Medical Services

The Naval Branch Health Clinic is one of Naval Hospital Jacksonville’s five branch health clinics. Our priority is to heal our nation’s heroes — Marines, Sailors, Soldiers, Airmen, Guardsmen (active and retired) — and their families. Our clinic is at Building 2104 (on Massey Avenue) and includes a state-of-the-art pharmacy outfitted with the latest automated systems, a laboratory with increased in-house testing capabilities and an expanded medical records area. Branch medical, dental, community counseling, the Substance Abuse and Rehabilitation Program (SARP), physical therapy and occupational health services have been brought under one roof for added convenience of one-stop services.

If you have a primary care manager (PCM) at our branch health clinic, you’re part of our Medical Home Port (Gray, Orange or Pink) team of caregivers. Led by the PCM, the team focuses on meeting your preventive, routine and urgent needs.

Convenience options include the 24/7 Nurse Advice Line, TRICARE Online Patient Portal, secure email messaging, pharmacy home delivery, and a website and app with a doctor directory.

Naval Branch Health Clinic Mayport consistently earns the Joint Commission’s Gold Seal of Approval, and its Medical Home Port (Gray, Orange and Pink) teams have earned highest-level recognition from the National Committee for Quality Assurance.

WHEN ARRIVING ABOARD NS MAYPORT

Update your address (call DEERS at 800-538-9552); change to a local PCM (call TRICARE at 800-444-5445 or go to https://www.dmdc.osd/mil/appj/bwe); register at NBHC Mayport’s Medical Records; and make an appointment with your new PCM.

GETTING CARE

For appointments, call 904-270-3248, or schedule online at www.tricareonline.com.

For clinical advice 24/7/365, call the Nurse Advice Line at 800-874-2273.

To make appointments online, refill prescriptions online, or connect to secure email messaging, go to the TRICARE Online Patient Portal at www.tricareonline.com. Secure email messaging (for non-urgent emails with your doctor) is also at https://mil.RelayHealth.com.

To reschedule or cancel an appointment, please call ahead. We recommend 24 hours in advance. This allows us to give your time slot to another patient who needs care.

Your Medical Home Port (Gray, Orange and Pink) teams are focused on your total health and wellness. So it’s better positioned than an ER to provide urgent, routine and preventive care. In a medical emergency, call 911 or go to the nearest emergency room. NBHC Mayport does not have an ER.

For dental appointments (active duty), call 904-270-4460. For Occupational Health appointments, call 904-270-4347. For wellness classes, contact Health Promotions at 904-270-5251.

To help us improve your care experience, please submit an ICE comment at www.med.navy.mil/sites/navalhospitaljax or contact Customer Relations.

Find all of our services, phone numbers and a doctor directory on our website at www.med.navy.mil/sites/NavalHospitalJax. You can also find our free “NHJax” app on our website.

Our commitment to our patients is the driving force for us to continuously challenge ourselves to offer better access, better services and better quality for the Navy’s third-largest fleet concentration and their family members. “We believe quality health care must be provided in an atmosphere of service, professionalism, compassion, teamwork, trust and respect,” so we ask that you please help us support our Navy Medicine guiding principles by emailing us your comments, suggestions and insight to our Customer Service Department at MYPTCustomerService@sar.med.navy.mil, or you can contact us by calling the CO’s Care Line at 904-542-CARE (2273). We want to be your provider of choice!

For updates regarding TRICARE, services and pharmacy services, visit our website www.med.navy.mil/sites/NavalHospitalJax.

TO OUR PATIENTS

We are strictly an outpatient clinic and not an emergency room. For treatment requiring more urgent care, please seek your closest treatment facility with the appropriate TRICARE authorization. All emergency ambulance services, on or off base, can be reached by calling 911. Secondly, your care is important to us, so it is essential that you show up for scheduled appointments so that we may follow your care. This past year we experienced more than 11,000 no-shows, which reflects an average loss of $60,000 per month. Thirdly, we ask that our patients adhere to the SOPAMYPTINST 5440.3F instruction for civilian attire when visiting the clinic. The information desk has a complete listing of clothing not permitted in the clinic. Lastly, the uniformed services ID card is required to establish eligibility for medical care. Please be sure to always bring your ID card or you may be refused nonemergency treatment.

Routine Clinic Information

Telephone 904-270-4444 or 4446
7 a.m. to 4 p.m. Monday through Friday
Central Appointments Line
Telephone 904-270-3248
Toll Free Naval Hospital
Jacksonville 800-529-HOSP (4677)
8 a.m. to noon Monday through Sunday and holidays

It is very important that you arrive at least 15 minutes early for your appointment. This allows time to fill out any additional paperwork and be assessed by our support staff prior to seeing a health care provider (i.e., height, weight, temperature, blood pressure, etc.). If you are late, you may have to reschedule to avoid any inconvenience to other patients.

Nurse Advice Line

Telephone 800-874-2273
Available 24 hours a day, 365 days a year nationwide.
Health Benefit Advisers
Telephone 904-270-4255
Toll Free 800-444-5445
Website www.tricare.mil
8 a.m. to 7 p.m. Monday through Friday
On-site counselors are available 7:30 a.m. to 3:30 p.m. Monday through Friday

Patient Contact Representatives

Each clinical department has a customer service representative for added patient convenience, or you can reach us at 904-270-4400. The CO’s Care Line is 904-542-CARE (2273), or email us at MYPTCustomerService@sar.med.navy.mil.

TRICARE

Under DOD’s TRICARE health benefits program, families and retirees can choose from TRICARE Prime and Select (as well as TRICARE Young Adult and dental plans).

TRICARE

www.tricare.mil

TRICARE Active Duty Family Member Dental Plan
https://tricare.mil/tdp
www.uccitdp.com

TRICARE Claims Assistance
https://tricare.mil/claims

TRICARE for Life
https://tricare.mil/tfl

TRICARE Pharmacy Home Delivery
www.express-scripts.com/TRICARE

TRICARE Retiree Dental Plan
www.tricare.mil/CoveredServices/Dental/TRDP

FLEET MEDICAL LIAISON

Telephone 904-270-4245

The Fleet Liaison Program is primarily responsible for ensuring the health, well-being and readiness of the operational forces. The program works in conjunction with Regional Support Group-Medical and Naval Hospital Jacksonville, providing resources to ships homeported in Mayport and all visiting Coast Guard and naval ships.

• Ancillary services (laboratory, radiology, pharmacy and preventive medicine).
• Medical coverage for weekends and holidays.
• Sexually transmitted disease clinic.Medical consultation and specialty care.

Commands are kept abreast of the progress, treatment and disposition of their hospitalized active-duty personnel.

SICK CALL FOR ACTIVE DUTY ASHORE, COAST GUARD & VISITING SHIP PERSONNEL

Telephone 904-270-4220
7:30 to 9:30 a.m. Monday through Friday, 8 to 11 a.m. Saturday
Medical record and uniform required.
Same-day acute appointments call central appointments at 904-542-HOSP (4677).

ACTIVE-DUTY HOMEPORTED SHIP PERSONNEL

Appointments at Regional Support Group-Medical (RSG-Medical) and BHC Mayport are obtained through your independent duty corpsman on the ship.

EXCEPTIONAL FAMILY MEMBER & OVERSEAS SCREENING

Telephone 904-270-4386
7:30 a.m. to 4 p.m. Monday through Friday

The Exceptional Family Member Program (EFMP) is a Navywide program that identifies medical, mental health and special education needs of family members and allows assignment consideration of those needs when an active-duty family is transferring. This program is open to family members of active-duty personnel who have physical, emotional or other disability or special education needs, are enrolled in DEERS and are residing with their sponsor. If you think you may qualify for EFMP, check with our EFMP coordinator.

Overseas screening is required for active-duty personnel and their families when they receive orders to an overseas location, isolated duty or sea duty. To better serve you, the process should begin immediately upon receipt of orders.

MEDICAL RECORDS

Telephone 904-270-4242
7 a.m. to 4:30 p.m. Monday through Friday, 8 a.m. to noon weekends and holidays

If you are new to the area or are a new military family member, we ask that you stop by the medical records department. Family member and retiree medical records should be turned in and a record made if necessary.

Medical records are, by law, the property of the United States government and must remain at the clinic at all times. This system ensures that all medical information and laboratory and test results will be promptly filed in your record and that your record will be automatically sent to any clinic when you have an appointment.

You may request a copy of your medical record or have your records transferred to another Military Treatment Facility (MTF) by completing a request at the medical records department. Family member outpatient medical records may be hand carried to the next MTF with a copy of the PCS orders and the appropriate medical release. Outpatient medical treatment records of an adult family member or spouse may be released to the sponsor of a spouse, provided written authorization by the patient is given.

Requests for medical information from insurance carriers or attorneys should be made in writing. Allow 30 days for processing.

DEFENSE ENROLLMENT ELIGIBILITY REPORTING SYSTEM (DEERS)

Telephone 800-538-9552
8 a.m. to 5 p.m. Monday through Friday (Pacific Time)

Legal documentation such as marriage certificates, birth certificates or adoption papers must be presented by the sponsor in person to enroll family members. Without DEERS enrollment, family members may be denied health benefits other than emergency care.

If sponsors of family members have any questions about benefits or DEERS enrollment, they can call the DEERS beneficiary telephone number where they are able to update their address information. All other changes must be made at a Personnel Support Detachment (PSD). The naval station’s PSD is in Building 298. DEERS information is available. Telephone: 904-270-7614, ext. 300/301. Hours are 7:30 a.m. to 4 p.m. Monday through Friday.

COMPOSITE HEALTH CARE SYSTEM (CHCS)

CHCS is a DOD-wide computerized registry of all military beneficiaries in the U.S. armed forces. Registration is mandatory for all beneficiaries, active-duty personnel, reservists, retirees and their family members. For more information, visit the medical records department.

PHARMACY

Call-in refills 800-NAV-PHAR (628-7427)
Telephone 904-270-4205

Outpatient Pharmacy

7:30 a.m. to 6 p.m. Monday through Thursday
7:30 a.m. to 4 p.m. Friday
8 a.m. to 11 a.m. Saturday
7:30 a.m. to 4 p.m. Monday through Friday (Civilian Scripts)
8 a.m. to 11 a.m. Saturday (Civilian Scripts)

Drive-thru

7:30 a.m. to 4:30 p.m. Monday through Friday, closed weekends and holidays

New Prescriptions

All new prescriptions will be filled and dispensed to the patient or their authorized agent (authorized agents must be at least 18 years old), at the time prescription is dropped off. Additionally, if the patient is 18 years old or older the authorized agent must have the patient’s ID card or a front and back photocopy of it to receive the medication. This policy applies to refills also.

New prescriptions can also be dropped off for next business day pickup by utilizing the drop-off box on the first floor at the base of the stairs in the clinic lobby; prescriptions will be available after 9 a.m. through the pharmacy drive-thru. Telephone prescriptions are not authorized, from any source, to be filled by the pharmacy. In the best interest of your health, please remember new prescriptions must be presented in a timely manner based on the original date the prescription was written. A valid ID card is required for all patients who are 18 years and older.

Refills

E-Scripts can be called ahead to have filled. All refills are done using the pharmacy’s automated refill system. The service is available 24/7. Prior to calling, you should have the prescription number(s) and the sponsor’s Social Security number available. In order to expedite our new prescription service we cannot accept walk-in refill requests at our service window. If you are out of medication, sufficient supply will be made available until your refill is ready. Please help us serve you better by phoning in refills up to 14 days before you run out of the medication. Also, any refills remaining on non-controlled substance prescriptions will expire one year from the original date of filling. For controlled substance prescriptions, the expiration date is six months or after five refills.

Formulary

The pharmacy will fill new prescriptions written by military and civilian physicians as long as the medication is on our formulary, a list of medications available for dispensing. Visit our website to get the latest formulary listing at www.med.navy.mil/sites/NavalHospitalJax.

Mail-order Pharmacy

This service is currently available to active-duty personnel and all TRICARE-eligible beneficiaries. Several benefits of this program include home delivery or other temporary address, low copayments, free shipping and handling, no claim forms, the ability to order up to a 90-day supply of noncontrolled medications or up to a 30-day supply of controlled medications as prescribed, and you can even telephone in your refills.

SERVICES

The following is a list of our services and a brief description, the location and hours of operation. All services are in Branch Health Clinic, Building 2104, and hours of operation are 7 a.m. to 4:30 p.m. unless otherwise indicated.

Aviation Medicine/Physical Exams

Telephone 904-270-4343/4441

Provided for active-duty personnel. Conducts sick call for HSL and aviation community Monday through Friday.

Case Management

Telephone 904-270-4293/4294

Available for patients requiring assistance and coordination of health care, as well as disease management for diabetes and high cholesterol. Primary care provider referral needed.

Clinical Preventive Services (formerly PPIP)

Telephone 904-270-5251, ext. 16

A registered nurse health educator provides a review of the beneficiary’s medical record, making health care recommendations based on the individual’s age, sex and identified risk factors to improve their health and quality of life.

Family Practice Clinic

Telephone 904-270-4220/4270

Provides most routine services for patients of all ages. Active-duty and Prime enrollees have first priority and access to care. Services provided include: acute care, women’s health, men’s health, immunizations, and treatment of minor injuries and burns, in addition to treating the majority of common illnesses from cold and sinus infections to high blood pressure and diabetes. Additional services include school physicals and Women, Infants and Children (WIC) physicals.

Immunization Clinic

Telephone 904-270-4305
7:30 a.m. to 4 p.m. Monday through Friday

Offers immunizations for childhood diseases and overseas travel, as well as required immunizations for active-duty military personnel. Patients PCSing to the area should bring their children’s shot records with them for the initial visit.

Industrial Hygiene Department

Telephone 904-270-4314

Exists to help identify and prevent workplace-related illness, and thus supplement military and civilian readiness, by providing thorough services to its customers.

Laboratory

Telephone 904-270-4302

Performs tests ordered by Military Treatment Facility providers. Lab results cannot be given to the patient. You must contact the provider who requested the test for your results.

Mental Health

Telephone 904-270-4280
7:30 a.m. to 4 p.m. Monday through Friday

Open to active-duty personnel only by consultation from health care provider. Nonactive-duty Prime patients should contact one of our health benefit advisers at 904-270-4255.

Minor Surgery

Telephone 904-270-4402/4270
8 to 10:30 a.m. and 1 to 2:30 p.m. Thursday only

Provides dressing changes, suture removal and wound checks on a walk-in basis. Patients must have their outpatient record, with documentation from a health care provider on the area to be treated.

Obstetrical Clinic

Telephone 904-270-4270/5018
8 a.m. to 4 p.m. Monday through Thursday

Provides outpatient obstetrical and prenatal care to active-duty female Sailors and all eligible beneficiaries, by both clinic and naval hospital health care providers. For information on prenatal and prepared childbirth classes, please call the prenatal nurse educator at 904-542-7428.

Occupational Medicine

Telephone 904-270-4345/4347
7 a.m. to 3:30 p.m. Monday through Friday

Provides comprehensive physicals and emergency diagnosis and treatment for illness or injury occurring on the job for civil service and DOD civilian staff. On-the-job injuries can be reported to Occupational Health during normal working hours. A dispensary permit is required for injuries or illnesses.

Optometry Clinic

Telephone 904-270-4328

Provides comprehensive eye exams, as well as diagnosis and treatment of ocular diseases. Care is available for active-duty personnel and on a limited basis for Branch Health Clinic Mayport TRICARE Prime enrolled family members, if referred by their Primary Care Manager.

Pediatrics

Telephone 904-270-4210
7:30 a.m. to 4 p.m. Monday through Friday, 8 a.m. to 4:30 p.m. weekends and holidays

Staffed by three full-time pediatricians who provide treatment for chronic and acute childhood illnesses and minor injuries. Services also include school physicals and Women, Infants and Children (WIC) physicals. In addition, referrals can be obtained from these providers to specialists when necessary.

Physical Therapy Clinic

Telephone 904-270-4265
7 a.m. to 4 p.m. Monday through Friday

Provides services for active-duty personnel by referral from Primary Care Manager and Branch Health Clinic Mayport TRICARE Prime enrolled family members of active-duty personnel and retired service members when referred by their Primary Care Manager.

Services available include a wide range of therapeutic exercise programs and modalities, including electrical stimulation, hot and cold packs, hydrotherapy, ultrasound and paraffin therapy.

Preventive Medicine

Telephone 904-270-4346

Promotes continuous Force Protection of all DOD and Coast Guard populations aboard the naval station through management of environmental and public health programs.

Radiology

Telephone 904-270-4223

Performs routine X-ray studies requested by military providers only. Requests from civilian providers cannot be honored.

Sports Medicine

Telephone 904-270-4265

Provides services to active-duty and dependent personnel by consult from a military provider only. Services include examination, treatment and aid in weight loss and gain, strength conditioning, rehabilitation, osteopathic manipulation therapy and dynamic biomechanical condition programs, and further diagnoses of knee, ankle, shoulder and back injuries.

Substance Abuse Rehabilitation Program (formerly CAAC)

Telephone 904-270-4280
7:30 a.m. to 4 p.m. Monday through Friday, urgent appointments available upon request

Provides drug and alcohol screening and assessments, as well as outpatient treatment and continuing care program for all active-duty and family member TRICARE Prime enrollees and retirees.

Wellness “Health Promotion by the Ocean”

Telephone 904-270-5251
Location: Building 2050

Responsible for assisting active-duty personnel with Force Protection and DOD beneficiaries in achieving their goal of optimum health. We offer preventive health appointments to assist beneficiaries in identifying and preventing health risks. Our program provides screening and education on blood pressure; tobacco cessation; lowering cholesterol levels; and exercise, nutrition and weight management. Lifestyle Change classes are offered to promote healthy lifestyle changes.

DENTAL CLINIC

Telephone 904-270-4460
7 a.m. to 4 p.m. Monday through Thursday, 7 a.m. to 1 p.m. Friday

The Dental Clinic provides dental care to all active-duty personnel stationed in the Mayport area. The Dental Clinic is on the second floor of Naval Branch Health Clinic in Building 2104. Family members of active-duty personnel are strongly encouraged to enroll in the government-sponsored dental insurance plan to receive high-quality, cost-effective dental care from participating dentists in the community. Please contact the Personnel Support Detachment (PSD) or the Dental Clinic for details and visit the TRICARE online website at www.tricare.mil for dental benefit coverage information.

All treatment is scheduled on an appointment basis, including dental examinations, routine dental treatment and dental specialty care; emergency visits are on a walk-in basis. Call 904-270-4460 during regular hours of operation for appointments. It is very important that you arrive 15 minutes early for your appointment. If you are unable to keep your scheduled appointment, please call 24 hours in advance to cancel. Contact the duty dental technician at 904-270-4446 for after-hours emergencies.