The other main community facility in Redstone’s City Center Zone is the 23,000-square-foot One Stop for human resources, located in Building 3494, and adjacent to the Welcome Center through Pershing Missile Historical Park and accessible from Honest John Road. The One Stop consolidated several human resources services associated with Redstone Arsenal in one location. Since opening at this new site in July 2012, the One Stop welcomes an average 2,500 customers a month. Customers at the One Stop use a Q-matic system to pull a numbered ticket for the services they need. They are called to the facility’s various offices by the number on their ticket. Its main tenant is the Garrison’s Military Personnel Office.
The Military Personnel Office includes some of the following services: Common Access Card and Identification Card services, military retirement services, military transition services, military reassignments, officer/enlisted records, military in/out processing, Soldier actions and military casualty assistance. Some services may experience longer wait times during the lunch period. The office is open every weekday from 7:30 a.m. to 4:30 p.m. daily with its ID card section open from 7:30 a.m. to 3:30 p.m. Monday through Thursday, and 8 a.m. to 3:30 p.m. Friday. Appointments for Common Access Cards can be made online at https://rapids-appointments.dmdc.osd.mil. To contact the ID card section, call (256) 842-2413, or (256) 876-2022, or walk in during hours of operation.
Tag & License
A satellite office for Madison County and the Alabama Department of Public Safety is here on Redstone Arsenal for your convenience. The Tag and License Office renews Alabama driver’s licenses and issues boating, fishing and hunting licenses, disability tags and placards, manufactured home licenses and car tags and titles.
The state licensing office issues first time driver’s licenses, learner’s permits, non-driver identification cards, commercial driver’s licenses and CDL learner licenses, motorcycle licenses, boating licenses and non-U.S. citizen licenses. It can conduct written driver’s tests.
Tags and Licenses hours are Tuesday through Thursday, 8:30 a.m. to 4:30 p.m. for county services and Wednesday, 8:30 a.m. to 4 p.m. for state services (closed noon to 1 p.m. for lunch). Written tests stop at 3 p.m. For more information, call (256) 876-5344.
The Garrison Security Office provides Personnel Security support to many offices on Redstone Arsenal. Please contact your Security Manager to verify if we provide the following services for your organization: in and out processing, security clearance processing, periodic reinvestigation, Operations Security, Information Security, Security Education Training and Awareness, and Industrial Security. All personnel that require in or out processing may come to the One Stop, 3494 Honest John Road, from 7:30 a.m. to 4 p.m. Monday through Friday. Fingerprinting appointments may be made by contacting Joseph Smith, (256) 313-5220; Glenda Demma, (256) 876-6478; or Angela Harris, (256) 876-5580. Fingerprinting must be for official use only.
The Garrison Directorate of Emergency Services runs a badging station where specified Team Redstone employees are issued installation access badges. These badges support daily activities for personnel who are not issued CAC cards; facilitate secure activities requiring command/access codes; and ensure Mission/Key Essential personnel have access during increased FPCON operations. If being issued a Redstone Arsenal badge, employees must bring a federal/state issued ID. When renewing a badge, employees must turn in their old badge. The One Stop Badge Office can also annotate a person’s out processing checklist when clearing the post. Office hours are Monday through Friday, 7:30 a.m. to 4 p.m.
The Defense Finance and Accounting Service/Defense Military Pay Office provides standard pay support service to active-duty Soldiers and their families, to include individual mobilized, National Guard/Reserve and retired Soldiers. Support to civilian employees is limited to establishing myPay PIN accounts for accessing Leave and Earning Statements, W2s, and making changes to pay accounts via the individual myPay Web account. Office hours are Monday through Friday, 7:30 a.m. to 4 p.m.; phone number is (256) 876-8510.
The Garrison Equal Employment Opportunity Office provides support to the Garrison and tenant Army civilian employees assigned to Team Redstone. The office provides complaint processing, manages the Individuals with Disabilities Program for Team Redstone and provides EEO training by request. Office hours are 8 a.m. to 4:30 p.m.; phone number is (256) 876-8015. Appointments are scheduled for Monday, Tuesday, Thursday and Friday between 9 a.m. and 3 p.m. Walk-in appointments are seen on Wednesday mornings from 9 until 11 a.m.
The Retention Office functions as the Post Retention Office, providing support to all the commands on Redstone Arsenal, as well as elements on Fort Rucker and Fort Bragg. In addition to its standard retention mission, which is to retain high-quality Soldiers in the Active component, the Retention Office also helps transition Soldiers into the National Guard and the Army Reserve. Office hours are Monday through Friday, 9 a.m. to 4 p.m.; phone number is (256) 955-3250.
Headquarters and Headquarters Company (HHC), U.S. Aviation and Missile Command (AMCOM) provides company level essential human resource services, training management, and command interest support to approximately 26 organizations on Redstone Arsenal. Office hours are 7:30 a.m. to 4 p.m.; phone number is (256) 876-5710/7797.
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