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Arrival Information

Arrival Information

The Soldier Support Center is located in building 3400, between B and C Avenues and 16th and 17th Streets. It is the first stop all permanent party Army personnel will need to make when reporting to Fort Lee during duty hours. This includes U.S. Army Medical Department Activity and U.S. Army Dental Command Soldiers. Other services, to include Army recruiters and MEPS cadre, should contact their gaining units for specific instructions.

The staff signs Soldiers in from permanent change of station leave, starts their financial paperwork, schedules new arrivals for their first appointments and directs them to their new unit.

In addition, the staff provides service to all active-duty military, family members, retirees and their family members, as well as Department of Defense Civilians requiring ID cards for employment. This includes registering eligible personnel in the DEERS system, which gives them access to medical care, the Post Exchange system and the commissary.

Personnel requiring a new ID should bring with them all required supporting documentation (such as birth certificate, marriage certificate and power of attorney). In most circumstances, sponsors are required to accompany family members.

The Soldier Support Center is open for general operations from 8 a.m. – 4 p.m. After hours, permanent party should report to the Installation Operations Center, building 1107, to sign in off leave and receive required instructions for the next duty day.

When arriving at the Soldier Support Center, parking in the 13th Street lot is recommended.

Soldier Support Center, Faughn Hall
1401 B Avenue, Bldg. 3400
Fort Lee, Va. 23801
During Duty Hours: 804-734-7784/6722/7752
After Duty Hours: 804-765-7930
Fax: 804-734-6986

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