TRIPLER Army Community Hospital Community
MEDDAC-J Model of Readiness and Quality Care
By MEDDAC-Japan Public Affairs Office
As the focus on readiness by senior Army leaders and Congress continues to shape organizational mission focus across the Army, Medical Department Activity-Japan (MEDDAC-Japan) is tackling the medical aspect of readiness head on at Camp Zama.
In March, the BG Crawford F. Sams Health Clinic (CFSHC) underwent a survey visit from the Joint Commission. The Joint Commission is an independent, not-for-profit organization that accredits and certifies nearly 21,000 health care organizations and programs in the United States. The Joint Commission ambulatory care survey, for which MEDDAC-J was evaluated, is comprised of over 200 standards and 1,100 elements of performance.
The surveyors were able to successfully evaluate the competencies of MEDDAC-J staff in several areas to include, but not limited to, the environment of care, provision of care, records management, credentialing and privileging and emergency management.
The survey revealed that MEDDAC-J staff members consistently demonstrate the organization’s commitment to the quality and safety of the care provided to the Camp Zama community.
The surveyors made recommendations and offered examples of “Best Practices” in key areas. Staff members were overwhelmingly lauded for their commitment and dedication to the programs and patient care that assists MEDDAC-J in its journey towards becoming a high reliability organization.
The CFSHC’s Family Medicine Clinic also received high praise during a Regional Health Command-Pacific Organizational Inspection Program (OIP) visit.
The OIP team stated that “MEDDAC-Japan’s Family Medicine Clinic’s performance improvement projects were among the best Army Medical Home examples they had seen.”
One of which includes Family Medicine’s Healthcare Effectiveness Data and Information Set (HEDIS) performance improvement project which has consistently enabled the clinic to improve HEDIS measures for the Camp Zama community. According to the National Committee for Quality Assurance (NCQA), HEDIS is a tool used by more than 90 percent of America’s health plans to measure performance on important dimensions of care and service. Among them are the following: asthma medication use; persistence of beta-blocker treatment after a heart attack; controlling high blood pressure; comprehensive diabetes care; breast cancer screening; antidepressant medication management; childhood and adolescent immunization status; childhood and adult weight/BMI assessment.
The positive OIP results are a direct product of the leadership and knowledge within MEDDAC-Japan’s patient centered medical home management team and the hard working and dedicated commitment of all the Family Medicine providers, nurses and medics.
Medical readiness is also a key factor in determining the quality of service provided by MEDDAC-Japan, ensuring Soldiers are ready to fight today and prepared to fight tomorrow. MEDDAC-Japan continually engages and assists the U.S. Army-Japan (USARJ) leadership by providing medical assets for monthly Soldier Readiness Processing (SRP) stations at Camp Zama. These efforts have significantly advanced USARJ’s medical readiness in less than three months. The success of the SRP process at Camp Zama is a true testament to the leadership at all tenant units post wide.