Lackland AFBCommunity

Lackland AFB
Service Request

Service Request

Balfour Beatty Communities is committed to providing quality services to all residents. Our maintenance technicians will schedule service according to priority: Emergency, Urgent and Routine which are defined further down on this page.

Routine service requests

  • Submit online via Resident Portal or call 210-674-9369.
  • Requests will be responded to within 2 business days and may be scheduled to be completed on weekdays from 8:00am to 4:00pm.

Emergency and Urgent service requests

  • Call the Maintenance office at 210-674-9369. Do not submit online.
  • Emergency requests will be responded to within 30 minutes during normal working hours or 1 hour during non-normal working hours. Urgent requests will be responded to within 4 hours during normal and/or non-normal working hours.


Authorization to Enter Information

At lease signing, all residents are given the option of signing the “Release to Enter” form, which authorizes service requests to be performed without the resident or a designated representative being at home while the requested work is completed. By signing, residents also further agree to isolate any pets to a room in the home that will not be accessed by the maintenance personnel. If a resident chooses to refrain from signing the “Authorization to Enter” form, a time to perform the maintenance request will be scheduled by the Service Request Administrator.

Understanding Routine, Urgent, & Emergency Requests


  • Dishwasher not working properly
  • Light inoperative
  • Burner or stove inoperative
  • Dripping Faucet
  • Cracked window
  • Sticky Lock
  • Screen or door seal torn
  • Non-functioning commode where there is more than one bathroom
  • HVAC unit inoperative when temperature is above 50 degrees
  • Slow drains


  • Refrigerator inoperative
  • Stove inoperative
  • Non-functioning commode where there are at least two commodes in the home
  • Heating unit inoperative
  • Lockout


  • Dishwasher sparking
  • Switch or outlet sparking
  • Gas leak
  • Water line break
  • Roof leak
  • Broken window
  • Entry door or entry door lock inoperative
  • Non-functioning commode where only one bathroom exists in the home
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