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Health Services

Health Services

Dwight D. Eisenhower Army Medical Center

www.ddeamc.amedd.army.mil 

706-787-5811, DSN 773-5811

Building 300

Dwight D. Eisenhower Army Medical Center’s mission is to provide world-class comprehensive and compassionate care to our Nation’s Warriors, their families, retirees and all other directed beneficiaries, while maintaining unit and personal readiness to meet the demands of our nation. It is the regional referral center for military treatment facilities within the Southeast Regional Medical Command. Specialty clinics open to all Department of Defense beneficiaries without co-pay includes: allergy, audiology, cardiology, cardio-thoracic, endocrinology, eye-ear-nose-throat, gastroenterology, gynecology, hematology/oncology, infectious disease, internal medicine, neuropsychology, neurosurgery, nephrology, occupational therapy, ophthalmology, optometry, orthopedics, plastic surgery, podiatry, pulmonary disease, radiology, rheumatology, sleep clinic, urology, vascular lab, vascular surgery, wound care and hyperbaric medicine. Eisenhower has a 20-bed inpatient Residential Treatment Facility for active military with substance or alcohol abuse issues. The daily average workload includes 2,750 outpatient visits, 70 inpatients and 3,200 prescriptions filled. The Fort Gordon/Augusta community consists of approximately 47,000 beneficiaries enrolled for care at the medical center. This includes active military and their family members and retirees and their family members.

The Charlie Norwood VA Medical Center and Dwight D. Eisenhower Army Medical Center actively participate in numerous DOD/VA sharing agreements for the provision of medical care to both DOD and VA beneficiaries. Current initiatives include cardiothoracic surgery, neurosurgery, OB/GYN services, hyperbaric medicine, intensive care bed services and gastroenterology services. These agreements yield great benefits for both facilities and their beneficiaries, and Charlie Norwood Veterans Administration Medical Center and DDEAMC continue to build on their sharing initiatives as professional capabilities increase.

Eisenhower has a number of training affiliations with health care organizations throughout the state of Georgia. Professional and paraprofessional trainees from these institutions participate in educational opportunities at Eisenhower. Likewise, Eisenhower’s graduate medical and professional trainees, as well as enlisted technical trainees, rotate through hospital facilities throughout Georgia to gain the broadest educational experience available. Participating hospitals and clinics in Augusta and throughout the state include the Medical College of Georgia, Emory University School of Medicine/Grady Memorial Hospital in Atlanta, Children’s Healthcare of Atlanta at Scottish Rite, Doctors Hospital, Trinity Hospital, Foot and Ankle Group of Augusta, Memorial Medical Center (Savannah), Memorial Children’s Hospital (Savannah), University Hospital, Willingway Hospital (Statesboro) and Windmere Nursing Home. Some examples of medical trainee exchanges include rotations in anesthesia nursing, internal medicine, family medicine, orthopedic training for foot and ankle treatment, neurosurgery, clinical pastoral training, surgery, psychiatry and drug and alcohol treatment. These affiliations for training have proved to be mutually beneficial to both Eisenhower and the various affiliate institutions and greatly contribute to Eisenhower’s mission of providing and promoting readiness, health and training.

DDEAMC also partners with Humana Military Health Care Services for the provision of health care services to DOD beneficiaries. As the Managed Care Support Contractor for the TRICARE South Region, HMHS is responsible for development and maintenance of the local network of civilian hospitals and providers and is responsible for the payment of claims for medical services delivered by network facilities and providers.

Dwight D. Eisenhower Army Medical Center has the gold seal of approval from the Joint Commission.

Patient Portal access for beneficiaries enrolled to DDEAMC Family Medicine Clinic, Connelly Clinic and TMC #4 is available from the website.

Patient Advocate Office

Dwight D. Eisenhower
Army Medical Center

706-787-4656/7820

Building 300, Main Lobby

The Patient Advocate Office is available to serve all patients and their family members who are unable to resolve their medical concerns with their health care provider or the health care management team. DDEAMC’s goal is to meet or exceed our patient’s expectations whenever possible. Raising concerns to the attention of the Patient Advocate enables us to address shortcomings and implement improvements for the future. To encourage complete disclosure, issues raised through the Patient Advocate are confidential, and in no way will health care be adversely affected. In addition to pursuing resolution of concerns through the Patient Advocate, concerns can be addressed with the area Head Nurse or the Noncommissioned Officer-in-Charge. Patients’ recommendations, questions or suggestions should be directed to the Patient Advocate. After duty hours, the Administrative Officer of the Day (AOD) will receive calls at 706-787-2770 and will refer them to appropriate offices.

School House

Graduate and Professional Medical Education

Eisenhower is also an academic medical center for teaching excellence where physicians, dentists, clinical psychologists, clinical pastors, physician assistants, nurses, technicians and health care administrators receive training in their selected specialty. In fact, many local community providers have either served at the center or rotated through Eisenhower’s doors. Educational programs include five graduate medical education programs in family medicine, internal medicine, general surgery, orthopaedic surgery and a transitional intern year; an oral and maxillofacial program; a clinical psychology internship; a clinical pastoral education residency; a certified nurse anesthetist program; a health care administration residency; Phase 2 programs for practical nurses and OR techs, laboratory and radiology technicians; and Special Forces medics. More information is available at www.ddeamc.amedd.army.mil/GME.

Research

The Department of Clinical Investigation is composed of about 20 dynamic personnel that support, conduct and provide regulatory oversight for all clinical and laboratory based research at Eisenhower Army Medical Center, as well as projects being conducted at other centers throughout the region. The core mission of the Department of Clinical Investigation is to support resident research, but investigations conducted by Eisenhower staff and Department of Clinical Investigation biomedical scientists are also encouraged. The Department of Clinical Investigation maintains a fully accredited investigational review board for review and approval of clinical studies, laboratory research capabilities in molecular biology, biochemistry, endocrinology, microbiology, physiology and electron microscopy and has a complete, fully accredited animal laboratory facility with surgical capability. At any given time, there are usually more than 150 research protocols ongoing in the medical center, most being conducted by medical, dental or nursing trainees.

Health and Wellness Center

706-787-6756, DSN 773-6756

Building 29605

The Health and Wellness Center, in Building 29605 next to Gym 4 on Barnes Avenue, is the central resource for health promotion activities. The center offers education classes, health information, community health awareness, individual and group counseling, preventive health screenings, a tobacco cessation program, stress management and other health promotion activities and education classes.

The center is open to all active-duty military and eligible beneficiaries. DOD employees are encouraged to participate in the Civilian Health Promotion and Tobacco Cessation Programs.

It is open 7:30 a.m. to 4:30 p.m. Monday through Friday.

Fisher House

www.ddeamc.amedd.army.mil/visitor/fisher.htm 

706-787-7100, DSN 773-7100

Building 280

The Zachary and Elizabeth M. Fisher House serves as a home away from home for military families of patients who are currently admitted as inpatients at Dwight David Eisenhower Army Medical Center or local medical facilities and the family member(s) are physically in the area.

The Fisher House is a temporary residence and not a treatment facility, hospice, transient lodging or counseling center. Health care providers are not on the Fisher House staff.

Newly renovated in early 2011, the Fisher House has seven individual rooms, all of which include a full bath. The rooms sleep two to four guests, depending on the room size. In addition to the individual rooms, residents share a common living room, kitchen and laundry area. There is no smoking in the Fisher House, and all housekeeping is done by the residents.

Guests are accepted on a first-come, first-served basis. When the Fisher House is full, the Fisher House Manager maintains a waiting list of those who wish to stay. Exceptions to the first-come, first-served basis can be made by the manager in certain circumstances when a waiting list is maintained (seriously ill patients, etc.). Reservations are not made at the Fisher House.

For placement in the Fisher House, a referral for the families will need to be made. Referrals are done through social workers of the medical facility and the Administrative Officer of the Day (AOD) at DDEAMC. Referrals can also be done through the DDEAMC American Red Cross, chaplains and the ward that the patient is admitted to at Dwight David Eisenhower Army Medical Center. If the Fisher House is full when the referral is made, then families who wish to stay will be added to the waiting list. Referrals may be faxed to 706-787-5106. Referral forms can be printed from online at www.ddeamc.amedd.army.mil/visitor/fisher.htm.

During non-duty hours (evenings, weekends, holidays, etc.) contact DDEAMC’s Administrative Officer of the Day for placement into the Fisher House at the AOD Desk number: 706-787-2770, Cell number: 706-830-1405.

Families are strongly encouraged to make other lodging arrangements prior to their arrival in the Augusta area. This ensures that families have a place to stay in the event Fisher House is full. For additional information, visit the following website www.ddeamc.amedd.army.mil/visitor/fisher.htm  or contact the Fisher House, at 706-787-7100.

Eisenhower Army Medical Center

 Kendrick Memorial Blood Center

www.militaryblood.dod.mil/gordon 

706-787-1014, DSN 773-1014

Building 25712

Fort Gordon is home to one of the Department of Defense’s highest collecting blood donor centers. Kendrick is part of the Armed Services Blood Program, which consists of 22 donor centers that provide blood worldwide to service members and their families. Blood is needed to take care of deployed troops as well as patients in military hospitals overseas and at home. Kendrick Memorial is open weekdays for blood donations at the center on Barnes Avenue at 27th Street and has a collection facility for platelet donations on the sixth floor of Eisenhower Army Medical Center. Appointments for blood donation are not required but are available online for donors’ convenience. Call 706-787-1014/3234 for more information or go to www.militaryblood.dod.mil/gordon

USA Southern Regional Dental Command

706-787-2247, DSN 773-2247

Academic Drive, Building 38801-B

USA Dental Activity

706-787-5738/2238, DSN 773-5738

38th Street, Building 38717

Fort Gordon is the headquarters for the U.S. Army Southern Regional Dental Command and U.S. Army Dental Activity, Fort Gordon. The USA SRDC is in Building 38801-B on Academic Drive, and the USA DENTAC is in Building 38717 on 38th Street and Academic Drive.

The SRDC provides operational guidance and staff oversight for subordinate USA Dental Activities/USA Dental Clinic Commands at Fort Benning, Fort Campbell, Fort Jackson, Fort Stewart, Fort Sill, Fort Polk, Fort Sam Houston, Fort Hood, Fort Rucker, Fort McPherson and Fort Gordon. The Fort Gordon DENTAC also has a clinic at Camp Shelby, Miss., and a Dental Liaison Office in Miami. Collectively the SRDC is charged with responsibility for the dental readiness and well-being of military personnel. The DENTAC, Fort Gordon provides comprehensive dental care at three dental clinic locations.

Snyder Dental Clinic is on the corner of Brainard Avenue and 25th Street. Active-duty military should report during the hours of 7:30 to 9:30 a.m. for sick call or annual examinations. 706-787-7050/6265.

Tingay Dental Clinic, near Eisenhower Army Medical Center in Building 320, provides specialty care by referral in periodontics, endo­dontics and prosthodontics. 706-787-5102.

The Hospital Dental Clinic, first floor of Eisenhower Army Medical Center, provides oral and maxillofacial surgery by referral. Military personnel assigned to Eisenhower Army Medical Center, DENTAC, and U.S. Army Dental Laboratory receive their dental care at this location. 706-787-5322.

Emergency care is provided after duty hours, weekends and holidays. Patients should call the Emergency Room, 706-787-5222 or 706-787-6727. The Emergency Room staff will provide information and further instructions if needed. The Fort Gordon DENTAC has post-graduate training programs in the specialties of endodontics, oral and maxillofacial surgery, periodontics and prosthodontics. More specialty residents are trained at Fort Gordon than at any other Army post. The teaching faculty at Fort Gordon consults throughout the United States and overseas. Fort Gordon is the site for several continuing education specialty short courses sponsored by the Office of the Surgeon General. Military dentists worldwide and local civilian dentists attend these short courses.

Anyone having questions on the availability of dental care should call 706-787-5738.

U.S. Army Dental Laboratory

706-787-5200, DSN 773-5200

Building 322

The U.S. Army Dental Laboratory was established at Fort Gordon on April 20, 1979. The dental lab, near Eisenhower Army Medical Center in Building 322, is the only large production dental laboratory in the Army. The mission of the laboratory is to plan, conduct, supervise and perform dental prosthetic and orthodontic laboratory services for oral health organizations in the federal services. In addition to high quality and timely laboratory services, the dental lab also provides training and educational programs for dental officers and laboratory technicians.

Public Health Command District-Fort Gordon

706-787-7841, DSN 773-7841

Building 38801-C

Fort Gordon is the location of the Public Health Command District-Fort Gordon, Building 38801-C and the Veterinary Treatment Facility, Building 500. The Public Health Command District-Fort Gordon provides operational guidance for six branch veterinary commands at Fort Stewart, Ga.; Fort Jackson, SC.; Pensacola Naval Air Station, Fla.; Ft. Benning, Ga.; Jacksonville Naval Air Station, Fla.; and MacDill Air Force Base, Fla. The overall mission is to provide the complete spectrum of authorized veterinary services to all Defense Department agencies within the assigned southeastern sector of the United States, Central and South America, and the Caribbean Basin. The mission also includes integration of regional reserve component elements into the southeastern veterinary force structure and deployment of trained and ready veterinary personnel in support of worldwide contingency operations as may be directed by higher headquarters.

Veterinary Treatment Facility

www.gordon.army.mil/vet 

706-787-3815/7375, DSN 773-3815

Building 500

Register pets with the Fort Gordon Veterinary Clinic by personally bringing a copy of the pet’s vaccination history to Building S-500, North Range Road. According to Fort Gordon Regulation 40-6, Animal Care and Control, this must be done within 10 days of signing for government housing or obtaining the pet. Microchipping and current vaccinations are also mandatory for pets residing on post. Make sure to ask housing about their requirements. All dogs, cats and horses that are 3 months of age or older must be registered. Services are available to all active-duty members and their dependents, retirees and Reservists who have valid Department of Defense identification cards and are enrolled in the Defense Enrollment Eligibility Reporting System (DEERS). Reservists must be on active duty orders. A $2 fee is applied to each cash register transaction. The Veterinary Treatment Facility’s mission focuses on diseases that are transmissible from animal to human. Diseases that do not fall into this category will generally be referred off post for treatment. Please call the office for guidance. Services provided include health certificates, vaccinations, heartworm testing and preventatives, fecal testing and deworming, feline leukemia (FeLV) and feline immunodeficiency (FIV) virus testing, and microchip ID implantation. Sick call appointments for minor problems are also available. Call to schedule an appointment for any of the above services. The Veterinary Treatment Facility is open 8 a.m. to 4 p.m. Monday through Friday. It is closed the last working day of each month for inventory. It is also closed for military working dog emergencies. Scheduled appointments are seen every day the business is open and evening or weekend appointments are scheduled based on the availability of personnel. Due to the size of the waiting area, the clinic staff asks customers to make arrangements for child care.

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