Fort Irwin Community
Exchange In-Store Pickup Service Brings Convenience to Military Shoppers
Story by Alexandra Pirkle on 08/20/2019
DALLAS Online shopping is more convenient than ever for Warfighters and their families with the Army & Air Force Exchange Service’s buy online, pickup in-store service.
Military shoppers can buy items at ShopMyExchange.com and pick them up at their local Exchange. The program expanded to 135 locations in July, including Aberdeen Proving Ground, Edwards Air Force Base and Fort Irwin.
Shoppers are notified by email when their order is ready, and in-store signing indicates where customers can pick up their items. Those based in the continental United States also have the option to receive notifications via text message.
The Exchange has expanded the selection of eligible merchandise since the Department of Defense’s largest retailer rolled out the service in October95% of the online assortment can now be picked up in stores, up from about 10% at launch.
“I love hearing that the Exchange is meeting the needs of the best customers in the world,” said Air Force Chief Master Sgt. Luis Reyes, Exchange senior enlisted advisor. “With this program, the Exchange conveniently does the shopping for our customers so Warfighters can focus on the mission at hand.”
Shoppers living outside the United States are especially interested in the service, as bulk items they couldn’t purchase because of shipping size restrictions are now available. Said Shafik, systems librarian for Installation Management Command (IMCOM) in Sembach, Germany, recently wanted to purchase a shower curtain set and rod, grill, kitchen cookware sets and more that could not ship to his APO address. Instead, he had them shipped to the Kaiserslautern Military Community Exchange at Ramstein AB and picked them up.
“This is a great customer service,” Shafik said.
ShopMyExchange.com offers more than 2 million items and military-exclusive pricingtax free. 100 percent of Exchange earnings, including those from online purchases, support Warfighters and their families through military Quality-of-Life programs including Army Child Development Centers and fitness centers, Air Force Outdoor Recreation and more. All remaining earnings are reinvested in enhancing the customer shopping experience.
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Since 1895, the Army & Air Force Exchange Service (Exchange) has gone where Soldiers, Airmen and their families go to improve the quality of their lives by providing valued goods and services at exclusive military pricing. The Exchange is the 62nd-largest retailer in the United States. Its earnings provided $2.3 billion in dividends to support military morale, welfare and recreation programs over the last 10 years. The Exchange is a non-appropriated fund entity of the Department of Defense and is directed by a Board of Directors. The Exchange is a 50th Anniversary Vietnam War Commemorative Partner, planning and conducting events and activities that recognize the service, valor and sacrifice of Vietnam Veterans and their families in conjunction with the United States of America Vietnam War Commemoration. To find out more about the Exchange history and mission or to view recent press releases please visit our website at http://www.shopmyexchange.com or follow us on Twitter at https://twitter.com/ExchangePAO.
For more information or to schedule an interview with an Exchange representative please contact Alexandra Pirkle, 214-312-2143, or firstname.lastname@example.org.
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