IRELAND ARMY HEALTH CLINIC
Ireland Army Health Clinic (IRAHC), at Building 851, 289 Ireland Ave., is a large health clinic that provides managed health care for eligible beneficiaries living on Fort Knox and in the surrounding communities. Accredited by the Joint Commission (formerly known as the Joint Commission on Accreditation of Healthcare Organizations), the clinic operates five primary care clinics and a consolidated troop medical clinic, all of which are staffed by board-certified Family practice physicians, flight surgeons, nurse practitioners and physician assistants.
Additional clinical services include but are not limited to pediatrics, optometry, dental, radiology, physical therapy, occupational therapy, the chiropractic clinic and the pharmacy. The post also hosts an Army Wellness Center that provides preventive health education and testing.
IRAHC serves the Fort Knox community with primary and specialty care providers for Soldiers, Family members, civilians and retirees.
The mission of U.S. Army Medical Department Activity Fort Knox and IRAHC is to provide safe, high quality, timely and compassionate healthcare so we can enhance readiness, save lives and advance wellness to all patients entrusted to our care.
IRAHC also operates an Optical Fabrication Laboratory that makes glasses and mask inserts for most of the Soldiers in the eastern United States. The Optical Fabrication Laboratory supports force health protection and combat readiness of the armed forces by providing timely, economical, worldwide fabrication and delivery of high-quality eyewear.
In addition to Kentucky, IRAHC’s area of responsibility, where it also provides quality health care and preventive services, includes Ohio, Indiana, Michigan, Illinois and Wisconsin. Within this six-state area, the MEDDAC serves the active-duty population, many of whom are in isolated areas where they serve as recruiters and trainers. To serve troops outside the Fort Knox area, IRAHC has a clinic in Illinois.
Much of its beneficiary health care in all these areas is provided through the DoD’s health care program, TRICARE. TRICARE is the military health plan that allows active-duty Soldiers, retirees and their Family members access to health services even though they are not near a military treatment facility.
For more information on IRAHC’s facility and services, visit www.iach.knox.amedd.army.mil or on Facebook at www.facebook.com/IrelandACH.
If you have a medical emergency — life-threatening injuries or illnesses or something that endangers life, limb or vision — please dial 911 immediately or visit the closest emergency room.
Beneficiaries with nonemergency conditions should call the central appointment number, (800) 493-9602, during the hours of 7 a.m. to 4 p.m. Monday through Friday for an appointment with their primary care provider, or if the situation can’t wait — but if it isn’t an emergency — they can call for a same-day appointment in the extended hours clinic.
The IRAHC ACC is open 8 a.m. to 8 p.m. Monday through Friday, 8 a.m. to 6 p.m. Saturday and Sunday, and closed federal holidays.
Please note: Because many of our beneficiaries live outside of the Fort Knox and Elizabethtown area, visit www.iach.knox.amedd.army.mil to find the location of many local ERs that may be closer to you, general directions and web links.
An Acute Care or Immediate Care Clinic is available for minor illnesses such as colds, the flu, ear infections, sore throats, fevers, rashes, minor cuts, and burns and sprains. This link also contains the location, general directions and web links for many of those.
Appointment Line: The IRAHC central appointment line is open 7 a.m. to 4 p.m. Monday through Friday, except for federal holidays. To make an appointment, call (800) 493-9602. In the event of severe weather conditions, you may want to contact the Appointment Center to confirm or reschedule your appointment before coming to IRAHC
TRICARE Online (TOL): TRICARE Prime beneficiaries can also schedule their appointments with their primary care provider using TRICARE Online’s appointment feature at www.tricareonline.com. Appointments made online can be canceled, changed or confirmed on TOL.
TOL is the Military Health System Patient Portal. It is designed to provide online capabilities, tools and information for TRICARE beneficiaries.
Six good reasons to take advantage of using TOL:
- You can book an appointment in the comfort of your own home. If a Family member should get sick in the middle of the night or Sunday evening, you have that option to go online and book an appointment.
- If you forget the date and time of your appointment, you can log on and verify that as well. Soldiers can print their own appointment slips to show to the commander if needed. You’ll have the option to cancel booked appointments.
- You can also use TOL to get prescriptions refilled and check the status of your prescription. You can request prescription refills from TRICARE via mail pharmacy.
- It allows you to have access to your personal health records. Those who have a common access card are allowed access to the TOL Personal Health Record (PHR) application during the first phase of this initiative. The TOL PHR application allows you, the MHS beneficiary, to securely access your most current electronic health record data that is stored in the Clinical Data Repository.
- TOL allows you to transfer your account to other military treatment facilities.
- It allows you to cancel an appointment from home, or while you are out and on a smart phone, so someone who needs that appointment can get scheduled.
READINESS AND RESILIENT CAMPAIGN (R2C) PROGRAMS/SERVICES
The Fort Knox Command and community is engaged in the overall commitment and concept of the Ready and Resilient Campaign (R2C) which guides the Army’s efforts in cultivating a holistic, multidisciplinary approach to health promotion and includes the efforts of the Army Health Promotion Program. R2C is a far-reaching and comprehensive campaign to enhance individual and collective resilience in order to improve readiness across the Total Army - Soldiers (active, National Guard and Reserve), army civilians and Family members. Fort Knox takes pride in integrating and synchronizing Army programs aimed at health promotion and the multiple Army-wide efforts designed to improve physical, psychological and emotional health to enhance individual performance and increase overall unit readiness. Additional information regarding R2C and related resources may be accessed on the R2C website ( www.army.mil/readyandresilient/ ), or by contacting the community Readiness and Resiliency integrator at (502) 624-7031.
DEPARTMENT OF BEHAVIORAL HEALTH
The IRAHC Department of Behavioral Health is in Building 1480, off 12th Armored Division Avenue. It houses the Child and Family Behavioral Health System (CAFBHS), the Family Advocacy Program (FAP), the Army Substance Abuse Program (ASAP) and the Behavioral Health Clinic.
The ASAP front desk number is (502) 626-6189. The CAFBHS and FAP front desk number is (502) 626-6170. The Department of Behavioral Health and Behavioral Health Clinic front desk numbers are (502) 626-6188 and (502) 626-6187.
The Department of Behavioral Health provides a variety of services including but not limited to mental status exams, command-directed evaluations, intensive outpatient groups, anger management, stress management, marital and Family counseling, and individual counseling, as well as coordination of emergency psychiatric services when needed.
Clinic hours are 7:30 a.m. to 4:30 p.m., Monday through Friday. On federal holidays and weekends, please call 911 for emergencies. You may also go directly to Lincoln Trail behavioral health in Radcliff ((270) 351-9444) or to The Brook Behavioral Health Hospital in Louisville ((502) 896-0495).
All of our services, CAFBHS, FAP, ASAP and Behavioral Health, have daily walk-in hours. For clinic and program-specific hours and procedures, please contact that clinic’s front desk.
The Fort Knox TRICARE Service Center is by the pharmacy in the basement of the Ireland Army Health Clinic in Building 851, 289 Ireland Ave. It is located with the Patient Service Center and offers a variety of walk-in services, including individual help with enrollments and referrals, a self-service area that connects directly with 877-TRICARE (874-2273) and various TRICARE literatures. They specialize in walk-in service and are open 7:30 a.m. to 4:30 p.m., Monday through Friday. You can also find information regarding TRICARE North at www.hnfs.com/content/hnfs/home/tn/bene.html.
General dentistry care is provided for all active-duty military members. The dental staff also provides educational services about dental disease prevention programs to post schools and assists other organizations.
Services such as endodontics, oral surgery, periodontics and prosthetics are provided by civilian providers via referrals from the dental clinic.
Fort Knox’s Jordan Dental Clinic provides treatment to the military community and can be reached by calling (502) 626-8301. Routine dental services are not available for Family members or retirees.
During normal duty hours, treatment is provided at the dental clinic serving your unit. After duty hours, Soldiers with dental emergencies should go to the nearest ER.
HEALTH AND WELLNESS CENTER
The Health and Wellness Center provides comprehensive, multidisciplinary preventive health programs to active-duty personnel, retirees and their Family members, and Fort Knox civilian employees and contractors. Programs include tobacco cessation classes, weight control programs, and cholesterol and blood pressure screenings (by appointment only). Literature and video checkout services provide customers with the latest health-related information available.
ARMY WELLNESS CENTER
The Fort Knox Army Wellness Center (AWC) is a U.S. Army Medical Command initiative that supports the Army Ready and Resilient and Patient-Centered Medical Home initiatives. The AWC is managed by the U.S. Army Public Health Command, which oversees the operation of AWCs, sets standards for AWC programs and operations, trains AWC staff members, and assesses the consistency and quality of AWCs and their programs.
The Fort Knox Army Wellness Center helps address participants’ lifestyle issues and helps them develop a healthier way of living. It empowers individuals to build, sustain and manage their own good health.
The center offers programs and services that help clients achieve lifestyle changes that might help prevent or mitigate chronic diseases like diabetes, heart disease and stroke.
Those free programs include body composition analysis, metabolic analysis, exercise testing, stress management and sleep education. The wellness center also offers classes covering topics such as healthy sleep habits, how to increase one’s metabolism, introduction to biofeedback and general wellness education.
The AWC approach is holistic, incorporating body and mind as well as multiple disciplines such as fitness, nutrition, stress management, wellness, self-care, tobacco education and sleep hygiene.
It serves members of the armed forces, their Family members, retirees, DoD civilians and contractors.
As the AMEDD transitions to a system of health, AWCs will provide the support for integrated wellness services as part of the medical provider’s toolkit for comprehensive care. Every wellness center encounter is documented in the medical record. Medical providers give direction and oversight to the wellness center and follow patient progress through medical record documentation generated by wellness center health educators. The AWC links patient care in the patient-centered medical home model by providing health education resources. The center reduces primary care manager requirements for common health and wellness screenings such as blood pressure, body mass index and coronary artery disease risk factors.
The Fort Knox Army Wellness Center is at 545 Eisenhower Ave. For appointments, call (502) 626-0408.
The Nutrition Care Division of IRAHC strives to provide superior Soldier support and patient care through an expert group of nutrition professionals employing the full spectrum of nutrition science to optimize Soldier health, physical performance, and nutritional education and awareness, which shapes eating habits for a lifetime. Registered dietitians are available to provide medical nutrition therapy to active-duty Soldiers, retirees and Family members. Individual appointments are available by referral only. Once a referral is received from your primary care manager, you may schedule an appointment. Referrals are not required for classes, but since seating is limited, participants must call the Nutrition Clinic at (502) 624-9713 for reservations.
Ireland Army Health Clinic strives to provide exceptional customer service and top quality medical care at all times. If there is some area of concern that needs attention, there is a customer service advocate in each section who can assist in resolving those specific concerns. For concerns that need attention outside of an individual clinic, please contact the patient representative officer at (502) 624-9011.
There are two pharmacies on Fort Knox. The main pharmacy is in the basement of IRAHC and can be reached at (502) 624-9777. It is open 7:30 a.m. to 5:30 p.m. Monday through Friday, 8 a.m. to 4:30 p.m. Saturday and 8 a.m. to 4:30 p.m. on training holidays. A satellite pharmacy, Binter Pharmacy, is near the Class VI on Binter Street and can be reached at (502) 624-9222. It is open 8:30 a.m. to 6 p.m. Monday through Friday and 8 a.m. to 4:30 p.m. Saturday and training holidays. Both pharmacies are closed Sunday and federal holidays. Beneficiaries with written prescriptions from off-post health care providers are encouraged to take those to the Binter pharmacy. All prescription refills must be called in to (800) 440-7058 (toll free) or (502) 624-9345 (local number), mailed in or requested online at www.Tricareonline.com ahead of time and must be claimed within seven days. The TRICARE Mail Order Pharmacy is also available. The medications are directed to Express Scripts at (877) 363-1303 (toll free).
The Fort Knox Veterinary Clinic is in Building 1006 on 192nd Tank Battalion Road, across from Cadet Command. Its hours are 8 a.m. to 4 p.m. Monday through Friday. The clinic is closed the last duty day of each month for inventory. You must be a military ID card holder to receive services. Payments are due at the time of service. To schedule an appointment, please call (502) 624-5819 or (502) 624-3271.
FORT KNOX COMMUNITY HEALTH PROMOTION COUNCIL (CHPC)
Under the direction of the Commanding General, the Community Health Promotion Council (CHPC) identifies and sets priorities for installation community health promotion and well-being programs; directs the integration and synchronization of installation programs and services; and develops and implements strategies to identify gaps and overlaps in health and well-being services. The CHPC Charter ensures commitment and support of key stakeholders to address the well-being of the Fort Knox community.
The CHPC is the platform chaired by the Fort Knox Senior Commander (SC) to make actionable decisions and support overall unit readiness and organization performance of installation personnel at the tactical, operational and strategic levels. The Council raises individual and community awareness and serves as the umbrella organization to provide a comprehensive and holistic approach to health and wellness promotion. The CHPC has the following objectives: ensure oversight and execution of AR 600-63, Army Health Promotion including behavioral health, suicide prevention, spiritual fitness, physical health, environmental, and social priorities.
The CHPC is facilitated by the USAG/DHR Community Readiness and Resiliency Integrator (CR2I), which encourages cooperation, coordination and integration of medical, tactical and garrison assets as it relates to (R2). The CHPC working groups (Spiritual, Emotional, Physical, Social, Installation Prevention Team and Family Resiliency) identify the risk factors and community needs. The senior commander assigns responsibilities, and directs staff action to resolve issues as they relate to R2. The end state of the CHPC process is Sustained Personal Readiness and Optimal Human Performance of the Fort Knox community through the concept that collaboration leads to readiness. For additional information, please contact the CR2I at (502) 624-7031.
ARMY SUBSTANCE ABUSE (ASAP)
ASAP is a command program that emphasizes overall fitness, readiness and personal responsibility of the installation Soldiers, civilians, Families, Reserve and National Guard Soldiers. Preventing Drug- and Alcohol-related issues from developing is the overarching premise of ASAP and concentrates on deterrence, drug testing, prevention and training. The mission of the Fort Knox ASAP is to support and enhance military readiness while deterring substance abuse and other destructive behaviors for the total Army family. The secondary goal is to broaden prevention strategies; focusing on decreasing the stigma associated with help-seeking behaviors, innovative education and prevention training; encouraging a caring command climate; and making appropriate referrals to compassionately treat problems as they arise, and empathetically showing regard for their unique role in the Army Family. ASAP is located in Building 1224, Pershing Road open 8 a.m. to 4:30 p.m. Monday through Friday.
The primary functions of the ASAP organization are:
The Employee Assistance Program provides services for government employees for substance abuse-related challenges and serves as a job-based program to help employees in identifying and resolving personal problems that may affect their job performance and well-being; to assist management in addressing productivity issues and to promote installation work/life/wellness programs. EAP services are confidential with the exception of circumstances required by law or our Fort Knox policies to report. To contact the EAP, please call (502) 624-8361.
Prevention Education is key to the success of the ASAP program. The primary functions that fall under this position are developing a Fort Knox-wide ASAP prevention plan; developing lesson plans and training aids for each target group identified, conducting the Prime for Life courses, and coordination of training the prevention portion for the Unit Prevention Leader certification course. ASAP Prevention education and training for DA civilian employees is provided in conjunction with, but not limited to, existing civilian personnel orientations and training programs. Reference AR 600-85, all Soldiers will receive a minimum of four hours of alcohol and other drug awareness training per year, and civilians will receive a minimum of two hours. In addition, there are several campaigns and events marketed throughout the year to raise awareness of the effects of alcohol and drugs. To contact the ASAP prevention specialist, call (502) 624-1537.
The Installation Biochemical Testing Program has three primary goals: first, to deter Soldiers and Civilians from abusing drugs, including illegal drugs and other illicit drugs; second, as a tool for commanders to assess the security, military fitness, good order and discipline of their commands; third, to serve as a basis to take appropriate action, adverse or other, including referral for treatment, with a Soldier based on a positive test result. In addition, conducts the Unit Prevention Leader certification training and provides advice to commanders on the urinalysis collection process. For additional information, please contact the ASAP drug testing coordinator at (502) 624-8368 or 624-7119.
The Risk Reduction Program (RPP) The RRP supports the Army’s Substance Abuse Program initiatives by integrating prevention and intervention programs into a framework contributing to the four institutional outcomes of performance, readiness, retention, and recruiting. Initiated in 1994, based on a series of high risk incidents, which then Army Center for Substance Abuse (ACSAP) known today as ASAP expanded the program as a tool to prevent, reduce, and manage high risk soldier behaviors. The RPP also conducts Unit Risk Inventories (URIs), an anonymous 53 question survey which helps identify the specific problems or high risk areas within the unit. The RRP also promotes and registers, and trains commanders to access the Commander Risk Reduction Dashboard (CRRD) which affords a commander a real-time view his/her unit’s high risk areas. For additional information, please contact the ASAP risk reduction program coordinator at (502) 624-5679.
The Suicide Prevention Program supports the Army’s goal to minimize suicidal behavior by reducing the risk of suicide for Active Army and RC Soldiers, Army Civilians, and Family members. Coordinates and establishes a community approach to reduce Army suicides through the function of the CHPCs. The CHPC integrates multidisciplinary capabilities to assist commanders in implementing local suicide prevention programs, and establishes the importance of early identification of, and intervention with, problems that detract from personal and unit readiness. The suicide prevention program manager serves as the point of contact for program information and advice to the commander and to major subordinate commands. To contact the SPP specialist, please call (502) 624-7374.