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TRICARE Service Center

TRICARE Service Center

Priority care is given to active-duty service members, family members of active-duty members enrolled in TRICARE Prime, retirees and their family members enrolled in TRICARE Prime. Enrollment in TRICARE Prime can be accomplished by visiting the TRICARE Service Center or calling UnitedHealthcare Military & Veterans at 877-988-WEST (9378). All active-duty members are required to enroll in TRICARE Prime during in-processing.

Upon arrival at Camp Pendleton, families should bring their medical records to the Outpatient Records Desk, located just inside the hospital entrance closest to the outpatient parking lot. This allows entry into the outpatient system and will reduce waiting time during first medical appointments.

All patients are required to show proof of eligibility for medical care and must be listed in the Defense Enrollment and Eligibility Reporting System (DEERS) computer. Beneficiaries can verify their DEERS information by contacting UnitedHealthcare Military & Veterans at 877-988-WEST (9378) or visiting the TRICARE Service Center or their nearest uniformed services personnel office (ID card facility). Contact DEERS directly at 800-538-9552 or visit www.dmdc.osd.mil/milconnect/faces/index to update address changes and other DEERS information.

When the Naval Hospital does not have services available for eligible beneficiaries, patients will be referred to local TRICARE-certified civilian providers. Beneficiaries will be expected to use their primary insurance, which may include Medicare, TRICARE and other employee or government health plans. TRICARE Prime beneficiaries may or may not incur any out-of-pocket costs when referred for emergency services by a primary care provider. Patients will incur an out-of-pocket expense for nonemergency care. Patients enrolled in the Military Treatment Facility requiring civilian medical care should contact the Health Service Center at 760-725-4357, option 6, or UnitedHealthcare Military & Veterans at 877-988-WEST (9378).

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