Joint Base Elmendorf – Richardson Community
Joint Base Medical Care
MEDICAL CARE AT JOINT BASE ELMENDORF-RICHARDSON
Welcome to Alaska and the 673d Medical Group. The JBER Hospital is a 55-bed DOD/Joint Venture treatment facility that provides primary and subspecialty care in eight operating rooms and 19 clinics as well as inpatient care to 159,000 DOD and Veterans Affairs beneficiaries and an additional 10,300 retirees and their dependents. We continually explore ways to collaborate and integrate services to provide our patients more effective and efficient health care. We look forward to serving you and your family.
We believe your health is our mission. The JBER Hospital is composed of a combined DOD and VA workforce of more than 1,300 personnel across six squadrons who provide world-classcare to Alaska’s service members, their families and veterans from across the state. We deliver health care to 20 percent of the Anchorage population by providing nearly 226,000 outpatient visits, more than 3,000 surgeries, 884,000 prescriptions and 616,500 lab procedures annually. We are dedicated to the motto “finding ways to safely say yes.”
At the JBER Hospital, our patients are our top priority. We pride ourselves on customer satisfaction and our commitment to delivering the highest quality of care. If you have any questions or suggestions, please feel free to address them with our staff. We are ready to assist you with any challenges you may face and will make every attempt to provide you and your family members with medical care that is truly north of exceptional.
Making an appointment at the JBER Hospital is easy. Appointments (including same-day) can be made by calling our appointment line at 907-580-2778 (APPT). You can also make an appointment online at www.tricareonline.com or via our secure messaging network. Registration is required for the secure messaging network and is available to individuals who are enrolled with our Family Health, Internal Medicine, Flight Medicine and Pediatric providers. Using secure messaging allows patients to make appointments and correspond more easily with their providers electronically. If you’re interested in registering for secure messaging, just let us know when you check in for your next appointment.
Our emergency ambulance service is available 24 hours a day for active-duty members and their families who reside on JBER. Active-duty personnel, dependents, veterans and retirees eligible for care who live off base can use this service by accessing the base with their privately owned vehicle or by dialing 911.
Parents must accompany their dependent minors to the hospital for them to receive treatment of any kind unless a dire emergency exists. Please obtain a limited power of attorney that authorizes consent to medical care for your children if you will be leaving them with friends while you are outside the local area.
TRICARE PROGRAM ENROLLMENT
Incoming Air Force active-duty members and their family members are enrolled in TRICARE Prime upon inprocessing during our “Healthmart” briefing. Army dependents can enroll in TRICARE by visiting the service desk on the second floor of the JBER Hospital. Eligibility must be current and accurate in the Defense Enrollment Eligibility Reporting System (DEERS) prior to enrollment. If you have any questions about DEERS, you can contact the Military Personnel Flight in the People Center by calling 907-552-8080 or 800-538-9552 toll free or visit Bldg. 600 on the JBER-Richardson side. You can also access the DEERS website at www.tricare.mil/bwe to update your personal information.
Active-duty Air Force and Army personnel and their dependents are welcome to visit our TRICARE service desk on the second floor of the JBER Hospital for more information about TRICARE. The service desk is open 6:30 a.m. to 4:30 p.m. Monday through Friday. Walk-ins are welcome. Call 907-580-2778, Option 2 and Option 4.
Do you need to speak with a patient advocate? The Air Force patient advocate can be reached at 907-580-3128. The Army patient advocate can be reached at 907-361-5291.
TRICARE NURSE ADVICE LINE
Do you have a question regarding the treatment of a rash, a persistent cough or a recent injury? If you have a question that requires nonemergency medical attention, call 800-TRICARE(800-874-2273) toll free to speak with a registered nurse 24 hours a day, 365 days a year. TRICARE nurses will assist with your questions, provide medical advice and help book an appointment at the JBER Hospital if needed. Authorization is required before receiving urgent care services in the community. The TRICARE nurse advice line will provide this authorization if medically warranted.
JBER HOSPITAL SERVICES
The Medical Operations Squadron professionals provide JBER Hospital patients with primary care services including family health, pediatrics, internal medicine and emergency medicine. Specialty care services available at the JBER Hospital include mental health, family advocacy, cardiopulmonary, dermatology, allergy/immunizations, neurology, gastroenterology, physical therapy, chiropractic, occupational therapy, substance abuse, a sleep lab and a traumatic brain injury clinic.
Normal clinic operations are 7:30 a.m. to 4:30 p.m. Monday through Friday. The Emergency Department is open 24 hours a day, seven days a week. The Family Health Clinic has received PACAF’s Outstanding Patient-Centered Medical Home Team of the Year award.
Patients requiring inpatient or overnight care are admitted to the JBER Hospital’s intensive care unit, multiservice unit, behavioral health unit, labor and delivery unit or perinatal and neonatal unit. Our perinatal services unit won Alaska’s first “Safe Sleep” award for its dedication to the fight against Sudden Infant Death Syndrome.
Our Dental Clinic on the second floor of the JBER Hospital provides a full range of services to active-duty service members including general dentistry, endodontics, periodontics, oral and maxillofacial surgery, implants and prosthodontics. Orthodontic services are limited to the treatment of severe malocclusion.
The clinic is open from 7:30 a.m. to 3:30 p.m. Monday, Wednesday and Friday and from 7:30 a.m. to 4:30 p.m. Tuesday and Thursday except for the third Thursday each month when the clinic closes at 12:30 p.m. for training. Dental appointments and sick call are scheduled from 7:30 to 11:30 a.m. and 12:30 to 4:30 p.m.; call 907-580-5010. Individuals needing emergent dental care after duty hours should go to the JBER Hospital Emergency Department.
Routine dental care for family members of active-duty personnel is available in the local community through the TRICARE Family Member Dental Program. Family members should be enrolled for at least 30 days before making an appointment to be eligible for coverage. The responsibility for program enrollment falls on the service member and should be directly coordinated with the insurance carrier, www.metlife.com/tricare. Many local dentists participate in the TRICARE Family Member Dental Program. A list of local providers can be found at www.metlife.com/tricare.
The Surgical Operations Squadron offers full surgical specialty capability for general surgery, orthopedics, podiatry, obstetrics/gynecology, urology, otorhinolaryngology, ophthalmology (including laser refractive surgery for active-duty members), wound care and comprehensive pain management. The speech pathology service is in the process of expanding its services.
Anesthesia services available at the JBER Hospital include perioperative counseling, general and regional anesthetics, postoperative pain management and 24/7 call coverage for obstetrical anesthesia. We are also a clinical enrichment site for the Uniform Services University’s Nurse Anesthesia Program.
A Pain Management Clinic in the JBER Hospital provides a multidisciplinary approach to healing from acute and chronic pain. Patients may receive diagnostic procedures from our pain anesthesiologists. Physical therapy, therapeutic techniques such as radio frequency ablations and sacroiliac joint injections as well as an alternative holistic approach to healing such as yoga, martial arts and meditation from our pain psychologist are also offered.
Other services, such as infusion therapy, also called intravenous or IV therapies, are available to patients who need short- or long-term intravenous medication treatment in an outpatient setting. Our Ambulatory Procedure Unit provides care for patients undergoing surgical procedures who do not require an overnight hospital stay. We also offer diagnostic imaging services, including radiographs (X-rays), computed tomography (CT), magnetic resonance imaging (MRI), nuclear medicine, ultrasound and mammography.
The Aerospace Medicine Squadron supports JBER Hospital beneficiaries through flight medicine, primary care, force health management, optometry, preventive/occupational medicine, public health, occupational and environmental surveillance, CBRNE (Chemical, Biological, Radiological, Nuclear and high-yield Explosives) identification, human performance enhancement training, disaster/flight line response services and health promotion. Sick call hours for personnel on flying status are provided daily from 7:30 to 8:30 a.m. at Flight Medicine in Bldg. 8497. For additional information, call 907-551-4006.
EXCEPTIONAL FAMILY MEMBER PROGRAM—MEDICAL (EFMP-M)
Do you have a family member enrolled in the Exceptional Family Member Program? Air Force personnel can contact the Medical Clearance Office at 907-552-4943 for any questions about the EFMP-M program, overseas clearance or command sponsorship.
Army family members are required to be screened for enrollment in the Exceptional Family Member Program before they are granted command sponsorship in Alaska. Availability of specialized medical care is limited in Alaska as there are medical conditions that cannot be supported here. Soldiers who require enrollment or screening in the Exceptional Family Member Program should contact the EFMP-M coordinator at the Soldier Centered Medical Home or call 907-384-0225 or 907-384-6736.
ARMY MEDICAL DEPARTMENT ACTIVITY—ALASKA
SOLDIER CENTERED MEDICAL HOME
While family members and retirees receive their care at the 673d Medical Group, JBER’s active-duty Soldiers are seen at the Soldier Centered Medical Home, which is operated by the U.S. Army Medical Department Activity-Alaska.
The Soldier Centered Medical Home is in Bldg. 786 on D Street and is open 6:30 a.m. to 3:30 p.m. Monday through Friday except on the third Friday of each month, when it closes at noon for training. Routine appointments can be scheduled by calling 907-384-0600. Sick call is for active-duty personnel only. No appointment is needed for sick call, which is 6:30 to 7 a.m. Soldiers can report to Bldg. 786 with a DD Form 689 signed by their command. Soldiers will be triaged and directed where to go when they enter the Soldier Centered Medical Home.
Specialty clinic services and all inpatient services are provided at the JBER Hospital
Preventive medicine services include health-risk appraisals, smoking cessation and childbirth classes. Patients may call the clinic at 907-384-0600 and ask for the Health Promotion NCO. DEERS is in Bldg. 600; services are on a walk-in basis. The Soldier patient advocate can be reached at 907-361-5291.
The Behavioral Health Clinic: Army at 786 D St. provides individual and marriage counseling, medication, anger and sleep management and group therapy services and can be reached by calling 907-384-0405.
After-hours emergency care is only available at the JBER Hospital Emergency Room. Emergency ambulance service is available by calling 911.
The Army Dental Clinic is in Bldg. 634 at Second and B streets. Clinic hours are 7:30 a.m. to 4:30 p.m. Monday through Friday, though the clinic is closed until 12:30 p.m. on the third Thursday of each month for training. The clinic is staffed to provide a broad spectrum of modern dentistry, and the dental staff at the JBER Hospital is available for specialty referrals.
The dental clinic telephone number is 907-384-2483. Emergency care is available after-duty hours by contacting the CQ paging system at 907-230-1473.
ALASKA FISHER HOUSE
The Alaska Fisher House at 4943 Zeamer Ave. is a compassionate care facility on Joint Base Elmendorf-Richardson within walking distance of the joint military hospital and the Veterans Affairs Center. The house provides a comfortable place for families to stay while a loved one receives medical care. The facility serves patients and families from all branches of the military receiving active medical treatment at the joint medical center or local area hospitals. The house provides a safe and comfortable home away from home for families in need. Twenty-seven rooms are available.
Patients and family members of active duty and veterans traveling more than 50 miles to Anchorage for medical care are eligible to stay at the Fisher House of Alaska. Wounded active-duty service members have priority. The Fisher House staff does not provide medical care or transportation. Guests of the Fisher House must be able to care for themselves and be able to exit the building in case of an emergency.
Active-duty personnel living in the barracks or dorms are also authorized to have family members stay in the house while their service member is receiving treatment.
The Fisher House program is a unique private-public partnership that supports America’s military members in their time of need. The program recognizes the special sacrifices of our men and women in uniform and the hardships of military service by meeting a humanitarian need beyond that normally provided by the Departments of Defense and Veterans Affairs. Because members of the military and their families are stationed worldwide and must often travel great distances for specialized medical care, Fisher House Foundation donates “comfort homes” built on the grounds of major military and VA medical centers. These homes enable family members to be close to a loved one at the most stressful time — during hospitalization for an unexpected illness, disease or injury.
The Fisher House program has 71 houses on 24 military installations and 29 VA medical centers. Since the program originated in 1990, more than 6 million lodging nights have been provided to families in need. By law, there is no charge for any family to stay at a Fisher House operated by the Department of Veterans Affairs; Fisher House Foundation uses donations to reimburse the individual Fisher Houses operated by the Army, Navy and Air Force.
In addition to constructing new houses, Fisher House Foundation continues to support existing Fisher Houses and help individual military families in need. We are also proud to administer and sponsor Scholarships for Military Children and the Hero Miles program and co-sponsor the Newman’s Own Award.
For more information about becoming a guest or volunteering at the Fisher House, please contact the house manager at 907-222-1673, visit our website at www.akfisherhouse.org or check out our Facebook page at www.facebook.com/FisherHouseAK. Office hours are 8 a.m. to 4 p.m. Monday through Friday.