MCB Hawaii Military Trusted Businesses
About Us Overview
As a leader in Pacific shipping, Matson continues to strengthen its ocean transportation services through fleet enhancements, industry leading on time arrival records and superior customer service for Hawaii, Alaska, Guam, Micronesia and the South Pacific. In the past decade, the Matson fleet has welcomed four newly-built containerships, all equipped with more fuel-efficient diesel engines, state-of-the-art shipboard technology and a number of “green” environmentally friendly design elements.
At Matson, customer satisfaction is our top priority. We’re firmly committed to providing our customers with industry-leading service wherever their transportation needs take them.
Matson Navigation Company has been serving Hawaii since 1882 and is recognized throughout the state as the Islands’ premier ocean carrier. Matson’s role in the economic development of Hawaii has been significant. Its famed passenger liners and Waikiki hotels were instrumental in the development of tourism in the beginning of the last century. In the 1950s, Matson revolutionized shipping services to Hawaii when it introduced containerization in the Pacific.
Today, Matson’s service to Hawaii is distinguished by the following features:
The Best Service Frequency To and From the U.S. Mainland
- Matson offers eight arrivals from the West Coast to Hawaii every 14 days, more than any other carrier.
- Our schedule includes twice weekly service from Northern California, with direct sailings from Oakland to Honolulu every Tuesday and Friday.
- From Southern California, Matson offers twice-weekly service, with direct sailings from Long Beach to Honolulu every Saturday and Wednesday.
- In addition, Matson provides weekly Saturday departures from the Pacific Northwest.
Dedicated Neighbor Island Fleet
Matson’s frequent, reliable schedules extend to each of the major ports of Hawaii’s Neighbor Islands: Kahului, Maui; Nawiliwili, Kauai; and Hilo and Kawaihae on the Big Island of Hawaii. Service is also available to the islands of Molokai and Lanai.
‘One Call Does It All’
Matson offers state-of-the-art customer support which simplifies the entire freight transportation process. By calling one toll-free number, customers can quickly and easily obtain information pertaining to any aspect of doing business with Matson, including rate quotations, booking, billing, schedules, equipment needs, shipment status and problem resolutions.
Online Transactions – www.matson.com
For added convenience, Matson offers a Virtual Customer Support Center online, allowing customers to utilize today’s technology to book, track and handle their shipment information needs. Through the use of customized booking templates, customers can complete a booking with a minimal amount of “clicks.” Shipment tracking features allow customers to track the status of a container throughout its movement. Other online features include account balance information, tariffs, vessel schedules, submission of billing instructions, and retrieval of billing documents. The site also gives customers the option of contacting an account specialist while online to assist with a transaction.
Matson offers many other specialized services designed to meet our customers’ needs.
For more information, www.matson.com or contact Customer Support Center at: