The medical clinic operates three primary care management teams staffed by board-certified family practice physicians, flight surgeons and physician assistants. Additional clinics include pediatrics, optometry, mental health, dental, immunizations, laboratory, radiology, physical therapy and pharmacy. The group’s Health and Wellness Center provides preventive health education and testing. Bassett Army Community Hospital, 23 miles north of Eielson on Fort Wainwright, is Eielson’s referral source for specialty and inpatient care. The TRICARE office arranges referral care with civilian offices in Fairbanks and Anchorage, as well as military medical care at Joint Base Elmendorf-Richardson, Alaska; Travis AFB, Calif.; and Madigan Army Medical Center at Joint Base Lewis- McChord, Wash. At the dental clinic, all active-duty military members may receive the full spectrum of general dentistry care, including endodontics, oral surgery, periodontics and prosthetics. The dental staff provides educational services to base schools and assists other organizations with dental disease prevention programs.
Routine appointments are available by calling 907-377-1847 between 7:30 a.m. and 4:30 p.m. on weekdays. Same-day appointment requests are validated by a telephone consultation with a doctor, nurse or physician assistant. If a patient is ill, quarters may be issued by the clinic. Quarters are official recommendations by a medical provider to the supervisor or commander of a service member who is too ill to work. Supervisors and commanders determine or approve the time off.
The 354th Medical Group strives to provide exceptional customer service and top-quality medical care at all times. Each area in the medical group is assigned a patient advocate who will address your concerns and follow up until they are resolved. Each advocate will have their photo in the clinic waiting area for easy identification. The medical group patient advocate can be reached by calling 907-377-6714 or by asking the base operator for the patient advocate. Patient questionnaires are reviewed monthly by the medical group executive leadership and are used to tailor services to the needs of customers. Comment cards are also available in the main clinic waiting room.
Mental Health Services
Mental Health Services are all located in the 354th Medical Group, Building 3349, and include the Mental Health Clinic, Alcohol and Drug Abuse Prevention and Treatment (ADAPT) Program, and Family Advocacy Program. The Mental Health Clinic provides services for all activeduty members as well as family members and eligible Guard/Reserve members. Services include individual assessment and treatment for depression, anxiety, deployment issues, marital problems, work/home-related stress and substance abuse. Group treatment is also used to help skill building in such areas as stress and anger management. Call 907-377-3071 for an appointment.
The ADAPT program provides alcohol and drug abuse evaluation and treatment for military health care beneficiaries, as well as prevention education services and the base drug testing program. Call 907-377-3071 for more information.
The Family Advocacy Program promotes family health, welfare and morale. This is an Air Force program consisting of two components: family maltreatment and prevention, and outreach. Family Advocacy assesses suspected child and spouse maltreatment. Staff members conduct family assessments and provide treatment to base families. Call 907-377-4041/4042 for more information.
The Special Needs Identification and Assignment Coordination (SNIAC) process assists Air Force family members with special medical and/or educational needs. Family members with certain physical, emotional or educational needs, including individual education plans, are required to enroll. SNIAC coordinates overseas medical and educational clearances with gaining and losing bases. Sponsors are required to initiate a SNIAC file at the patient administration office if special needs exist. Call 907-377-6541 for more information.
Although Eielson does not have an emergency room, 24-hour ambulance service is available for transport to Bassett Army Community Hospital or to Fairbanks Memorial Hospital. In case of emergency, dial 911 from an on-base phone. Cellular phone users may also dial 911, but this will connect you with the local community dispatch. You must tell them you are on Eielson if you need an on-base ambulance. Members with non-emergent conditions should call the clinic at 907-377-1847, Monday through Friday between 7:30 a.m. and 4:30 p.m.
For routine active-duty personnel appointments, call 907-377-1847. Dental sick call is available at 7:30 a.m. and 12:30 p.m. Monday through Friday. For after-hours dental emergencies, call 907-377-1847. Routine dental service is not available for family members or retirees at the Eielson clinic. However, there are civilian dentists in the local area who accept the TRICARE Dental Program. For information about TDP and the availability of civilian dental care, call the TRICARE office at 907-377-5155. To enroll, applications are available at www.ucci.com. Retirees can enroll in the Delta Select USA TRICARE Retiree Dental Program by calling 888-838-8737, or by visiting www.ddpdelta.org.