NAS JACKSONVILLE

Medical Services

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NAS JAcksonville_2019 Support Services Medical Services

Naval Hospital Jacksonville
(hospital & branch health clinic)

Naval Hospital Jacksonville’s priority is to heal our nation’s heroes — Sailors, Marines, Soldiers, Airmen, Guardsmen (active and retired) — and their families. The command is comprised of the Navy’s third largest hospital and five branch health clinics across Florida and Georgia.

Our hospital is at Building 2080 (on Child Street). Naval Branch Health Clinic Jacksonville is devoted exclusively to active duty care, and is at Bluilding 964 (on Ajax St., between Enterprise and Birmingham Ave.).

If you have a primary care manager (PCM) at our hospital or branch health clinic, you’re part of a Medical Home Port team of caregivers. Led by the PCM, each team focuses on meeting your preventive, routine, and urgent needs.

Convenience options include the 24/7 Nurse Advice Line, TRICARE Online Patient Portal, secure email messaging, pharmacy home delivery, and a website and app with a doctor directory.

Naval Hospital Jacksonville consistently earns The Joint Commission’s Gold Seal of Approval, and our Medical Home Port teams have earned highest-level recognition from the National Committee for Quality Assurance. The hospital was the first on Florida’s First Coast to earn Baby Friendly certification from WHO and UNICEF. The Family Medicine residency program has earned numerous awards for scholarly activity. The command was the first to earn Gold Star Recognition from Prevention Partners for quit-tobacco systems. The command has launched a pilot of value-based care for Navy Medicine worldwide.

When arriving aboard NAS Jax

Update your address (call DEERS at 800-538-9552); change to a local PCM (call TRICARE at 800-444-5445 or go to https://www.dmdc.osd.mil/appj/bwe); register at Medical Records (just inside the hospital’s entrance that faces Mustin Road for families and retirees, or at the branch health clinic for active duty); and make an appointment with the new PCM.

Getting Care

For appointments, call 904-542-4677 or 800-529-4677 (hospital); active duty call 904-546-7094 (branch health clinic). Or schedule online at www.TRICAREonline.com.

For clinical advice 24/7/365, call the Nurse Advice Line at 800-874-2273.

To make appointments online, refill prescriptions online, or connect to secure email messaging, go to the TRICARE Online Patient Portal at www.TRICAREonline.com. Secure email messaging (for non-urgent emails with your doctor) is also at https://mil.RelayHealth.com.

To reschedule or cancel an appointment, please call ahead. We recommend 24 hours in advance. This allows us to give your time slot to another patient who needs care.

Your Medical Home Port team is focused on your total health and wellness. So it’s better positioned than an ER to provide urgent, routine, and preventive care. In a medical emergency, call 911 or go to the nearest emergency room. The branch health clinic does not have an ER.

To help us improve your care experience, please submit an ICE comment (at a kiosk or on our website) or contact Patient/Customer Relations.

Find all of our services, phone numbers, and a doctor directory on our website at www.med.navy.mil/sites/NavalHospitalJax. You can also find our free “NHJax” app on our website.

TRICARE

Under DoD’s TRICARE health benefits program, families and retirees can choose from TRICARE Prime, Extra, and Standard (as well as TRICARE Young Adult and dental plans).

TRICARE
https://www.tricare.mil
800-444-5445 (TRICARE South/Humana Military)

TRICARE Active Duty

Family Member Dental Plan
844-653-4061
https://tricare.mil/tdp
https://www.uccitdp.com

TRICARE Claims Assistance
800-403-3950
https://tricare.mil/claims

TRICARE for Life
866-773-0404
https://tricare.mil/tfl

TRICARE Health Benefits Advisors
(hospital 1st floor of Central Tower)
904-542-9165

TRICARE Pharmacy Home Delivery
877-363-1303
www.express-scripts.com/TRICARE

TRICARE Referral Desk
(hospital 1st floor of Central Tower)
904-542-4677, option 6

TRICARE Retiree Dental Plan
888-838-8737
www.tricare.mil/CoveredServices/Dental/TRDP

TRICARE Value Options
Mental Health
800-700-8646

TRICARE Young Adult
800-444-5445

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