FAMILIES CONTINUE TO EXPERIENCE SHIPMENT DELAYS & POOR SERVICE UNDER HOMESAFE ALLIANCE

By Allison Kirschbaum

Moving to a new assigned area can be difficult and can take a lot of stress. The Defense Department's new privatized system takes less stress by providing families a mover.

Military families don’t have to worry about paying an expensive mover as the defense department has contacted HomeSafe Alliance Company for the moving responsibility. However, due to lots of negative reviews from military families with the use of HomeSafe Alliance, they are not very happy or satisfied with the service as few didn’t receive their items but marked as completed; some already filed an inconvenience claim, which was expected to receive a reasonable amount of money but never received.

This blog will help you understand PCS and household goods shipments, how to choose the right movers, and how to keep yourself aware of this moving situation.

Important Updates on PCS Moves

The military system taking care of military household goods shipments has changed. The government provided HomeSafe Alliance 6.2 billion for this new system, but there’s a negative effect in which several moving companies may lower their prices, which can be expected in lower quality of service.

With this new system, military families have been struggling with their household goods being lost or over delayed. Some are not happy with this and are sharing their experiences with others to prevent this from happening to them.

HomeSafe Alliance and Transcom have denied these reviews about these incidents; however, they assured families they would make amends as they go through the changes in the new military system, but still, families are unsatisfied and frustrated about their household goods.

Understanding PCS and Household Goods Shipments

PCSing is a Permanent Change of Station that involves moving to a new military duty station, and this impacts military personnel and their families by moving a lot to new areas assigned to them.

When moving to a new area, you must be prepared and organized; you must have a plan or system that will take effect on your moving time.

You should expect that your household goods will be transported by a moving truck, so they must be organized thoroughly. It is important to be familiar with things you have packed, so that’s why labels must be pasted on the boxes, such as for furniture, kitchen supplies, bathroom supplies, and more.

You also want to put some fragile stickers on household goods that are glass, ceramic, or too fragile to move or toss around so that they keep them safe.

It would be a great idea, too, if you had a GPS tracking device on each box to prevent any box from getting misplaced or lost. When moving, you should think about buying insurance for your household goods, as this insurance coverage protects against loss or damage during transit.

A good technique plan for packing your household goods will help you lessen the stress of any challenges that may come.

Choosing the Right Movers

We all know that military families are provided with company movers, but because of the recent negative reviews of it, military families need to change and choose the right movers as our household goods are not just a thing; it’s something special to your family, a necessity.

That’s why we need to be informed and know things that are important when choosing the right movers. Such right companies understand the challenges faced by military members and their families during relocations. That's why they provide the right solution.

When choosing the right movers, you must see these characteristics first:

Have enough specialized knowledge about the needs and requirements of service members and their families, as others have specific concerns
Have quickness and efficient
On-point safety and security to assure their clients
Cost-effectiveness
Excellent customer support

What Do Military Families Say About the Situation?

Military families are unsatisfied and stressed by the way HomeSafe Alliance provides service.

One of them spoke up and said, "Delivery has been awful. It's now 20 days after we were supposed to get our shipment, and we have no idea when we're going to get our stuff."

Just imagine the frustration of the families having to wait for the household goods that they need to use. She has three kids, and they are all sleeping on floor mats, trying to buy as little household items as possible. Imagine the horror they went through because of this delivery delay, loss, or such.

Another family member spoke up about it: "Terrible. My household goods have been missing for a month, and Homesafe is completely unreliable and actively stonewalls any attempt for me to get information from them." Their household goods are gone for a month, which for them is very frustrating.

That’s why even though they provided a moving company for you, you have the right to choose a reliable moving company that is quick, has excellent customer support, and you can track your household goods from your previous house to your present.

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