sum up the life of the late Zachary Fisher and his wife, Elizabeth, who established the Zachary and Elizabeth Fisher House Program.

We presently have Soldiers serving all over the world, including many from Fort Bragg. In the event that an injured Soldier requires long-term care, it is the policy of the Army to get the Soldier as close to their home base as possible for specialized medical care. However, the nearest military treatment facility could still be many miles away from the Soldier’s Family.

Fisher House Foundation donates “comfort homes” as a “home away from home” to enable Family members to be close to a loved one during their hospitalization for an unexpected illness, disease, or injury. Fort Bragg Fisher House is a non-profit organization and does not receive any government financing. It is funded solely by corporate and private donations.

At Fort Bragg, Families of persons undergoing medical treatment at Womack Army Medical Center can stay at the house for a cost of $10 per night. This fee may be waived.

For more information about the Fisher House, call 910-849-3466.

TRAINING HOLIDAYS

WAMC’s Emergency Department is open 24-hours a day, seven days a week. However, the primary care and specialty clinics are closed on Federal holidays. They also have limited hours on training holidays.

Please contact the public Affairs Office at 910-907-7247 for other training holidays and future holidays.

Womack Army Medical Center

Frequently Called Numbers
Information Desk 910-907-WAMC (9262)/6000
Emergency Department 910-907-7000
TRICARE Service Center 877-TRICARE(874-2273)
Health Benefits Advisors 910-907-6778/643-1665/432-3662
Pharmacy Refill 910-907-7676
Pharmacy toll-free 888-316-8639
Admissions 910-907-7078
Fort Bragg Blood Donor Center 910-396-9925/4287
Exceptional Family Member Program 910-907-EFMP (3367)
Active Duty Family Member Dental Plan (MetLife) 855-638-8371
Retiree Dental Plan (Delta Dental) 888-838-8737, option 2

AMERICAN RED CROSS

The American Red Cross Fort Bragg, N.C., provides volunteer and material support to wounded, ill or injured service members, veterans and their Family members who are receiving inpatient or outpatient care at WAMC.

Support for the recovery and rehabilitation of service members as they prepare to return to duty or transition into civilian life, is a key initiative of the hospital program. In collaboration with military command, the Red Cross identifies sustainable programs to support military members, veterans and military Family members.

Programs offered by the WAMC ARC Office include:

  • Hospitality/Patient Services
  • Medical Evacuation Support
  • Specific patient needs (i.e. personal hygiene items, clothing, reading materials, movies, etc.)
  • Specific facility needs
  • Information and Referral
  • Volunteer services

For more information on any of the MHOP programs, please contact the WAMC ARC Office at 910-907-7124.

FORT BRAGG BLOOD DONOR CENTER

The Fort Bragg Blood Donor Center has a mission to provide blood and blood components for our troops overseas, as well as maintain a level of blood and blood components for designated troops located at Fort Bragg. In conjunction with supporting our troops on the battlefield, the Blood Donor Center must maintain a required level of blood and blood components for the treatment of patients at Womack Army Medical Center to include O negative red blood cells for our Womack babies.

In addition to whole blood collections, the Blood Donor Center has an active Platelet Pheresis Program. The primary function of platelets in the body is to control bleeding. Transfused platelets are vital to many cancer patients, particularly those undergoing chemotherapy.

This program is in constant need of new donors! With only five percent of eligible blood donors providing the gift of life on a regular basis the need to maintain or increase donor collections is continuous.

You can make a difference! The Army is charged with the responsibility of providing from its own resources, the blood requirements for all Soldiers and patients receiving care on the battlefield or in its military treatment facilities.

If you or your organization would like to help contribute to this program personally or by scheduling a blood drive, please call the Fort Bragg Blood Donor at 910-396-9925/4871.

TRICAREONLINE.COM (TOL)

TRICAREOnLine.com (TOL) links you and your family to healthcare services, resources, and information through a secure internet environment.

Registration on TRICAREOnline.com is easy.

  1. Go to www.TRICAREOnline.com
  2. .
  3. Read the Online Privacy and Security Policy and click “I AGREE.”
  4. Click “Site Registration.”
  5. Click “Patient Registration Only (Beneficiary).”
  6. Read the disclaimer and click “I AGREE.”
  7. Follow the directions on the screen to complete your registration.

TRICAREOnline.com provides a wealth of information and functionality, including the ability to:

• Schedule appointments at any time.

• View directions, maps, contact information, and clinic hours.

• View TRICARE Programs such as dental and pharmacy services.

• Create your own personal health journal.

IMPORTANT TRICARE NUMBERS

TRICARE Information Service (Beneficiary & Program Information) 888-363-2273

www.tricare.osd.mil
DMDC Support Office (DEERS eligibility) 800-538-9552
TRICARE Mail Order Program (Pharmacy) 866-363-8667
TRICARE Retail
Pharmacy Program 866-363-8779
MHS Helpdesk (Technical problems) 800-600-9332/210-767-5250
FAMILY MEMBER BEHAVIORAL HEALTH (FMBH)

Location: Womack Health and Support Center, Beside WAMC
Phone 910-907-7869

Services Provided: FMBH will provide services related to managing spouse/partner/child abuse/neglect cases; behavioral health care to children and adolescents; marital/family issues. Clinical providers will apply an array of skills, such as clinical assessment/intervention, treatment, case management, advocacy, consulting, and referral services.

BENEFICIARY COUNSELING AND ASSISTANCE COORDINATORS

Phone 910-907-6778/643-1665/432-3662

Educate beneficiaries and helps them with TRICARE-related eligibility, enrollment, referral authorizations, and claims processing questions. Debt Collection Assistance Coordinator assists with confirmed debt collection due to unpaid TRICARE claims.

PATIENT REPRESENTATIVE

A Patient Representative is available at the hospital and at all of the outlying primary care clinics. The Patient Representative at Womack is located near the Information Desk on the ground floor, at the Reilly Road entrance and can be reached by calling 910-570-3345. If you need assistance at your primary care clinic, please see the Patient Representative at that clinic.

Clark Health Clinic 910-907-9629
Joel Health Clinic 910-907-9105
Robinson Health Clinic 910-907-9504
Byars Medical Clinic 910-570-3095
Obstetrics & Gynecology 910-907-8176
Emergency Department 910-907-7466
Family Medicine 910-907-6843

INPATIENT PATIENT REPRESENTATIVE

Maternal Child Health 910-643-2421
Medical/Surgical 910-907-7723

WOMACK ARMY MEDICAL CENTER TELEPHONE DIRECTORY

Womack’s Information Desk 910-907-6000/6292
Active Duty Family Dental Plan 866-984-2337
Admissions 910-907-7078
Advice Nurse 910-907–6877 or
800-TRICARE, option 1 (800-874-2273)
Allergy/Immunization Clinic 910-907-6662/7182
Appointment Line 910-907-APPT (2778)
Army Substance Abuse Program (ASAP)
Bragg West 910-908-6009
Bragg East 910-908-5957
82nd 910-908-5786
Audiology 910-907-6473
Behavioral Health 910-907-8679/6825
Beneficiary Counseling & Assistance Coordinators 910-907-6778/6926
Blood Donor Center 910-396-9925
Breast Clinic 910-907-8383
Cardiology 910-907 -9906
Care Authorizations (for active duty) 877-TRICARE
Chaplain 910-907-PRAY (7729)
DEERS Eligibility 800-538-9552
Emergency Department 910-907-7000
ENT/Audiology 910-907-6751
Exceptional Family Member Program 907-EFMP (3367)
Educational DevelopmentalIntervention Services (EDIS) Program 910-907-EDIS (3347)
Family Member Behavioral Health 910-907-7869
Fisher House 910-849-3466
Gastroenterology 910-907-7808
Hematology/Oncology 910-907-7511
Human Resources 910-907-6107
Information Desk 910-907-6000/9262
Inspector General 910-570-3406
Intensive Care Unit (ICU) 910-907–6430/6431
Internal Medicine 910-907-8583/7462
Labor and Delivery 910-907-7563/7562
Military Personnel 910-907-7963
MRI 910-907-7966
Neonatal Intensive Care Unit 910-907-7626
Neurology 910-907-6412
Occupational Health 910-396-2881
OB/GYN Advice Nurse 910-907-6249 option 2
OB/GYN Appointment line 910-907-8333
OB/GYN Clinic information 910-907-6249
Outpatient Pharmacy Refill Call-in 910-907-7676 or 888-316-8639
Ophthalmology 910-907-6423/6001
Orthopedics 910-907-6785
Outpatient Records 910-907-7179/7953
Pain Clinic 910-907-7209
Patient Administration Division (PAD) 910-907-7078/6864
Patient Representative 910-570-3345
Pediatrics/EFMP 910-907-7337
Pediatrics Ward 3 North 910-907-7114
Physical Exam Section 910-907-7639
Physical Therapy 910-907-6948
Podiatry 910-907-7763
Pregnant Soldier Wellness Program 910-907-9355/1049 option 2
Preventive Medicine 910-907-9355
Public Affairs/Marketing Office 910-907-7247
Public Health Nursing 910-907-9355
Radiology Services 910-907-7160/7966/8266
Red Cross 910-907-7124
Refractive Eye Surgery 910-907-6033/7620
Safety Office 910-07-SAFE (7233)
Sexual Harassment Assault Response Prevention (SHARP) 910-907-8993 or 907-9580
Social Work Services (Family Member Behavioral Health) 910-907-7869
Strep Throat Hotline 910-907-8737
TRICARE Service Center 877-TRICARE (874-2273)
TRICARE Mail Order Pharmacy Program 866-363-1303
TRICARE Retail PharmacyProgram 866-363-1303
Tumor Registrar 910-907-8875
Urology 910-907-8393
(Army) Wellness Center 910-643-2101

 

PHARMACY

 http://www.wamc.amedd.army.mil/patients/deptservices/pharmacy

MAIN PHARMACY

Location: Bldg. 4-2817, WAMC, Reilly Road
Phone 907-427 option 4, then option 1
Hours:
Monday – Friday 0800-1800
Training Holidays 0800-1600
Saturday, Sunday & Federal Holidays Closed

NORTH POST PXSATELLITE PHARMACY

Location: 5050 Butner Road, North Post PX (inside mall area)
Phone 907-7427, option 4, then option 8
Hours:
Monday – Friday 0830-1700
Saturday, Sunday, Training & Federal Holidays Closed

WAMC PHARMACY ANNEX

Location: 2655 Reilly Road
Phone 910-907-7427, option 4, thenoption 2
Hours:
Monday – Friday 0900-1900
Saturday 0830-1600
Training Holidays 0800-1600
Sunday & Federal Holidays Closed

CLINIC PHARMACIES

CLARK HEALTH CLINIC PHARMACY

Location: 4527 Bastogne Drive
Phone 907-7427 option 4, then option 4
Hours:
Monday – Friday 0800-1700
Saturday – Sunday Closed
Training Holidays Call for hours
Federal Holidays Closed

JOEL HEALTH CLINIC PHARMACY

Location: Bldg. M-4861, Logistics Avenue
Phone 907-7427 option 4, then option 5
Hours:
Monday – Friday 0800-1700
Training Holidays Call for hours
Saturday, Sunday & Federal Holidays Closed

ROBINSON HEALTH CLINIC PHARMACY

Location: 1722 Gruber Road
Phone 907-7427 option 4, then option 3
Hours:
Monday – Friday 0800-1700
Training Holidays Call for hours
Saturday, Sunday & Federal Holidays Closed

BYARS MEDICAL CLINIC PHARMACY

Location: 2864 Woodruff Street, Bldg. 2-1959
Phone 907-7427, option 4 then option 6
Hours:
Monday – Friday 0730-1630
Training Holidays: Call for hours
Saturday, Sunday & Federal Holidays Closed

HOPE MILLS MEDICAL HOME PHARMACY**

Location: 3351 South Peak Drive, Hope Mills, NC 28348
Phone 907-7427, option 4 then option 7,option 2
Hours:
Monday – Friday 0800-1215 & 1315-1700
Training Holidays Call for hours
Saturday, Sunday & Federal Holidays Closed**

FAYETTEVILLE MEDICAL HOME PHARMACY**

Location: 2350 Bentridge Lane, Fayetteville, NC 28314
Phone 907-7427, option 4 then option 7, option 1
Hours:
Monday – Friday 0800-1215 & 1315-1700
Training Holidays Call for hours
Saturday, Sunday & Federal Holidays Closed

LINDEN OAKS MEDICAL HOME PHARMACY

Location: 55 Centennial Parkway, Cameron, NC
Phone 910-907-7427, option 4, option 7, option 3
Hours:
Monday – Friday 0730-1215 & 1315-1630

**Prescription pick-up at Fayetteville, Hope Mills and Linden Oaks Medical Homes is authorized only for patients enrolled at those locations**

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