If you and your family are moving to Hawaii, work with your health care provider, whether it’s TRICARE (service members and their families) or another provider (Department of the Army civilians and their families), before you arrive to ensure a seamless transition in care.
For TRICARE self-service options, visit www.tricare.mil or call 877-988-9378 for the TRICARE West Region.
Before you move, contact the TRICARE region office you’re leaving from to see if you need to switch to a new region. Hawaii is part of the West region; the regional TRICARE provider is UnitedHealthcare.
You must update DEERS (the Defense Enrollment Eligibility Reporting System) with your new address so you do not have any disruptions in service and your enrollment moves with you.
Contact information and more TRICARE moving tips are available online at www.tricare.mil. If you have any questions about DEERS, call 800-538-9552.
As an active-duty service member arriving in Hawaii, your personnel office will ensure that you in-process through your service’s medical Military Treatment Facility. TRICARE actions (enrollment and PCM transfers) are completed by calling the TRICARE West Region at 877-988-9378 or via www.dmdc.osd.mil/milconnect. Each primary care clinic offers orientation sessions for newcomers. Spouses are encouraged to attend the orientation with active-duty service members. You will be assigned a primary care manager at your respective service clinic that will manage your health care. Eligible nonactive-duty beneficiaries may now enroll into TRICARE Prime at any Hawaii Military Treatment Facility that has capacity.
U.S. Army Health Clinic-Schofield Barracks provides a wide variety of services and quality health care to the majority of the 36,000 soldiers and their families assigned to the 25th Infantry Division, 8th Theater Sustainment Command and other commands, as well as some military retirees. Schofield’s health clinic provides more than 50 percent of all Army primary health care in Hawaii. USAHC-SB is also responsible for deployment-cycle medicine for most soldiers on Oahu and runs the largest Soldier Readiness Processing site in the Pacific.
The Warrior Ohana Medical Home is a full-service family medicine and primary care clinic in Kapolei. It is a community-based medical home composed of Army-run primary care clinics off post in communities where Army families live. This concept of patient-centered health care is being adopted across military and civilian health care systems. The Warrior Ohana Medical Home offers full-scope family medicine, behavioral health, pharmacy, laboratory and immunization services. Enrollment is open to family members of active-duty service members and retirees and their families.
Visit www.tamc.amedd.army.mil for more information.
Most appointments can be scheduled online at www.tricareonline.com. To schedule an appointment by phone, call 808-433-2778 for U.S. Army Health Clinic-Schofield Barracks, the Warrior Ohana Medical Home or Tripler Army Medical Center, which is approximately 15 miles from Schofield Barracks.
Schofield Barracks has two dental clinics for active-duty Army personnel. The Na Koa Dental Clinic is on the first floor of Building 678, adjacent to the Schofield Barracks health clinic. The Schofield Barracks Dental Clinic is in Building 660 on McCornack Road. Call 808-433-6825 to schedule an appointment.
Routine dental care for all patients other than active-duty personnel is extremely limited
The TRICARE Dental Program is a voluntary, comprehensive dental insurance program offered worldwide by the Department of Defense to family members of active-duty service members, family members of National Guard or reserve members, and National Guard or reserve members who aren’t on active duty. Active-duty military are encouraged to enroll their family members in TDP; otherwise, they should be prepared to pay 100 percent of their family members’ dental costs in the civilian community.
For more information, to enroll or find participating dentists, go to www.tricare.mil/CoveredServices/Dental/TDP or call 855-638-8371.
Army Substance AbuseProgram Clinic
The Army Substance Abuse Program provides intensive outpatient services for alcoholism and drug addiction. The ASAP clinic is at Schofield Barracks, Building 556. No appointment is required for an initial consultation.
Individual, group and family services are provided to increase patients’ awareness of the impact of alcohol and drugs on their lives and to facilitate responsible decision-making for a healthy and productive lifestyle. Call ASAP at 808-655-8610 or visit them online at www.garrison.hawaii.army.mil/asap.
ASAP provides services to active-duty service members, Army Reserve members and National Guardsmen (while on active duty), family members and Department of Defense civilians.
Sexual Assault Preventionand Response Program
The Sexual Assault Prevention and Response Program is designed to put focus and priority on the victim’s safety and emotional well-being. This program is open 24/7 service to soldiers and adult family members. Call 808-624-7233.