PSD Memphis is located on the second deck of the Community Services Building (S-456). The detachment provides pay, personnel and transportation services to more than 140 active commands covering a 13-state area.
The majority of customer service is provided through each command’s Pass Liaison Representative. The PLR Program makes better use of personnel resources and streamlines processes and procedures. Customers route personnel action requests through their PLR who then forward necessary documents to the appropriate PSD clerk. When situations arise that PLRs cannot take care of, the PLR will make the Sailor an appointment with the respective clerk.
The Travel Section (901) 874-6371 processes approximately 2,710 military and Navy sponsored travel claims per month, including PCS, TAD, IDTT and ADT claims. Out-of-Pocket Expenditure claims are also processed.
The ID Card Section issues approximately 2,000 active duty, reserve and retired military and family member identification cards per month. The Defense Eligibility Enrollment Reporting System may also be verified through the ID Card Office (901) 874-6421. The Transportation Section (901) 874-5896 provides service to all military-sponsored travelers throughout the Mid-South region. These services include CONUS/OUTCONUS TAD travel, PCS travel to overseas and deployable commands and Passport Applications. PSD’s customer service hours are Monday through Friday, 9 a.m. to 3 p.m.
Military and civilian staff may be reached at (901) 874-5954; the duty officer can be reached at (901) 389-8071.