TRIPLER Army Community Hospital Community
Pharmacy Service (Outpatient)
For Information 433-7880/7882
For Refill Requests 433-6962
Fourth Floor, Mountainside Entrance, G Wing
Prescription Services on the Island of Oahu
With the exception of “special order” or “nonformulary” medications, you can pick up most of your prescriptions (new and refill), to include controlled substances, at any of the military pharmacies (Tripler, Schofield, Hickam, Pearl Harbor or Kaneohe Bay), regardless of where the prescription was originally entered. You are not restricted to one particular pharmacy. For example, you can go to Tripler to receive your prescription that was originally put into the Pearl Harbor pharmacy and vice versa.
NOTE: If your doctor or the pharmacy told you that the medication is a “special order” or “nonformulary” medication, please pick up the first fill of the prescription where it was originally entered (i.e. if seen at Tripler and entered in at Tripler, you need to pick it up at Tripler). Also, please be advised that these specialty medication requests can take several days to be reviewed and approved or denied. Check with your provider or the pharmacy before coming to have the prescription filled. In most cases, any refills for the “special order” medication may be picked up at any other military pharmacy on the island. Please call in your refill ahead of time to make sure the pharmacy has enough time to order the medication and fill your prescription.
ID Card Policy
In order to pick up a prescription, the patient’s military (CAC) or dependent ID card, a front and back facsimile copy of the ID card, photocopy, digital image, phone picture or text message image, or Eligibility Form 490 from the Treasurer’s Office are the accepted forms of identification. This is the preferred and easiest way to pick up prescriptions for a patient. In addition to one of the above items, the individual picking up the medications should be able to verify the patient’s name, date of birth, and the medication(s) they are picking up for the patient, as a sign that they are authorized to act on behalf of the patient. All individuals picking up controlled substances must show a valid government-issued ID card. Only relatives or friends 14 years old or older are considered to have decision-making capacity and can pick up a relative or friend’s prescription. The dispensing pharmacist may still use discretion to withhold dispensing the prescription to someone other than the patient if they feel the person picking up the prescription lacks decision-making capacity.
Automated Refill 808-433-6962
Fourth Floor, G Wing, next to H Wing
Hours: 8 a.m. to 7:30 p.m. Monday through Friday, and 8 a.m. to 4 p.m. Saturday. Closed Sunday. and federal holidays.
Full-service pharmacy that processes new computer-generated prescriptions written by any MTF provider on Oahu, new prescriptions written for formulary medications from civilian providers outside of TAMC, electronic prescriptions submitted by civilian providers outside of TAMC, self-care medications, prescription transfer requests (please allow up to three business days to have these completed), and refill pick-up after 4 p.m. Monday through Friday and all day Saturday and training holidays when the Refill Pharmacy is closed.
Tripler Refill Pharmacy
Automated Refill 808-433-6962
Fourth Floor, Mountainside Entrance at Window #9, directly behind the Main Outpatient Pharmacy
Hours: 8 a.m. to 4 p.m. Monday through Friday. Closed Saturday, Sunday and federal holidays. Refills may be picked up at the Main Outpatient Pharmacy windows after 4 p.m. and on Saturdays and training holidays.
Refill pick-up. The Refill Pharmacy operates on a mandatory phone-in/web refill request basis. Refills can be obtained by using the Phone-in Refill Service, available 24/7. Phone: 808-433-6962. Or you may also refill your prescriptions online using the Online Prescription Refill system. Refills will be ready for pick-up in two business days after 10 a.m. Patients may drop off hard copy prescriptions, which will be ready for pick-up in one business day. Patients may also request to have their prescriptions transferred to TAMC from another MTF or civilian pharmacy. Please allow up to three business days to have this completed and bring all of your prescription information into the pharmacy with you.
Navy Exchange (NEX) Refill Pharmacy
Automated Refill 808-433-6962
Second Floor inside The Mall at Pearl Harbor Navy Exchange, next to Food Court.
Hours: 10 a.m. to 6 p.m. Tuesday through Thursday, 10 a.m. to 2 p.m. Friday and Saturday. Closed Sunday and Monday, training and federal holidays. Closed for lunch 2 to 2:30 p.m.
Refill pick-up. The NEX Refill Pharmacy operates on a mandatory phone-in/web refill request basis. Refills can be obtained by using the Phone-in Refill Service, available 24/7.Phone: 808-433-6962 and select the NEX pickup site option. Or you may also refill your prescriptions online using the Online Prescription Refill system. Refill requests made before noon will be ready in two business days after 1 p.m., and refill requests made after noon will be ready in three business days. Patients may also drop off hardcopy prescriptions, which will be ready three business days after they are dropped off.
Refill Procedures: If you forgot your prescription number, or cannot locate the prescription numbers for your refills, please call the pharmacy where you wish to pick up your refills, at the phone numbers listed above, and a staff member can assist with processing your refills. Refills that are not picked up within 10 business days will no longer be available for pick up, and the patient will need to call the refills in again.
Discharge Prescription Window
Fourth Floor, Mountainside Entrance at Window #6, directly behind the Main Outpatient Pharmacy
Hours: 8 a.m. to 3:30 p.m. Monday through Friday. From 3:30 to 7:30 p.m., go to the Main Outpatient Pharmacy windows. After 7:30 p.m., go to the Inpatient Pharmacy. From 8 a.m. to 4 p.m. Saturday, go to Main Outpatient Pharmacy windows. The Inpatient Pharmacy fills all discharge prescriptions between 4 p.m. on Saturday until 8 a.m. on Monday.
Inpatient Pharmacy: Located on the second floor, G wing (2G405). Go down the Mountainside elevators to the second floor. Go straight when exiting the elevator, past the Core Lab. After passing the Core Lab on your right, you will see signs for Inpatient/Discharge Pharmacy. Go right, and make the first left you come to, Inpatient Pharmacy/Admin will be ahead to your right. Pick up the phone next to the door for assistance.
Pharmacy Website: For more detailed information, please visit the TAMC Outpatient Pharmacy website at: www.tamc.amedd.army.mil/offices/Pharmacy/Pharmacy.html
Electronic Prescriptions: Tripler, as well as all other military pharmacies on Oahu, now accept electronic prescriptions from outside providers. Electronic prescriptions are sent immediately to the pharmacy that the patient requests, don’t require patients to carry hardcopy prescriptions into the pharmacy, and can help prevent medication errors that arise from incorrect interpretation of illegible, handwritten prescriptions. Prescriptions for controlled substances are not accepted through electronic prescribing. Talk to your doctor or pharmacy to learn more about electronic prescribing.
Peak Times (Busiest Hours): 10 a.m. to 1 p.m. and 3 to 5 p.m. Monday through Friday, and 8:30 a.m. to noon Saturday. Weeks directly before or after a holiday also tend to be much busier than usual. Please plan accordingly in order to avoid longer wait times at the pharmacy.
Internet Prescription Refill Processing
If you prefer to order your refills on the internet, please visit our website at www.tamc.amedd.army.mil. Once you have accessed the site, click on the Pharmacy/Refill link for instructions.
It is highly recommended that all eligible personnel assigned to Tripler Army Medical Center use the will-call service for all new and refill prescriptions. The will-call is the most efficient system for the staff and pharmacy. This service allows the staff to go back to work and then stop by the pharmacy later to pick up their prescriptions.