If you and your family are moving to Hawaii, work with your health care provider, whether it’s TRICARE (service members and their families) or another provider (Department of the Army civilians and their families), before you arrive to ensure a seamless transition in care.
For TRICARE self-service options, visit www.tricare.mil. Call 877-988-9378 for the TRICARE West Region.
Before you move, contact the TRICARE region office you’re leaving from to see if you need to switch to a new region. Hawaii is part of the West region; the regional TRICARE provider is UnitedHealthcare.
You must update DEERS (the Defense Enrollment Eligibility Reporting System) with your new address so you do not have any disruptions in service and your enrollment moves with you.
Contact information and TRICARE moving tips are available online at www.tricare.mil. If you have any questions about DEERS, call 800-538-9552.
As an active-duty military service member arriving in Hawaii, your personnel office will ensure that you in-process through your service’s medical Military Treatment Facility. TRICARE actions (enrollment and PCM transfers) are completed by calling the TRICARE West Region at 877-988-9378 or online via www.dmdc.osd.mil/milconnect. Each primary care clinic offers orientation for newcomers. Spouses are encouraged to attend the orientation with active-duty service members. You will be assigned a primary care manager at your respective service clinic that will manage your health care. Eligible nonactive-duty beneficiaries may now enroll into TRICARE Prime at any Hawaii Military Treatment Facility that has capacity.
Tripler Army Medical Center provides medical care for active and retired military personnel and their eligible family members on Oahu. TAMC offers a range of medical and surgical specialties, such as internal medicine, dermatology, pediatrics, general surgery, orthopedics, psychiatry, OB-GYN, behavioral health, diet and nutrition, physical therapy, occupational therapy, social work, optometry, audiology, podiatry, and community and occupational health. TAMC is on Moanalua Ridge, near Fort Shafter and Aliamanu Military Reservation.
The Warrior Ohana Medical Home is a full-service family medicine and primary care clinic in Kapolei. It is a community-based medical home composed of Army-run primary care clinics off post in communities where Army families live. This concept of patient-centered health care is being adopted across both military and civilian health care systems. The Warrior Ohana Medical Home offers full-scope family medicine, behavioral health, pharmacy, laboratory and immunization services. Enrollment is open to family members of active-duty service members and retirees and their families.
Visit www.tamc.amedd.army.mil for more information.
Most appointments can be scheduled online at www.tricareonline.com. U.S. Army Health Clinic – Schofield Barracks, Tripler Army Medical Center and Warrior Ohana Medical Home use a central system for appointments. To schedule an appointment, call 808-433-2778 or 800-322-8262.
Dial 911 or report to the Tripler Army Medical Center emergency room. For life-threatening emergencies, report to the nearest emergency department.
What’s an Emergency? TRICARE defines an emergency as a medical, maternity or psychiatric condition that would lead a “prudent layperson” to believe that a serious medical condition exists or that the absence of immediate medical attention would result in a threat to life, limb or sight, and requires immediate medical treatment or which has painful symptoms requiring immediate attention to relieve suffering.
The Tripler Dental Clinic is in the D-Wing at Tripler Army Medical Center. Call 808-433-6825 to schedule an appointment.
Routine dental care for all patients other than active-duty personnel is extremely limited.
The TRICARE Dental Program is a voluntary, comprehensive dental insurance program offered worldwide by the Department of Defense to family members of active-duty service members, family members of National Guard or reserve members, and National Guard or reserve members who aren’t on active duty. Active-duty military are encouraged to enroll their family members in TDP; otherwise, they should be prepared to pay 100 percent of their family members’ dental costs in the civilian community.
For more information, to enroll or find participating dentists, go to www.tricare.mil/CoveredServices/Dental/TDP or call 855-638-8371.
Sexual Assault Preventionand Response Program
The Sexual Assault Prevention and Response Program is designed to put focus and priority on the victim’s safety and emotional well-being. This program is open 24/7 to soldiers and adult family members. Call 808-624-7233.