Joint Base Lewis-McChord Community

Community Services

Army Community Service
Army Community Service is designed specifically to assist service members, families, retirees and eligible civilians in coping with a variety of situations. ACS provides information, assistance and guidance to members of the community in dealing with personal and family problems beyond the scope of their own resources.

ACS services at Lewis Main are located in the Waller Hall Welcome Center, 2140 Liggett Ave.; the ACS Annex, 2166 Liggett Ave.; the Family Resource Center, 4274 Idaho St.; and Family and MWR Headquarters, 2013 N. 3rd St. Plus, the Airman and Family Readiness Center at McChord Field, 552 Barnes Blvd. For updated information regarding ACS programs, visit the ACS website JBLMmwr. com/acs or call Information and Referral Services at (253) 967-7166.

Guidance and assistance can be found through the following offices and programs.

Air Force Aid
If an emergency or financial crisis leaves you short of cash, Air Force Aid Society may be able to help. Assistance can be provided to help with things from buying food and paying rent to covering funeral expenses. Air Force Aid can also help with utilities, vehicle repair, emergency leave and, in certain circumstances, with dental expenses. Applications can be completed online at Representatives are available to help at the Airman and Family Readiness Center, 552 Barnes Blvd. For information and appointments, call (253)-982-2695.

Airman and Family Readiness Center
A key resource at McChord Field and a gateway to accessing all available resources is the Airman and Family Readiness Center. The center provides information, support and services for Airmen and their Families to help balance the demands of a military lifestyle. This facility is at 552 Barnes Blvd. For more information, call (253) 982-2695.

Escape Zone
This free program offers parents and their children ages 5 and younger a chance to learn, socialize and have fun with other parents and children. The Escape Zone is located at 841 Fairway Road. For more information, call (253) 982-8590.

Army Emergency Relief
Emergency financial assistance is available from the Army Emergency Relief Program in the ACS Annex, 2166 Liggett Ave. at Lewis Main. AER provides interestfree loans and grants to Soldiers, retirees, survivors and their Family members. Activeduty Soldiers must apply for help in person at the AER office. Spouses must have an AER power of attorney or permission from the Soldier to apply in the absence of the Soldier. Assistance with emergency travel is available during normal business hours. For after-hours emergencies, call the Red Cross at (877) 272-7337.

AER also provides educational assistance for Families of active duty, retired or deceased Soldiers, including loans and scholarships. Call (253) 967-9852 for more information.

Army Family Team Building
Learn Army acronyms as well as basic information about the Army, personal growth skills and leadership skills with Army Family Team Building. The classes improve personal and family preparedness, which enhances overall Army readiness, increases resiliency and helps America’s Army adapt to a changing world. Available in three levels, classes are offered monthly or can be customized to meet the needs of organizations on the installation. AFTB offers free child care during the classes. The AFTB office is located at 4274 Idaho Ave. For registration, call (253) 967-AFTB (2382).

Employment Readiness Program
Create or update your resume, locate local jobs and enter the job market with help from the Employment Readiness Office. Located at 2166 Liggett Ave. at Lewis Main and at 552 Barnes Blvd. at McChord Field, ERP services are available to all eligible personnel except active-duty service members. Active-duty service members are required to use the Army Career and Alumni Program transition services. Services are also available to family members of DOD civilians on a space-available basis.

The ERP maintains listings of local job openings including federal, state, county and other local job vacancies. Employment opportunities range from temporary parttime to permanent full-time positions. Job announcements are updated daily. Assistance is provided to those who want to volunteer their services to gain additional experience.

Computers are available for family members registered with the ERP. The program’s coordinator offers assistance on the preparation of applications, resumes and cover letters. For more information and operating hours, call (253) 966-8325 for the ERP office at Lewis Main or (253) 982-2328 for the office at McChord Field.

Exceptional Family Member Program
The Exceptional Family Member Program provides referral services for educational, housing, community and military services for families with special needs. Early enrollment in the EFMP is the Soldier’s guarantee that the Army will do its best to match the Soldier’s grade and specialty with a location where their exceptional Family member’s needs may be met. Information about EFMP enrollment is not given to selection boards; therefore, enrollment does not adversely affect a Soldier’s selection for promotion, schools or assignments. For more information, call (253) 967-9704/9705/3451 or stop by Waller Hall at Lewis Main. McChord personnel should report to the Medical Squadron Building, 690 Barnes Blvd., or call (253) 982-3350.

Family Advocacy Program
The Family Advocacy Program provides education and prevention programs to help service members and their families maintain a strong family unit. FAP is concerned primarily with the prevention and reduction of domestic violence and child abuse. The program has two major components: The Family Advocacy Program Manager is responsible for the prevention program, which includes educational classes and community awareness, while the Behavioral Health FAP provides treatment at Madigan Army Medical Center. The overall program ensures coordination among many other components in the community. The program monitors the prevention, identification, reporting, investigation and treatment of domestic violence and child abuse.

Classes focus on healthy families and programs that help parents develop positive parenting skills. The classes cover the various ages and stages in child growth and development, and skills that prevent child abuse. For more information, call (253) 967-5901. Offices are at 2013 N. 3rd St. at Lewis Main.

Supplementary classes focus on healthy relationships for Soldiers and their spouses to develop coping skills to prevent domestic violence. These classes are open to all eligible personnel and include topics such as anger and stress management. FAP provides required annual prevention training to all units and services members at JBLM. The program has launched a joint effort between the hospital and the installation.

New Parent Support Program
The New Parent Support Program is a professional team of social workers and registered nurses providing no-cost, inhome free parenting support and educational services to JBLM families with children 3 years old and younger. The program helps parents learn to cope with stress, isolation, post-deployment reunions and the everyday demands of parenthood.

Home visitation services offer parents the opportunity to improve their skills as parents and to learn new skills that may work even better. There are often many questions about children’s needs and what to do — the NPSP is a reliable source for parents. For more information about the program, call (253) 967-7409. McChord Field personnel should call the Airman and Family Readiness Center at (253) 982-2695.

NPSP offers classes that focus on healthy families to help parents develop positive parenting skills. The classes cover the various ages and stages in child growth and development, and skills that prevent child abuse.

Victim Advocacy Program
The Victim Advocacy Program’s victim advocates provide comprehensive assistance and act as liaisons to and for victims of domestic violence on JBLM. The advocates also strive to educate personnel regarding the most effective responses to domestic violence on behalf of victims and at-risk family members. Military spouses who are victims of domestic violence and are ID card holders are eligible for services of the VAP. The victim advocates are available 24/7 through the SAFE LINE at (253) 966-7233 (SAFE). Walk-ins are welcome Monday through Friday from 7:30 a.m. to 4:30 p.m. in the DFMWR Building, 2013 N. 3rd St. at Lewis Main, and in the Airman and Family Readiness Center, 552 Barnes Blvd. at McChord Field. After-hour reports should be made to the emergency SAFE LINE at (253) 966-7233 (SAFE). For more information, call a victim advocate at (253) 966-7233.

Family Resource Center
The Family Resource Center serves as the center that ties Family Readiness Group requirements to headquarters support functions. The FRC supports commanders with programs that enhance family readiness, provides resource support for families, coordinates FRG trainings and guides FRG leaders and members in implementing a unit FRG. The facility has meeting spaces for FRG meetings, projects and briefings.

The FRC is located at 4274 Idaho St. at Lewis Main. For more information, call (253) 967-9496.

Financial Readiness
The Financial Readiness Program in the ACS Annex, located at 2166 Liggett Ave., Lewis Main, and at the Airman and Family Readiness Center at McChord Field, offers one-on-one financial counseling and classes in personal financial management. Financial specialists can help you to construct and follow a budget, manage your credit and improve your credit score, eliminate your debt, lodge consumer complaints, build an emergency savings account and invest for retirement and other long-term goals. Walkins are welcome, but appointments to see financial specialists are recommended. Call (253) 967-7166 for assistance at Lewis Main, or (253) 982-2695 for assistance at McChord Field. Classes are taught by financial specialists on subjects such as budgeting, credit repair, debt management, saving and investing, insurance and identity theft. To enroll in a class or to receive a schedule of classes offered, call (253) 967-7166 or (253) 982-2695. Classes are also taught at unit classrooms and at FRG meetings by request. All services offered by the FRP are free to service members, retirees, families, survivors and civilians. For more information, call (253) 967-3525.

Information, Referral and Follow-up
The Information, Referral and follow-up Program provides an integrated system of service delivery that links clients to available and appropriate resources. Intake assessments are conducted with individuals and families in need of social services assistance to refer them to the appropriate program or agency. When necessary, the Information, Referral and Follow-up Program will contact referral agencies on behalf of the client.

An extensive resource file of local public, private and voluntary service agencies and organizations is available to help clients get the assistance they require. A followup visit may be scheduled to ensure that appropriate services were provided and the problem was resolved. Information, Referral and Follow-up Services are in Waller Hall, 2140 Liggett Ave. For more information, call (253) 967-7166.

JBLM Armed Forces Action Plan
The JBLM Armed Forces Action Plan is a grassroots process to identify the most significant quality-of-life issues affecting service members, retirees, civilian employees and families and to bring them to the attention of senior leaders for action. Information provided through this process gives commanders and leaders insight into current satisfaction detractors, quality-of-life needs and the expectations of the base community. Leadership uses the information to effect changes that improve standards of living and support programs. These changes foster a satisfied, informed and resilient community. This year-round process begins at the installation or unit level. It is the pre-eminent means for commanders at all levels to learn of and seek solutions to the concerns of their communities. To learn more about the Armed Forces Action Plan process or to volunteer, visit the office in Building 4274 or call (253) 967-3689.

Key Spouse Program
The Key Spouse Program enhances family resiliency through several programs while an Air Force member is deployed. A key spouse is the face of squadron leadership to families, providing peer-to-peer Wingman support and information and referrals to family members. Caring for families on the homefront allows the warfighter to focus on his/her mission at home and downrange. The commander and first sergeant rely on the key spouse’s judgment, reliability and positive attitude to accomplish program goals. The key spouse’s performance has a direct impact on the morale of families in the unit. For more information, call (253) 982-2695.

Military and Family Life Consultants
Military and Family Life Consultants are licensed, professional social workers, psychologists, marriage and family therapists and counselors who provide situational problem-solving consultations for education and training support. Topics include combat stress and coping strategies, emotional cycles of deployment and reintegration, communication, relationships issues and reestablishing intimacy, anger management/ conflict resolution, parenting skills and children’s reactions to deployment and reunion.

Consultants do not maintain written records and consultations are confidential. Call (253) 329-6632. Consultants maintain offices in the ACS Annex, 2166 Liggett Ave. at Lewis Main. In addition, there are consultants working with Child, Youth and School Services; they can be reached at (253) 329-6598.

Mobilization and Deployment Program
Commanders, service members and family members can maintain mission readiness and resiliency with assistance from the Mobilization and Deployment Program. The program offers one-on-one deployment and family care plan assistance, as well as provides unit and family readiness group briefings and workshops. Workshop topics include pre-deployment, children and deployment, reunion and family care plans.

Additional topics include “Battlemind for Spouses,” “The Emotional Cycle of Deployments,” “Care Team Training” and “Care Team – The Commander’s Role.” The office provides multiple resources such as deployment checklists, activity books for children and “Deployment Cycle Readiness: Soldier’s, Airmen and Family Member’s Handbook.” The Mobilization and Deployment Program is in Waller Hall, 2140 Liggett Ave. For more information, call (253) 967-8430.

Outreach Program
The main goal of the Outreach Program is to educate service members and families on the services available within ACS. The outreach team provides ACS overview briefings to units, FRGs and pre-deployment and re-deployment events. Briefings and informational displays can be provided on the following services: Financial Readiness, Employment Readiness, Mobilization and Deployment, the Exceptional Family Member Program, Army Emergency Relief, Information and Referral, Relocation Readiness, Army Family Team Building, JBLM Armed Forces Action Plan, Family Advocacy Program, Volunteer Corps, Survivor Outreach Services, Military and Family Life Consultants and the Airman and Family Readiness Center. ACS promotes self-reliance, resiliency and stability for service members and families.

If you’d like ACS to attend your event for an overview or an information display table, call (253) 967-3544.

Relocation Readiness
Newly assigned service members and families are welcomed at the Relocation Readiness Program at Waller Hall, Lewis Main and the Airman and Family Readiness Center, McChord Field.

Individual relocation counseling and computerized information — “Plan My Move” installation booklets — from activeduty military installations, are provided upon request.

Limited immigration and naturalization services are available for foreign-born spouses. Find information on programs, volunteer opportunities, employment, schools and more. For more information, call (253) 966-6338 (Lewis Main) or (253) 982-2695 (McChord Field).

You may obtain a 30-day loan of household items from the ACS Loan Closets at Lewis Main or McChord Field. A copy of your orders is needed to pick up the household items.

During in-processing at the USAG Reception Center, you will be required to attend Newcomers’ Orientation, which is usually held once a month. Spouses are highly encouraged to attend. Representatives from various MWR facilities and other installation offices/organizations attend to promote their activities. There you will find information on Family Readiness Groups, libraries and Child, Youth and School Services, as well as the education center, upcoming special events and more. Free onsite child care is provided. Attendees are provided free lunch and a guided bus tour of the installation.

Service members being assigned to McChord Field will in-process at the Military Personnel Section, 100 Jackson Blvd., where they will be given a date for the mandatory Newcomers’ Orientation. Call (253) 982-9642.

For more information about ACS programs and services at Lewis Main and Lewis North, call (253) 967-3633; McChord Field, call (253) 982-2695.

Soldier and Family Assistance Center
The Soldier and Family Assistance Center was created to provide compassionate, coordinated services to Warriors in Transition and their Families. The SFAC is a one-stop shop for services that partners with the Warriors in Transition Battalion as a friendly, supportive team dedicated to encouraging self-development, wellness and to meet the unique needs of Warriors in Transition and their families.

The SFAC provides a warm and relaxed environment where Warriors in Transition and their families can gather to obtain services necessary to assist them in their transitions. The facility includes a central reception area, program services staff offices, computer café with Internet access, child activity area and a lounge with video games, TV and library.

The SFAC serves as a resource center for information and referral services. The onsite program services include child and youth services, education, employment, financial, human resources, social services and veteran’s affairs. Other services requiring less than a full-time presence are brought in at designated times. Still other services will be provided through priority off-site appointments coordinated by the SFAC staff using a priority Blue Card System.

The JBLM SFAC works to meet the needs of Warriors in Transition and their families and to involve them as an integral part of the Warriors in Transition recovery and rehabilitation program. Partnered with the Warriors in Transition Battalion, the SFAC’s services support the needs of the Warriors in Transition and their families as they prepare to transition back to their units or into a productive civilian workforce. For additional information, call (253) 966-8433/8434.

Survivor Outreach Services

Survivor Outreach Services provide longterm support to families who have lost a service member. The office assists survivors with financial counseling, money management, information and referral services and support groups. For more information, call (253) 966-5047 or (866) 963-2538.

Volunteer Corps Coordinator
Volunteers — making a better tomorrow today! Learn and develop new skills, network with other professionals and create opportunities for yourself while making a difference in our community. JBLM has a host of volunteer organizations offering many exciting opportunities.

To learn more about volunteering, go to or contact the Volunteer Corps Program Manager at (253) 967-2324. Located in the Family Resource Center, the office will assist you in finding a place to share your time and talent. The office tracks volunteers and monthly hours and conducts annual basewide recognition.

Waiting Families Support Group Families whose service members are on overseas tours will find support with the Waiting Families Support Group. The primary function is to provide support and to help family members find solutions to their problems. The WFSG also provides an opportunity to meet others in similar circumstances as well as support for the unique problems involved in this type of military tour. For more information, call (253) 967-3633.

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