Hawaii – Army Community
Army Community Service (ACS)
ACS is an Army-wide activity designed to assist personnel and family members with relocation and other quality-of-life concerns. A full-time professional staff and volunteer corps provide information, referrals, guidance and resources.
Programs include family advocacy, financial management and budget counseling, support services for persons with disabilities, relocation services and lending closets. Other ACS activities include money management, stress management training, services to waiting and bicultural families, and classes on a variety of subjects, including check writing, parent and child support groups, Exceptional Family Member Program support groups and emergency food assistance.
For your convenience, two ACS locations provide services. The Schofield Barracks ACS is across the street from the Richardson Pool in Building 2091, Kolekole Avenue, and the ACS Fort Shafter Outreach Center is in Building 330, 217 Montgomery Drive.
ACS has a database of more than 2,000 resources to assist you in finding resources you’ll need to adjust to your new home. For assistance, call 808-655-4ACS (4227) for the Schofield Barracks location or 808-438-4ACS (4227) for the Fort Shafter location.
Army Emergency Relief (AER): AER can help active-duty Soldiers and their family members; National Guard and Reserve Soldiers on active duty for more than 30 days and their family members; retirees and their family members; and surviving spouses and orphans of Soldiers who died while on active duty or after they retired with basic living expenses. The loans are interest-free.
AER Command Referral Program: Under this program, commanders and first sergeants can approve up to $1,500 for basic living expenses. Desk-side briefings for commanders and first sergeants are available, as needed.
AER Commander Referral Procedures: All commander referral AER applications are turned into ACS Schofield Barracks’ Army Emergency Relief Office, Building 2091, between 7:30 a.m. and 4 p.m., daily. All applications returned to AER will be ready for pickup the following day between 1:30 and 3 p.m.For more information, call 808-655-4ACS (4227).
Financial Readiness Program: The Financial Readiness Program offers a wide range of services to assist Soldiers and their families with financial affairs. Emphasis is placed upon educating Soldiers and spouses in money management, proper use of credit, financial planning, deployment, transition and relocation, credit improvement, investment information and check-writing principles to prevent financial difficulties before they arise and prepare Soldiers and their families for their financial future.
Accredited Financial Counselors: AFCs are available to teach financial classes and help Soldiers and their spouses in areas of financial readiness including reviewing credit reports, establishing budgets, working with creditors, filing consumer complaints, gathering information on local consumer laws, and empowering Soldiers and family members to make sound financial decisions. For more information, call 808-655-1866.
Army Family Action Plan: AFAP is the program for affecting change within the Army community. Soldiers, family members, retirees and DA civilians can log in to www.myarmyonesource.com to submit issues. Issues are submitted to the local annual installation conference.
Call 808-438-1956 for more information about AFAP.
Army Family Team Building: AFTB is an educational program available to Army spouses, Soldiers and civilian employees. Volunteers who have received professional train-the-trainer training teach this fun and interesting program.
AFTB classes are offered on various installations, at family readiness group meetings and for specific units. AFTB is a fun, educational program designed for the Army family to enhance everyone’s knowledge of the military lifestyle, promote personal development skills and promote growth that will enhance leadership skills.
AFTB provides the knowledge and self-confidence to take responsibility for yourself and your family. The training is available to Soldiers, family members, Department of Defense civilians and volunteers.
AFTB also provides an opportunity to meet new people and get involved in the community. Three levels of classes are offered: Level K — “Knowledge” is designed to introduce you to the military lifestyle; Level G — “Growth” helps you gain personal skills that will make you an asset to any organization; and Level L — “Leadership Development” will help you become a self-confident leader.
All classes are free. For more information, call the AFTB program manager at 808-655-4ACS (4227).
Exceptional Family Member Program: EFMP is a mandatory enrollment program based on statutory and Department of Defense mandates. EFMP works with other military and civilian agencies to provide comprehensive, coordinated, community support and educational, housing, personal and medical services to families with special needs. If you have a family member with special needs, contact your losing command’s EFMP coordinator to discuss needs at your new installation.
Contact the EFMP coordinator at ACS immediately upon arrival in Hawaii.
If special needs are required for housing, contact the Hawaii ACS EFMP coordinator at 808-655-4ACS (4227) upon receipt of your PCS (permanent change of station) orders.
Family Advocacy Program: FAP emphasizes programs targeted toward the prevention of family violence in our community. Soldiers and family members are encouraged to attend numerous educational classes and events that target building strong, resilient and healthy families.
FAP provides education on parenting, anger management, stress management, couples communication and military family Master Resiliency Training (MRT). Contact ACS at 808-655-4ACS (4227) for more information.
New Parent Support Program: NPSP personnel provide services to Army families with children 5 years and younger, through classes and home visits. Education, guidance and referral are common modalities of assistance. For more information, contact ACS at 808-655-4ACS (4227).
Child Advocate Program: CAP provides emotional support and resource information to the non-offending parent (guardian) of victims of child physical and sexual abuse. It also provides emotional support during medical appointments, appointments with the Military Police or HPD, the legal process and court proceedings, and forensic interviews. Information is also given for follow-up care to local private and child resources. For more information, call 808-655-4ACS (4227).
Victim Advocacy Program: This program was established to be an active voice in the community on behalf of victims of domestic violence. Its purpose is to enhance personal safety, to preserve dignity and autonomy, and to provide necessary support and information throughout the investigation and case review process. This program is a 24/7 service. If you are a Soldier or adult family member and you require assistance, call 808-624-SAFE (7233).
Mobilization & Deployment Readiness Program: The MDRP provides comprehensive support services assisting Soldiers, deployable DOD civilians and their family members through all phases of the Army Force Generation (ARFORGEN) process. Classes, interactive workshops, pre-deployment expos, child and parent groups, and reintegration workshops are available on an ongoing basis.
This office offers many services, which include conferences, seminars and briefings, pre-deployment books and individual consultations. The resource area is located at the Army Community Service Center in Building 2091 at Schofield Barracks. For more information, call 808-655-4ACS (4227).
Relocation Readiness Program: This program provides services to support Soldiers and their families as they prepare to move. Services include relocation counseling, newcomers’ orientation, an island tour, cultural adaptation classes and packets that help with planning a move, outreach to waiting and bicultural families, immigration application assistance and sponsorship training.
Lending closets are available at the Schofield Barracks and Fort Shafter ACS centers. The lending closet offers basic housekeeping items on a temporary basis during your PCS.
Employment Readiness Program: This program offers a variety of services to military spouses, including the following: employment counseling; assistance on job searches; information on local employment and job fairs; career-related classes and workshops; guidance regarding career, education and volunteer opportunities; and resume counseling and critiques.
The ERP’s resource library includes computers for job searching and creating resumes, education and employment information, a job listing book and other resources. A weekly employment orientation covers job-search tips in both the federal and civilian sector, military spouse hiring preferences, resume tips, Hawaiian culture and economy, a bounty of take-home resources and more.
For more information, call Army Community Service, Schofield Barracks at 808-655-4ACS (4227), or Army Community Service, Fort Shafter, Aloha Center at 808-438-4ACS (9285).
Survivor Outreach Services (SOS): Survivor Outreach Services is an Army Community Service Program designed to provide short-term and long-term support to the survivors of Soldiers who die while on active duty. The vision of SOS is one of compassionate and determined outreach to survivors.
The SOS goal is to be intentional, yet noninvasive, in extending the hand of support to the survivors of fallen Soldiers at their point of need, with meaningful programs and caring counsel resulting in survivor families knowing that others are concerned for their well-being during their journey of grief.
SOS accomplishes the following: 1) facilitates support groups where families and battle buddies can share feelings, burdens, thoughts, resources and information in a safe and understanding setting; 2) provides care for survivor families beyond what casualty officers and unit care teams can offer; and 3) offers on-site professional, financial counseling to assist families in adjusting to their unique monetary circumstance following the loss of a loved one.
The SOS Center is located in Room 104, Shafter Aloha Center, Building 330, 217 Montgomery Drive. For more information, call 808-438-4ACS (4227).
Soldier and Family Assistance Center: The SFAC is a one-stop resource center for warriors in transition assigned to the Warrior Transition Battalion (WTB) and their families. Services provided at the SFAC include: education counseling, military personnel benefits, financial counseling and AER assistance, Army Career and Alumni (ACAP) Services, social service assistance, information and referral, child and youth liaison services, and outreach activities coordination. In addition, Veterans Affairs and Disabled American Veterans representatives are available on-site two days a week to assist Warriors in transition applying for VA benefits.
The SFAC is dedicated to assisting warriors in transition to successfully transition either back to their unit or to their civilian community as an honored veteran. The SFAC is in Building 692, across from the Schofield Barracks Medical Clinic. For more information, call 808-655-7171.
Volunteer Program: The U.S. Army Volunteer Corps operates an active volunteer corps at Schofield Barracks, Fort Shafter, Tripler Army Medical Center (TAMC) and in surrounding areas. Many exciting job opportunities are available for Soldiers and family members.
A Volunteer Job Opportunity packet is published quarterly and lists available job opportunities on and off post. It is available at ACS centers and online. Call the Army Volunteer Corps coordinator at 808-655-4ACS (4227).
Child, Youth and School (CYS) Services: Registration for all CYS Services programs is coordinated through the CYS Services Parent Central Services office. Parent Central Services also maintains the waiting lists, offers various education opportunities, coordinates special needs identification services and coordinates Kids on Site (KOS) and Voluntary Child Care in Unit Setting (VCCUS) sites as needed.
CYS Services maintains two Parent Central Services offices. One is at Aliamanu Military Reservation, 808-833-5393, open 8 a.m. to noon for walk-ins and 1 to 4 p.m. for appointments Monday through Friday. Another office is at Schofield Barracks, 808-655-5314 or 808-655-8380, and is open 7:30 a.m.to 5:30 p.m. Monday through Friday.
CYS Services School Support Services (SSS): The School Liaison Office (SLO) serves as the subject matter expert (SME) for youth education. The SLO informs and advises parents on education issues, promotes parent involvement in youth education and collaborates with schools and the installation.
The SLO also coordinates School Transition Support Services, Partners in Education (PIE) initiatives and Post-Secondary Opportunities. It provides programs and services that help ensure a “level playing field” for Army youth transitioning to and from Hawaii. It also coordinates the Youth Sponsorship Transition Program, School-Age/Youth Computer Labs Support, Homework Center Support and Home School Support. For more information, call 808-655-8326 or visit www.himwr.com/hawaiischools.