The primary mission of Fleet and Family Support Center (FFSC) is to assist commands in achieving operational readiness, superior performance and member retention, and to promote a reasonable quality of life for military personnel and their families.
To do this, the FFSC provides a variety of services to single and married service members and their families. These services enhance personal and family readiness and adaptation to the military lifestyle by helping families in crisis, providing individual counseling, assisting with relocation to another duty station, helping family members with employment issues, providing in-home parent training and more. The FFSC’s trained professionals and volunteers can provide advice and assistance.
The FFSC is in Building 554 on Child Street. Customer service hours are 7:30 a.m. to 4 p.m. Monday through Thursday and 7:30 a.m. to 3 p.m. Friday.
Persons eligible for services include active-duty service members and their family members, Reservists on active duty, and military retirees and their family members.
The FFSC coordinates with and provides assistance to other military and civilian support agencies and groups that are concerned with helping military service members and the military family. While the FFSC does not replace the command ombudsman, command master chief or other traditional military avenues of assistance, it works with them and acts as a central source of information and referral. Some of the free programs offered by the center include:
Hospitality Kits: Hospitality kits include a set of dishes, flatware, pots and pans, a coffee pot, a toaster and a steam iron. A limited number of hospitality kits and children’s 1-inch-thick sleep pads are available on a first-come, first-serve basis for incoming personnel only. A valid military ID and a copy of inbound PCS orders are required.
Information and Referral Program: The Information and Referral Program provides service members and their family members with information about services offered in the community and how to access these services. Basic information such as organization names, telephone numbers, addresses and physical accessibility is provided.
Deployment Support Program: The Deployment Support Program helps service members and their families manage the challenges of deployment by helping them to better anticipate and understand the physical and emotional demands associated with deployment through workshops, counseling, and Information and Referral programs.
While the intent is to be proactive and offer support, encouragement and assistance to prevent emergencies, the FFSC also stands ready to help family members resolve problems when emergencies occur during the service member’s absence.
Sexual Assault Prevention and Response Program: The Sexual Assault Prevention and Response (SAPR) Program is comprised of three components: prevention, training and education; crisis intervention with the use of volunteers; and statistical reporting. The program is designed to respond whenever victims of sexual assault are in need of supportive services through the crisis phase and forensic examination. Call the SAPR advocate at 904-509-8121. Limited reporting assistance may be obtained by contacting your command SAPR advocate, the sexual assault response coordinator, the chaplain, the FFSC or a health care provider.
Education and Training: The FFSC offers an educational program designed to provide assistance and information to service members and their families who may be experiencing problems. People who wish to learn more about a subject may also attend the classes. Some of the classes and workshops available are:
- Anger Control.
- Communication Skills.
- Return and Reunion.
- Smooth Move.
- Sponsor Training.
- Stress Management.
- Suicide Awareness.
- What a Difference a Dad Makes in the Life of a Child.
The FFSC provides speakers for pre-deployment briefs, spouses clubs, safety standdowns, GMTs and other events.
Counseling: The following counseling services are available at no cost:
- Family and Marriage Counseling — Provides direct counseling services and referrals and works closely with the Family Advocacy Program when necessary.
- Individual Counseling — Covers all areas not mentioned previously and any unique situations that an individual might encounter.
Family Employment Readiness Program (FERP): Provides job search assistance and career counseling to military spouses and eligible family members. This service includes but is not limited to the following:
- Information concerning educational and vocational training offered in the Jacksonville area.
- Information concerning job openings in the Jacksonville area.
- Instructions on preparing applications for employment with private, federal, state, county and city organizations.
- Professional employment counseling.
- Referral to external resource partners, such as WorkSource.
- Seminars and workshops on subjects of interest in the employment field, such as resume and cover letter preparation and job search and interviewing.
- Special events, such as job fairs.
Transition Goals, Plans, Success (TGPS): This is a five-day DoD mandatory workshop for those separating or retiring provides instruction on skills assessment, resume writing, interview techniques, salary negotiations, financial considerations and overview of veterans’ benefits designed to build skills which allow Service Members to depart “career ready,” having met mandatory Career Readiness Standards.
Spouses are encouraged to attend. It is a joint venture by the Fleet and Family Support Center and the Departments of Defense, Labor and Veterans Affairs.
Personal Financial Management Program: Provides classes and workshops on various financial and consumer education topics, including personal financial planning, managing money and credit, downsizing your debt, car buying, home buying, checking account management, and savings and investment basics. Most programs are scheduled quarterly at FFSC.
The FFSC also facilitates the weeklong Command Financial Specialist (CFS) Training Course. This course is offered once quarterly and is available to E-6s and above who will have 12 months remaining on board after completing the workshop. Advanced CFS training is also provided periodically during the year.
Relocation Assistance Program (RAP): Provides counseling, information and guidance for the service member and family preparing to PCS to their new duty station. RAP maintains an up-to-date, computerized DOD database at https://installations.militaryonesource.mil, which provides essential information for more than 300 duty stations worldwide. Major topics include:
- Family issues.
- Health wellness.
- Household goods.
- Installation photos.
RAP provides foreign culture information, brochures pertinent to moving, electronic welcome aboard packets and video presentations for select locations. Additionally, smooth move workshops and sponsor training classes are offered on a regular basis. Anyone considering a new duty station or in receipt of PCS orders should take advantage of the Military Installations website and other assistance provided by the RAP. It will enable you to make better-informed decisions about your new duty assignment and can help relieve some of the stress associated with moving.
Family Advocacy Program (FAP): This program addresses the prevention, evaluation, identification, treatment and follow-up, and reporting of child and spouse maltreatment. Family violence detracts from military performance and from the efficient functioning of military units. Experience shows that FAP can be tremendously effective in serving families and in supporting the Navy mission. FAP has three components: education, prevention and case management.
New Parent Support (NPS): An early intervention, home-visitation program promoting healthy family functioning, healthy child development, positive parent-child interactions, and advocacy and referral to other services. The program offers assistance to expectant and new parents of infants to 3-year-olds by providing education, information and guidance. The goals of the NPS program are to:
- Strengthen positive parenting skills.
- Enhance the family’s ability to cope with the challenges of parenting and military life.
- Promote healthy childhood growth and development.
- Increase access to military and civilian social and health services for all family members.
- Reduce the incidence of child abuse and neglect through home-based supportive and educational intervention.
We Can Help: Your personal life affects the operational readiness of the Navy, so naturally we want you to get the best for yourself. All FFSC programs are aimed at making life in the Navy more meaningful and productive. Single and married people, from E-1s through admirals, are all receiving FFSC services right now.
You are not alone. Our staff is here to listen and to help. Sometimes talking things over helps to put our lives into perspective. Why not come in for a visit to see where we are, meet our staff and learn what programs are available. If you need information or assistance of any kind, contact the FFSC at 904-542-5745 or DSN 942-5745.