Hill AFB Community
Household goods shipping process
Most likely, you will use the Defense Personal Property System (DPS) to manage your household goods shipment. If it has been a few years since your last PCS move, you will find that process has changed. The DoD has set up a DPS portal website, Move.mil, that explains this new process and provides access to DPS.
Your first step will be to visit the DPS portal website. This is a public site and can be accessed from any computer, not just government terminals. Select the section called DoD Service Members and Civilians and watch the short video that explains the new processes. You will then register to use DPS, and, once that is complete, log into DPS to get started.
It used to be that every member had to attend a counseling session with the Personal Property Shipping Office (PPSO) serving their location. While you can still choose to do this, DPS now allows you to do “self counseling” on-line at a time and place of your choosing. As soon as you have a copy of your PCS orders you can do your self-counseling in DPS. Again, the DoD Service Members and Civilians section has instructions and detailed information to assist you with this process. The self-counseling module will provide you with detailed explanations of your PCS allowances and help you decide if you want to have the government move you or whether to move yourself. Your completed self-counseling will be reviewed by a PPSO counselor who will contact you with any questions.
Some special moving situations require that you attend a counseling session in person. If you are not eligible to use DPS for counseling, you will need to set up an appointment with your transportation office as soon as you have a copy of your PCS orders. Do not delay this appointment! The earlier you call or visit your transportation office, the greater your chances of moving on the date you desire.
Regardless of how you are counseled, once everything is clear, and if you choose a government move, the counselor will route your shipment to the Transportation Service Provider (TSP) with the best quality and price available. You will be notified when this is complete and you should hear from the selected TSP within 3 business days of this decision.