How to See Your Primary Care Manager

Contact the Hickam Clinic appointment line at 448-6000 to make an appointment with your PCM. There are multiple types of appointments that you can access. Below is a list of them and the timeline that you can expect for each category of appointment.

NOTE: There are no emergency services at the Hickam Clinic. Dial 911 or go to the closest emergency room for instances of possible loss of life, limb or eyesight.

ACUTE appointment type is designed for scheduling appointments for beneficiaries who have a need for nonemergent urgent care that requires treatment within 24 hours.

ROUTINE appointment type is designated for patients who require an office visit with their PCM or mental health provider for a new health care problem that is not considered urgent. You should be offered access to this appointment type within seven days.

SPECIALTY appointment type is designated for an initial consult or referral appointment to a specialist or an initial self-referral for specialty care by a patient to a specialist. Access should be offered within 28 days.

WELLNESS appointment type is designated for patients who require preventive, health maintenance care (e.g., physical examinations, periodic examinations, check-ups, screenings, etc.). Access to this appointment type is within 28 days.

NOTE: All services, with the exception of pharmacy, are restricted to members enrolled to the 15th MDG. Enrollment queries should be referred to the TRICARE section. The 15th MDG personnel strive to provide world-class, patient-centered medical care to America’s heroes and their families in the Pacific.