Nellis AFB Community
TRICARE will be relocating from Building 1305 to the main building, 1300, in Room 1408A, the same location as the Referral Management Center (RMC), in December 2013.
TRICARE Service Center Walk-in only – 7:30 a.m. to 4:30 p.m. Monday through FridayHealth Benefits Advisor (BCAC/DCAO) Help Line – 702-653-2078
NOTE: On April 1, 2013, the TRICARE West Region contract transitioned to and is managed by UnitedHealthcare Military & Veterans (UHCM&V). Your TRICARE benefits remain the same; however, there may be changes such as phone numbers, mailing addresses, network providers, systems, etc. For updates on the West region contract change, visit the website at: www.tricare.mil/t3contracts/west.aspx or www.UHCmilitarywest.com
The Mike O’Callaghan Federal Medical Center is an integral part of the federal health care system in the TRICARE West region. TriWest Healthcare Alliance, a managed care contractor, has developed a network of physicians and hospitals in Las Vegas for off-base care. TRICARE access to care standards include: Address acute needs within 24 hours, make routine appointments within seven days and preventive and wellness appointments within 28 days.
Visit the hospital’s TRICARE Service Center for such questions as enrollment, disenrollment, provider listings and authorizations or call 877-988-9378 or go to www.uhcmilitarywest.com. The hospital also staffs a full-time health benefits advisor to assist members with debt collection issues and to provide group information briefings upon request. The Debt Collection Office can be reached at 702-653-2078.
Enrollment in TRICARE Prime
To access primary care, you must enroll in TRICARE Prime and be assigned a Primary Care Manager (PCM). Specialty care may be available to all DOD beneficiaries, but locally enrolled TRICARE Prime members have priority. Active-duty members and their families typically enroll in TRICARE Prime while in-processing at the base “Right Start” briefing. All others can enroll at the TRICARE Service Center at the hospital or online at www.uhcmilitarywest.com.
Working with your personal Primary Care Manager
Shortly after submitting the TRICARE Prime enrollment forms, each enrollee receives a PCM — a physician, physician assistant or nurse practitioner. Your PCM is supported by a team, including a nurse, medical technicians and administrative clerks. A computer system will reflect your PCM when you book appointments at 702-653-2273 or www.tricareonline.com. Please establish a positive working relationship with your PCM and proactively manage your care. To change your PCM call the TRICARE Service Center at 888-874-9378.